by quote

Logo of HP Service Manager
Ask Vendor A QuestionFind A Better App

HP Service Manager REVIEW

Help Desk Software

No user reviews
Logo of HP Service Manager

What is HP Service Manager?

HP Service Manager is formerly known as PNMS (Peregrine Network Management System), and one the applications Hewlett Packard Enterprise adopted when the tech company bought Peregrine Systems back in 2005. After the acquisition, HP rebranded the platform as HP Service Manager. The application is now marketed as a service desk solution designed to effectively and immediately handle change and incident management while providing businesses with a vast selection of ITSM capabilities, Big Data and social collaboration features.

Overview of HP Service Manager Benefits

HP Service Manager is a service desk solution that promises to combine and deliver all aspects of service management. Here are a number of its benefits:

  • Offers businesses with a singular point of contact for all core IT processes (knowledge, problem, and incident management)
  • Easy ticketing system using smart analytics
  • Faster and improved efficiency thanks to its self service portal functionality
  • Users can create their own IT process workflows
  • Access to vital service desk functions including collaboration and self-ticketing

Overview of HP Service Manager Features

  • Complete Service Desk
  • Big Data Intelligence
  • Automated and Social Self Service
  • Best Practices
  • Agile and Automated Change Management
  • Mobile Phone and Tablet Support

HP Service Manager Position In Our Categories

Position of HP Service Manager in our main categories:

empty icon

HP Service Manager is one of the top 50 Help Desk Software products

empty icon

HP Service Manager is one of the top 50
Help Desk Software products

HP Service Manager is also listed in the following subcategories:

Service Desk Software#11
Service Desk Software#11

Companies have diverse wants and requirements and no software solution can be perfect in such a condition. It is useless to try to find a perfect out-of-the-box software system that meets all your business wants. The wise thing to do would be to adapt the system for your unique wants, worker skill levels, budget, and other elements. For these reasons, do not rush and subscribe to well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your particular needs. Do your research, investigate each short-listed application in detail, read a few HP Service Manager reviews, speak to the maker for clarifications, and finally settle for the product that presents what you want.

How Much Does HP Service Manager Cost?

HP Service Manager Pricing Plans:

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HP Service Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HP Service Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • On Premise

What Support Does This Vendor Offer?


What are HP Service Manager pricing details?

HP Service Manager Pricing Plans:

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

What integrations are available for HP Service Manager?

HP Service Manager offers integration with the following business systems and applications:

  • Ayehu
  • ERPM
  • HP uCMDB
  • Oracle Enterprise Manager
  • VMware vSphere
  • UCCE
  • Seamless Technologies
  • Northcraft Analytics

User reviews

No reviews yet


Average Rating:

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified