Inforobo Review
What is Inforobo?
Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS). It functions as a comprehensive product capable of handling various business areas including sales, customer service, live chat, lead generation, website assistance, and natural language interface for knowledge-base.
With its powerful artificial intelligence platform, Inforobo provides your website with a virtual assistant that helps them with their experience. By simply chatting or talking with the virtual agent, customers instantly get the answers to their queries and enable them to make the best shopping decisions. The AI assistant also escalates your sales seamlessly and functions as a front-line support so that your customer service staff can focus on more complicated tasks.
Apart from live chat, sales, support and marketing functions, Inforobo can be utilized as an intra-organizational assistant and a natural language knowledge-retrieval system. This capability is quite useful to institutes, corporate houses, and professionals.
Show MoreOverview of Inforobo Benefits
Inforobo gives you the ultimate All-in-One Intelligent Business Assistant that allows you to engage your visitors smartly and convert them into actual customers. The system also enables you to automatically resolve customer problems, improve sales, collect actionable and critical customer insights and provide assistance to website visitors through guidance and correct information.
Inforobo lets you manage your customers in real-time. The software basically cuts down their waiting time significantly and you don’t have to keep them waiting for long to give them their answers. The AI virtual assistant delivers instant responses to all queries, ensuring that all your visitors are engaged when they need support and guidance.
Inforobo’s AI structure is built with natural language processing. That means all conversations and responses made by the AI virtual assistant sound very human, encouraging customers and website visitors to interact.
Having an AI virtual agent has its benefits. It is always available and never sick. That said, human involvement offers something that no AI can possibly provide. Inforobo lets human support agents take over a live conversation especially if the question is very complicated and requires human intervention.
Analytics and flexible reporting allows you to see areas of your business that require your attention. Also, you can read all the conversations between customers and virtual agents for evaluation and analysis.
Show MoreOverview of Inforobo Features
- Automate answers to customer questions
- Human + AI hybrid live chat system
- Logic based multi-level conversations
- Machine learning
- Text to speech
- Speech recognition*
- Natural language interface for information retrieval.
- Voice enable website
- Related Topics
- Visitor information
- Multi-media sharing
- WYSIWYG HTML editor
- Chat archives
- Delivery Status
- Notifications
- Chat Transfer
- Chat window positioning
- Custom chat window size
- Custom chat window color theme
- Chat window messages & labels
- Agent profiles
- White label branding
- Basic statistics
- Chat reports
- Filters
- Weekly summary email
- Dashboard
- Lead Data viewer
- Chat via a direct link
- Rule based actions
- Rule based greetings
- Personal greetings
- Automatic initial greeting message
- Agent groups
- Agent account management
- Agent roles
- Smart chat routing
- Custom avatars
What Problems Will Inforobo Solve?
- Customer Self-service: Inforobo will automatically give answers and the customer can find their solution without needing to contact your team.
- Virtual Sales Assistant: Your virtual sales assistant is a friendly customer service rep who identifies opportunities for sales and responds to every Internet lead.
- Automated Website Assistance: Inforobo widget gets integrated directly into your website and provides instant assistance with common queries, such as contact information, pricing, setup guide, and much more. It can also provide links to website resources and links to related articles.
Inforobo Position In Our Categories
Because businesses have their own business requirements, it is only reasonable that they avoid choosing an all-in-one, “perfect” business application. Nevertheless, it is hard to pinpoint such application even among recognizable software products. The reasonable thing to undertake is to take note of the different important functions that entail investigation including major features, pricing, skill capability of staff, organizational size, etc. Thereafter, you must conduct your product research systematically. Read these Inforobo evaluations and scrutinize the other solutions in your list in detail. Such comprehensive research ensure you drop mismatched applications and subscribe to the one that has all the benefits your company requires for success.
Position of Inforobo in our main categories:
TOP
200
Inforobo is one of the top 200 Customer Support Software products
Since each enterprise has specific business requirements, it is advisable for them to desist from searching for a one-size-fits-all perfect software system. Needless to say, it would be useless to try to find such an app even among market-leading software applications. The smart thing to do would be to catalog the various essential elements that need consideration such as required features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Inforobo Customer Support Software reviews and look into each of the other apps in your shortlist in detail. Such comprehensive research can ensure you weed out ill-fitting applications and zero in on the app that presents all the aspects you require for business success.
How Much Does Inforobo Cost?
Inforobo Pricing Plans:
Free Trial
Basic
$15/month
Professional
$39/month
Enterprise
Starts from $999/month
What are Inforobo pricing details?
Inforobo Pricing Plans:
Free Trial
Basic
$15/month
Professional
$39/month
Enterprise
Starts from $999/month
Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $15/month or $9/month (annual billing)
- Dialogue-base up to 50 dialogues
- 5,000 messages/queries per month
- 1 human agent accounts
- Live chat takeover by human
- Speech recognition & text to speech (English)
- Voice enable website
- Visitor details
- Real-time visitor tracking
- Send Targeted Messages
- Media sharing
- Smart chat routing
- Chat Analytics
- Lead acquisition
- Automated greetings
- Mobile chat window
- 256-bit SSL secure connection
- Trusted domains
- Chat window customization
- Agent roles
- Chat history
- Targeted Engagement Triggers
- Email support
Professional – $39/month or $29/month (annual billing)
- All Basic features
- Dialogue-base up to 1000 dialogues
- 1,00,000 messages/queries per month
- 4 human agent accounts
- Chat transfers
Enterprise – starts from $999/month
- Dialogue-base with unlimited dialogues
- Unlimited messages/queries
- 25 human agent accounts
- Machine learning
- Banned visitors list
- Social media button integration
- Product training
- Software engineer support
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to buy a Customer Support Software it’s vital not only to learn how experts evaluate it in their reviews, but also to check if the actual users and companies that use these solutions are indeed satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Inforobo reviews across a vast array of social media sites. The data is then displayed in a simple to understand format revealing how many people had positive and negative experience with Inforobo. With that information available you should be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Inforobo?
Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.
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