HP Service Manager REVIEW

Item: HP Service Manager
Rating: 8.3
Author: Jenny Chang

Help Desk Software

No user reviews

USER SATISFACTION

84%

OUR SCORE

8.3

What is HP Service Manager?
HP Service Manager Benefits
Overview of HP Service Manager Features
HP Service Manager Pricing
User satisfaction
Video
Technical details
Support details

www8.hp.com

What is HP Service Manager?

HP Service Manager is formerly known as PNMS (Peregrine Network Management System), and one the applications Hewlett Packard Enterprise adopted when the tech company bought Peregrine Systems back in 2005. After the acquisition, HP rebranded the platform as HP Service Manager. The application is now marketed as a service desk solution designed to effectively and immediately handle change and incident management while providing businesses with a vast selection of ITSM capabilities, Big Data and social collaboration features.

Overview of HP Service Manager Benefits

HP Service Manager is a service desk solution that promises to combine and deliver all aspects of service management. Here are a number of its benefits:

Offers businesses with a singular point of contact for all core IT processes (knowledge, problem, and incident management)
Easy ticketing system using smart analytics
Faster and improved efficiency thanks to its self service portal functionality
Users can create their own IT process workflows
Access to vital service desk functions including collaboration and self-ticketing

Overview of HP Service Manager Features

Complete Service Desk
Big Data Intelligence
Automated and Social Self Service
Best Practices
Agile and Automated Change Management
Mobile Phone and Tablet Support

HP Service Manager Position In Our Categories

Position of HP Service Manager in our main categories:

HP Service Manager is one of the top 50 Help Desk Softwareproducts

HP Service Manager is also listed in the following subcategories:

Category:	Position:	Category:	Position:
Service Desk Software	#16

Category:	Position:
Service Desk Software	#16

Each enterprise has its own characteristics, and might call for a specific Help Desk Software solution that will be fit for their business size, type of clients and employees and even specific niche they cater to. It's not wise to count on getting an ideal services that is going to be suitable for each business regardless of their history is. It may be a good idea to read a few HP Service Manager reviews first and even then you should remember what the service is intended to do for your company and your employees. Do you need a simple and intuitive solution with only basic functions? Will you actually make use of the complex tools required by experts and big enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a reliable software that will fit your budget.

How Much Does HP Service Manager Cost?

HP Service Manager Pricing Plans:

Free trial

Quote-based Plan

Contact vendor

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HP Service Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HP Service Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.