HP Service Manager REVIEW

Item: HP Service Manager
Rating: 8.3
Author: Jenny Chang

Help Desk Software

No user reviews

USER SATISFACTION

84%

OUR SCORE

8.3

What is HP Service Manager?
HP Service Manager Benefits
Overview of HP Service Manager Features
HP Service Manager Pricing
User satisfaction
Video
Technical details
Support details

www8.hp.com

What is HP Service Manager?

HP Service Manager is formerly known as PNMS (Peregrine Network Management System), and one the applications Hewlett Packard Enterprise adopted when the tech company bought Peregrine Systems back in 2005. After the acquisition, HP rebranded the platform as HP Service Manager. The application is now marketed as a service desk solution designed to effectively and immediately handle change and incident management while providing businesses with a vast selection of ITSM capabilities, Big Data and social collaboration features.

Overview of HP Service Manager Benefits

HP Service Manager is a service desk solution that promises to combine and deliver all aspects of service management. Here are a number of its benefits:

Offers businesses with a singular point of contact for all core IT processes (knowledge, problem, and incident management)
Easy ticketing system using smart analytics
Faster and improved efficiency thanks to its self service portal functionality
Users can create their own IT process workflows
Access to vital service desk functions including collaboration and self-ticketing

Overview of HP Service Manager Features

Complete Service Desk
Big Data Intelligence
Automated and Social Self Service
Best Practices
Agile and Automated Change Management
Mobile Phone and Tablet Support

HP Service Manager Position In Our Categories

Position of HP Service Manager in our main categories:

HP Service Manager is one of the top 50 Help Desk Softwareproducts

HP Service Manager is also listed in the following subcategories:

Category:	Position:	Category:	Position:
Service Desk Software	#18

Category:	Position:
Service Desk Software	#18

Since each enterprise has unique business requirements, it is advisable for them to refrain from looking for a one-size-fits-all ideal software application. Needless to say, it would be futile to try to find such a platform even among widely used software applications. The clever thing to do would be to list the various vital aspects that require consideration such as required features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some HP Service Manager reviews and investigate each of the other apps in your shortlist in detail. Such comprehensive groundwork can make certain you weed out ill-fitting platforms and zero in on the system that provides all the features you require for business success.

How Much Does HP Service Manager Cost?

HP Service Manager Pricing Plans:

Free trial

Quote-based Plan

Contact vendor

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HP Service Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HP Service Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.