Inforobo Review
What is Inforobo?
Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS). It functions as a comprehensive product capable of handling various business areas including sales, customer service, live chat, lead generation, website assistance, and natural language interface for knowledge-base.
With its powerful artificial intelligence platform, Inforobo provides your website with a virtual assistant that helps them with their experience. By simply chatting or talking with the virtual agent, customers instantly get the answers to their queries and enable them to make the best shopping decisions. The AI assistant also escalates your sales seamlessly and functions as a front-line support so that your customer service staff can focus on more complicated tasks.
Apart from live chat, sales, support and marketing functions, Inforobo can be utilized as an intra-organizational assistant and a natural language knowledge-retrieval system. This capability is quite useful to institutes, corporate houses, and professionals.
Show MoreOverview of Inforobo Benefits
Inforobo gives you the ultimate All-in-One Intelligent Business Assistant that allows you to engage your visitors smartly and convert them into actual customers. The system also enables you to automatically resolve customer problems, improve sales, collect actionable and critical customer insights and provide assistance to website visitors through guidance and correct information.
Inforobo lets you manage your customers in real-time. The software basically cuts down their waiting time significantly and you don’t have to keep them waiting for long to give them their answers. The AI virtual assistant delivers instant responses to all queries, ensuring that all your visitors are engaged when they need support and guidance.
Inforobo’s AI structure is built with natural language processing. That means all conversations and responses made by the AI virtual assistant sound very human, encouraging customers and website visitors to interact.
Having an AI virtual agent has its benefits. It is always available and never sick. That said, human involvement offers something that no AI can possibly provide. Inforobo lets human support agents take over a live conversation especially if the question is very complicated and requires human intervention.
Analytics and flexible reporting allows you to see areas of your business that require your attention. Also, you can read all the conversations between customers and virtual agents for evaluation and analysis.
Show MoreOverview of Inforobo Features
- Automate answers to customer questions
- Human + AI hybrid live chat system
- Logic based multi-level conversations
- Machine learning
- Text to speech
- Speech recognition*
- Natural language interface for information retrieval.
- Voice enable website
- Related Topics
- Visitor information
- Multi-media sharing
- WYSIWYG HTML editor
- Chat archives
- Delivery Status
- Notifications
- Chat Transfer
- Chat window positioning
- Custom chat window size
- Custom chat window color theme
- Chat window messages & labels
- Agent profiles
- White label branding
- Basic statistics
- Chat reports
- Filters
- Weekly summary email
- Dashboard
- Lead Data viewer
- Chat via a direct link
- Rule based actions
- Rule based greetings
- Personal greetings
- Automatic initial greeting message
- Agent groups
- Agent account management
- Agent roles
- Smart chat routing
- Custom avatars
What Problems Will Inforobo Solve?
- Customer Self-service: Inforobo will automatically give answers and the customer can find their solution without needing to contact your team.
- Virtual Sales Assistant: Your virtual sales assistant is a friendly customer service rep who identifies opportunities for sales and responds to every Internet lead.
- Automated Website Assistance: Inforobo widget gets integrated directly into your website and provides instant assistance with common queries, such as contact information, pricing, setup guide, and much more. It can also provide links to website resources and links to related articles.
Inforobo Position In Our Categories
Because companies have special business-related requirements, it is only reasonable they steer clear of picking a one-size-fits-all, “perfect” software product. Nevertheless, it is hard to try to discover such an app even among sought-after software solutions. The practicable thing to undertake can be to write down the varied main factors which require analysis like important features, pricing, skill aptitude of staff, business size, etc. The second step is, you must follow through the product research thoroughly. Have a look at some Inforobo review articles and look into the other applications in your list in detail. Such comprehensive research ensure you keep away from poorly fit applications and subscribe to the system that delivers all the benefits your company requires.
Position of Inforobo in our main categories:
TOP
200
Inforobo is one of the top 200 Customer Support Software products
It's crucial to keep in mind that virtually no software in the Customer Support Software category is going to be a perfect solution that can match all the requirements of different business types, sizes and industries. It may be a good idea to read a few Inforobo Customer Support Software reviews first as certain services can perform well just in a very small group of applications or be designed with a very specific industry in mind. Others may work with an idea of being easy and intuitive and consequently lack complicated elements desired by more experienced users. There are also services that focus on a broad group of customers and provide a rich feature base, however this usually comes at a more expensive price of such a service. Be certain that you're aware of your needs so that you choose a service that provides all the elements you look for.
How Much Does Inforobo Cost?
Inforobo Pricing Plans:
Free Trial
Basic
$15/month
Professional
$39/month
Enterprise
Starts from $999/month
What are Inforobo pricing details?
Inforobo Pricing Plans:
Free Trial
Basic
$15/month
Professional
$39/month
Enterprise
Starts from $999/month
Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $15/month or $9/month (annual billing)
- Dialogue-base up to 50 dialogues
- 5,000 messages/queries per month
- 1 human agent accounts
- Live chat takeover by human
- Speech recognition & text to speech (English)
- Voice enable website
- Visitor details
- Real-time visitor tracking
- Send Targeted Messages
- Media sharing
- Smart chat routing
- Chat Analytics
- Lead acquisition
- Automated greetings
- Mobile chat window
- 256-bit SSL secure connection
- Trusted domains
- Chat window customization
- Agent roles
- Chat history
- Targeted Engagement Triggers
- Email support
Professional – $39/month or $29/month (annual billing)
- All Basic features
- Dialogue-base up to 1000 dialogues
- 1,00,000 messages/queries per month
- 4 human agent accounts
- Chat transfers
Enterprise – starts from $999/month
- Dialogue-base with unlimited dialogues
- Unlimited messages/queries
- 25 human agent accounts
- Machine learning
- Banned visitors list
- Social media button integration
- Product training
- Software engineer support
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you choose to buy a Customer Support Software it’s vital not only to learn how experts rank it in their reviews, but also to find out whether the real people and companies that use it are actually happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Inforobo reviews across a broad range of social media sites. The information is then presented in a simple to digest way revealing how many people had positive and negative experience with Inforobo. With that information at hand you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Inforobo?
Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.
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