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ICTBroadcast Review
What is ICTBroadcast?
ICTBroadcast is a unified communications auto-dialer and call center software that supports voice, SMS, fax, and email communications. It’s an all-in-one solution for outbound and inbound call center needs and is based on an open-source asterisk communication switch. It offers a variety of dialing modes, including preview dialing, predictive dialing, power dialing, progressive dialing, and manual calling via WebRTC web phones.
ICTBroadcast offers telemarketing and broadcasting campaign types to meet the needs of different business scenarios. The Service Provider Edition is ideal for internet telephony service providers, telecom operators, and carriers since it includes unified communications, multi-service invoicing, a sophisticated routing system, and a payment management system.
The platform also uses REST-based API to guarantee smooth and easy automation and communication between its services and apps from third parties. It supports businesses’ efforts to automate company operations that enhance organizational performance and customer service to forge better bonds with clients.
Show MoreOverview of ICTBroadcast Benefits
Unified Broadcasting
ICTBroadcast is a unified communication auto-dialer and telemarketing program. It features a smart predictive dialer and smart auto-dialer capabilities and enables voice broadcasting, bulk SMS marketing, and fax blasting. It can target your telemarketing demands with a variety of broadcasting programs like Voice, Fax, SMS, Email, Survey, and IVRs.
Advanced User Management
Advanced user control tools like balance management, user switching, real-time invoicing, live monitoring, and user campaign management are supported by ICTBroadcast. Additionally, the admin may easily and effectively manage system resources, such as assigning or removing DIDs and extensions to users.
Multi-tenant System
As a web-based multi-tenant solution, ICTBroadcast allows full campaign administration and provides separate online portals for administrators and users. Each user can individually and separately manage, watch over, and operate various campaigns. All the necessary data, including user campaigns, system resources, channel usage, and campaign statistics, are included in the comprehensive dashboard.
Support for Multiple Modes of Communication
ICTBroadcast can place calls to distant locations to accomplish the operations and actions for outbound communication. Additionally, it has an inbound calling mode that may be triggered, allowing all campaigns to accept incoming calls on registered DID numbers. The platform also offers a Rest API to combine ICTBroadcast with external applications and automate business procedures for dynamic communication.
Show MoreOverview of ICTBroadcast Features
- Multi-Tenant And Multi-Campaign
- Unified Broadcasting
- Improved Dashboard
- Campaign Statistics And Reporting
- Advanced User Management
- Surveys And Polls
- Live Monitoring
- Improved Web-Based IVR Designer
Awards & Quality Certificates
ICTBroadcast Position In Our Categories
Because companies have special business-related needs, it is only wise that they steer clear of buying an all-in-one, ”best” system. Be that as it may, it would be futile to find such a software solution even among branded software solutions. The practicable thing to undertake can be to shortlist the several key aspects which require consideration such as critical features, pricing, technical skill aptitude of staff members, organizational size, etc. After which, you should follow through the product research fully. Go over these ICTBroadcast review articles and look into each of the software products in your shortlist in detail. Such comprehensive product research makes sure you drop mismatched software products and subscribe to the one which offers all the aspects your company requires to be successful.
Position of ICTBroadcast in our main categories:
Each business has its own characteristics, and might need a specific Call Center Software solution that will be designed for their company size, type of customers and staff and even individual niche they deal with. You should not count on getting a perfect software that will work for every business regardless of their background is. It may be a good idea to read a few ICTBroadcast Call Center Software reviews first and even then you should pay attention to what the software is intended to do for your company and your staff. Do you require a simple and straightforward app with just elementary features? Will you actually make use of the complex functionalities required by experts and large enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid service that will fit your budget.
How Much Does ICTBroadcast Cost?
ICTBroadcast Pricing Plans:
Free Trial
Enterprise Edition
Starts at $299
Service Provider Edition
Contact vendor
What are ICTBroadcast pricing details?
ICTBroadcast Pricing Plans:
Free Trial
Enterprise Edition
Starts at $299
Service Provider Edition
Contact vendor
To meet the needs of two different types of clients, ICTBroadcast is offered in two enterprise pricing editions and several add-ons. The price also scales with the channel limits. Contact the vendor for custom pricing if you need a plan for over 500 channels. A free trial is also available.
