HP Service Manager Review

HP Service Manager
Our score: 8.3 User satisfaction: 84%

What is HP Service Manager?

HP Service Manager is formerly known as PNMS (Peregrine Network Management System), and one the applications Hewlett Packard Enterprise adopted when the tech company bought Peregrine Systems back in 2005. After the acquisition, HP rebranded the platform as HP Service Manager. The application is now marketed as a service desk solution designed to effectively and immediately handle change and incident management while providing businesses with a vast selection of ITSM capabilities, Big Data and social collaboration features.

Overview of HP Service Manager Benefits

HP Service Manager is a service desk solution that promises to combine and deliver all aspects of service management. Here are a number of its benefits:

  • Offers businesses with a singular point of contact for all core IT processes (knowledge, problem, and incident management)
  • Easy ticketing system using smart analytics
  • Faster and improved efficiency thanks to its self service portal functionality
  • Users can create their own IT process workflows
  • Access to vital service desk functions including collaboration and self-ticketing

Overview of HP Service Manager Features

  • Complete Service Desk
  • Big Data Intelligence
  • Automated and Social Self Service
  • Best Practices
  • Agile and Automated Change Management
  • Mobile Phone and Tablet Support

HP Service Manager Position In Our Categories

Bearing in mind businesses have particular business needs, it is only prudent they avoid buying an all-in-one, “perfect” business program. Nonetheless, it is difficult to discover such an app even among popular software solutions. The best thing to undertake would be to jot down the several significant functions which entail careful thought like critical features, costing, technical skill competence of the employees, organizational size, etc. Thereafter, you should do your product research comprehensively. Have a look at these HP Service Manager reviews and explore each of the applications in your shortlist more closely. Such well-rounded product investigation ensures you avoid unsuitable apps and choose the one that provides all the function you require business requires for success.

Position of HP Service Manager in our main categories:

TOP 50

HP Service Manager is one of the top 50 Help Desk Software products

HP Service Manager is also listed in the following subcategories:

It's crucial to note that almost no app in the Help Desk Software category will be an ideal solution able to fulfill all the needs of various company types, sizes and industries. It may be a good idea to read a few HP Service Manager Help Desk Software reviews first as certain services can perform well exclusively in a very small group of applications or be designed with a really specific type of industry in mind. Others might work with an intention of being simple and intuitive and as a result lack complex functionalities needed by more experienced users. You can also come across solutions that support a broad group of customers and provide a rich feature set, but that frequently comes at a higher cost of such a solution. Be certain that you're aware of your needs so that you choose a service that offers exactly the features you search for.

How Much Does HP Service Manager Cost?

HP Service Manager Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

User Satisfaction

Positive Social Media Mentions 39
Negative Social Media Mentions 5

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HP Service Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HP Service Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows


  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are HP Service Manager pricing details?

HP Service Manager Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

What integrations are available for HP Service Manager?

HP Service Manager offers integration with the following business systems and applications:

  • Ayehu
  • ERPM
  • HP uCMDB
  • Oracle Enterprise Manager
  • VMware vSphere
  • UCCE
  • Seamless Technologies
  • Northcraft Analytics

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Reviewed By Jenny Chang
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