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HP Service Manager REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 8.3

What is HP Service Manager?

HP Service Manager is formerly known as PNMS (Peregrine Network Management System), and one the applications Hewlett Packard Enterprise adopted when the tech company bought Peregrine Systems back in 2005. After the acquisition, HP rebranded the platform as HP Service Manager. The application is now marketed as a service desk solution designed to effectively and immediately handle change and incident management while providing businesses with a vast selection of ITSM capabilities, Big Data and social collaboration features.

Overview of HP Service Manager Benefits

HP Service Manager is a service desk solution that promises to combine and deliver all aspects of service management. Here are a number of its benefits:

  • Offers businesses with a singular point of contact for all core IT processes (knowledge, problem, and incident management)
  • Easy ticketing system using smart analytics
  • Faster and improved efficiency thanks to its self service portal functionality
  • Users can create their own IT process workflows
  • Access to vital service desk functions including collaboration and self-ticketing

Overview of HP Service Manager Features

  • Complete Service Desk
  • Big Data Intelligence
  • Automated and Social Self Service
  • Best Practices
  • Agile and Automated Change Management
  • Mobile Phone and Tablet Support

HP Service Manager Position In Our Categories

Position of HP Service Manager in our main categories:

50

HP Service Manager is one of the top 50 Help Desk Software products

50

HP Service Manager is one of the top 50
Help Desk Software products


HP Service Manager is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#7
Category:Position:
Service Desk Software#7

It is crucial to keep in mind that virtually no service in the Help Desk Software category is going to be a perfect solution able to meet all the goals of different company types, sizes and industries. It may be a good idea to read a few HP Service Manager reviews first as some solutions might excel exclusively in a very small group of applications or be prepared with a very specific type of industry in mind. Others may work with an idea of being simple and intuitive and consequently lack complex features welcomed by more experienced users. You can also come across solutions that focus on a large group of users and provide a complex feature base, but this frequently comes at a higher cost of such a software. Be certain that you're aware of your needs so that you buy a service that offers specifically the functionalities you search for.

How Much Does HP Service Manager Cost?

HP Service Manager Pricing Plans:

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HP Service Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HP Service Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

160

NEGATIVE SOCIAL MENTIONS

4

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Technical details

Devices Supported
  • Windows
Language Support
  • International
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are HP Service Manager pricing details?

HP Service Manager Pricing Plans:

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

What integrations are available for HP Service Manager?

HP Service Manager offers integration with the following business systems and applications:

  • Ayehu
  • ERPM
  • IBM RTC
  • HP uCMDB
  • Oracle Enterprise Manager
  • VMware vSphere
  • UCCE
  • Seamless Technologies
  • Northcraft Analytics

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