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HP Service Manager REVIEW

Help Desk Software

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What is HP Service Manager?

HP Service Manager is formerly known as PNMS (Peregrine Network Management System), and one the applications Hewlett Packard Enterprise adopted when the tech company bought Peregrine Systems back in 2005. After the acquisition, HP rebranded the platform as HP Service Manager. The application is now marketed as a service desk solution designed to effectively and immediately handle change and incident management while providing businesses with a vast selection of ITSM capabilities, Big Data and social collaboration features.

Overview of HP Service Manager Benefits

HP Service Manager is a service desk solution that promises to combine and deliver all aspects of service management. Here are a number of its benefits:

  • Offers businesses with a singular point of contact for all core IT processes (knowledge, problem, and incident management)
  • Easy ticketing system using smart analytics
  • Faster and improved efficiency thanks to its self service portal functionality
  • Users can create their own IT process workflows
  • Access to vital service desk functions including collaboration and self-ticketing

Overview of HP Service Manager Features

  • Complete Service Desk
  • Big Data Intelligence
  • Automated and Social Self Service
  • Best Practices
  • Agile and Automated Change Management
  • Mobile Phone and Tablet Support

HP Service Manager Position In Our Categories

Position of HP Service Manager in our main categories:


HP Service Manager is one of the top 50 Help Desk Software products


HP Service Manager is one of the 50
Help Desk Software products

HP Service Manager is also listed in the following subcategories:

Service Desk Software#13
Service Desk Software#13

Since each organization has particular business requirements, it is advisable for them to abstain from looking for a one-size-fits-all perfect software solution. Needless to say, it would be futile to try to find such a platform even among market-leading software applications. The clever thing to do would be to jot down the various vital factors that require consideration such as key features, finances, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some HP Service Manager reviews and look into each of the other solutions in your shortlist in detail. Such comprehensive homework can make certain you discard ill-fitting platforms and zero in on the app that presents all the features you need for business success.

How Much Does HP Service Manager Cost?

HP Service Manager Pricing Plans:

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HP Service Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HP Service Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • On Premise

What Support Does This Vendor Offer?


What are HP Service Manager pricing details?

HP Service Manager Pricing Plans:

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

What integrations are available for HP Service Manager?

HP Service Manager offers integration with the following business systems and applications:

  • Ayehu
  • ERPM
  • HP uCMDB
  • Oracle Enterprise Manager
  • VMware vSphere
  • UCCE
  • Seamless Technologies
  • Northcraft Analytics

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