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What is HP Service Manager?
HP Service Manager is formerly known as PNMS (Peregrine Network Management System), and one the applications Hewlett Packard Enterprise adopted when the tech company bought Peregrine Systems back in 2005. After the acquisition, HP rebranded the platform as HP Service Manager. The application is now marketed as a service desk solution designed to effectively and immediately handle change and incident management while providing businesses with a vast selection of ITSM capabilities, Big Data and social collaboration features.
Overview of HP Service Manager Benefits
HP Service Manager is a service desk solution that promises to combine and deliver all aspects of service management. Here are a number of its benefits:
- Offers businesses with a singular point of contact for all core IT processes (knowledge, problem, and incident management)
- Easy ticketing system using smart analytics
- Faster and improved efficiency thanks to its self service portal functionality
- Users can create their own IT process workflows
- Access to vital service desk functions including collaboration and self-ticketing
Overview of HP Service Manager Features
- Complete Service Desk
- Big Data Intelligence
- Automated and Social Self Service
- Best Practices
- Agile and Automated Change Management
- Mobile Phone and Tablet Support
HP Service Manager Position In Our Categories
Position of HP Service Manager in our main categories:
50
HP Service Manager is one of the top 50 Help Desk Softwareproducts
HP Service Manager is also listed in the following subcategories:
| Category: | Position: |
|---|---|
| Service Desk Software | #17 |
There are well-liked and widely used systems in each software group. But are they essentially the best fit for your enterprise’s special wants? A trendy software solution may have thousands of customers, but does it offer what you need? For this reason, do not blindly shell out for popular systems. Read at least a few HP Service Manager reviews and think about the aspects that you wish to have in the software such as the price, main features, available integrations etc. Then, select a few systems that fit your needs. Check out the free trials of these apps, read online reviews, get clarifications from the seller, and do your homework thoroughly. This in-depth homework is certain to help you choose the most excellent software solution for your company’s unique needs.
How Much Does HP Service Manager Cost?
HP Service Manager Pricing Plans:
Free trial
Quote-based Plan
Contact vendor
Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.
User Satisfaction
We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HP Service Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HP Service Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS | 39 |
NEGATIVE SOCIAL MENTIONS | 5 |
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Technical details
Devices Supported
- Windows
Language Support
- English
Pricing Model
- Quote-based
- Large Enterprises
- Medium Business
- On Premise
What Support Does This Vendor Offer?
- PHONE
- LIVE SUPPORT
- TICKETS
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What are HP Service Manager pricing details?
HP Service Manager Pricing Plans:
Free trial
Quote-based Plan
Contact vendor
Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.
What integrations are available for HP Service Manager?
HP Service Manager offers integration with the following business systems and applications:
- Ayehu
- ERPM
- IBM RTC
- HP uCMDB
- Oracle Enterprise Manager
- VMware vSphere
- UCCE
- Seamless Technologies
- Northcraft Analytics
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