Enterprise Edtion – Starts at $299 for Five Channels
- Voice Broadcast
- Fax Broadcast
- SMS Blasting
- Interactive Voice Broadcast
- IVR Designer
- Predictive Dialer
- Power Dialer
- Progressive Dialer
- Personal Communications
- Multi-tenant
- WebRTC/ WebPhone
- Scheduling
- AMD & DNC
- Multiple Campaign
- Custom Caller ID
- Live Campaign Monitoring
- Realtime Campaign Management
Service Provider Edition – By quote
- All Enterprise Edition Features +
- Multi-Service Billing
- Rates and Routes Management
- Payments Management
- Scalability
- Load Balancing
- Branding/White Label
- CDR Reports
User Satisfaction
Positive Social Media Mentions
29
Negative Social Media Mentions
4
We are aware that when you make a decision to get a Call Center Software it’s important not only to see how professionals score it in their reviews, but also to discover whether the real clients and companies that use these solutions are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and ICTBroadcast reviews across a vast range of social media sites. The information is then featured in a simple to digest way revealing how many clients had positive and negative experience with ICTBroadcast. With that information available you should be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- One-time payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ICTBroadcast?
To consolidate client data and documents into a single database for easy access and management, ICTBroadcasts integrates with several CRM programs. This includes:
- SuiteCRM
- SugarCRM
- EspoCRM
- Yetiforce
- Vtiger
ICTBroadcast User Reviews
ICTBroadcast average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I recommend ICTBroadcast as a professional system to call center owners, and It is all in one software solution with advanced queue management and an agent panel interface. I worked with its IVR Studio and found it a brilliant feature, it helped me to design complex IVR scenarios with simple drag-and-drop tools very quickly. I did not find such a beautiful l feature in any other call center software. Awesome experience
CONS: I found the new campaign creation process a little complicated, and it can be managed more user-friendly, especially since user input validation is not professionally managed.
The least favorable review
PROS: I recommend ICTBroadcast as a professional system to call center owners, and It is all in one software solution with advanced queue management and an agent panel interface. I worked with its IVR Studio and found it a brilliant feature, it helped me to design complex IVR scenarios with simple drag-and-drop tools very quickly. I did not find such a beautiful l feature in any other call center software. Awesome experience
CONS: I found the new campaign creation process a little complicated, and it can be managed more user-friendly, especially since user input validation is not professionally managed.
More reviews from 3 actual users:
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ICTBroadcast User & Good Software
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 05.03.2024
Company Size: 11-50 Employees
Industry: Computer Software
PROS: ICTBroadcast proves its efficiency by swiftly addressing my business-related issues. Its user-friendly interface facilitates seamless navigation, contributing to my satisfaction with the platform. With features like unified communications, adaptable multi-service billing, advanced routing, and efficient payment management, ICTBroadcast Service Provider Edition is indeed the optimal solution customized for internet telephony service providers, telecom operators, and carriers, effectively meeting their diverse needs.
CONS: ICTBroadcast demonstrates its effectiveness by promptly resolving my business challenges. Its intuitive interface streamlines navigation, enhancing my overall satisfaction with the platform. Equipped with features such as unified communications, flexible multi-service billing, advanced routing capabilities, and streamlined payment management, ICTBroadcast Service Provider Edition stands out as the premier solution tailored for internet telephony service providers, telecom operators, and carriers, adeptly fulfilling their varied requirements.
ICTBroadcast user
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 05.03.2024
Company Size: 11-50 Employees
Industry: Computer Networking
PROS: ICTBroadcast is remarkably efficient, simplifying complex tasks and swiftly resolving all my business-related issues. I'm thoroughly satisfied with its performance.
CONS: I have encountered no issues; I am content with ICTBroadcast. It performs admirably, delivering excellent results.
The Professional Choice for Call Centers owners
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 24.10.2022
Company Size: 11-50 Employees
Industry: Telecommunications
PROS: I recommend ICTBroadcast as a professional system to call center owners, and It is all in one software solution with advanced queue management and an agent panel interface. I worked with its IVR Studio and found it a brilliant feature, it helped me to design complex IVR scenarios with simple drag-and-drop tools very quickly. I did not find such a beautiful l feature in any other call center software. Awesome experience
CONS: I found the new campaign creation process a little complicated, and it can be managed more user-friendly, especially since user input validation is not professionally managed.
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ICTBroadcast user reviews
ICTBroadcast User & Good Software
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 05.03.2024
Company Size: 11-50 Employees
Industry: Computer Software
ICTBroadcast user
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 05.03.2024
Company Size: 11-50 Employees
Industry: Computer Networking
The Professional Choice for Call Centers owners
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 24.10.2022
Company Size: 11-50 Employees
Industry: Telecommunications
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