- Home
- CRM Software
- iTouchVision Contact Centre
iTouchVision Contact Centre Review
What is iTouchVision Contact Centre?
iTouchVision Contact Centre is a tool that offers a universal way of managing your customers’ accounts and allowing them to send service requests and look at the knowledge base.
Touted by its company as the “most advanced solution in the world”, the tool supports over 500 call and contact centers worldwide. iTouchVision Contact Centre provides businesses with end-to-end customer management. From your first call, to your company’s backend management, all the way to distribution to the mobile worker, you have an all-in-one platform to handle your needs.
Your agents will have calls, emails, SMS, tweets, posts as well as chats, all in one simple and easy-to-access location.
Show MoreOverview of iTouchVision Contact Centre Benefits
iTouch Vision was created on the objective that there was a better and more efficient way to deliver IT services. Thus, this tool offers a simpler as well as more straightforward way of managing your customers’ accounts, starting from project conception all the way to long-term production management.
This tool reflects the importance of the principles that resulted in the Web’s incomparable success– open standards, celebrating heterogeneity, and leveraging diverse technical skills.
It is among most advanced mobile platforms available today. A contact center solution across all platforms, iTouch Vision can be used to manage all your client contact through different mediums such as e-mail, telephone, social media, fax, letter, SMS and online live chat.
Customers will be given highest quality training, consulting services, support, 24x7x365 production support. iTouch Vision support allows to you directly interact with software designers to resolve your issue quickly. When needed, the company provides hot fixes, service packs, and patches, to keep your product installation running smoothly.
Show MoreOverview of iTouchVision Contact Centre Features
- Capture a customer’s contact information
- Capture interactions between your agent and customer
- Customer reference Number
- During an interaction, your agent can create several service requests
- End-to-end customer management
- Raise service requests while on the phone with your customer
- Full access to the knowledge management
- Recorded interactions with the customers
- Send emails and texts to customer directly
How Much Does iTouchVision Contact Centre Cost?
iTouchVision Contact Centre Pricing Plans:
Free Trial
Starter
£19.98 per user/month
Standard
£29.98 per user/month
Professional
£69.98 per user/month
Enterprise
£89.98 per user/month
What are iTouchVision Contact Centre pricing details?
iTouchVision Contact Centre Pricing Plans:
Free Trial
Starter
£19.98 per user/month
Standard
£29.98 per user/month
Professional
£69.98 per user/month
Enterprise
£89.98 per user/month
Starter: £19.98 per user/month
- Service desk
- 2000+ pre-built forms
- Web forms
- 1 GB Storage
Standard: £29.98 per user/month
- Contact Centre
- Service Desk
- Customer Self Service
- 5 GB Storage
Professional: £69.98 per user/month
- Case Management
- Mobile Apps
- Mobile Worker
- 15 GB Storage
Enterprise: £89.98 per user/month
- Integration
- Full Branding
- Training
- 25 GB Storage
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to buy a CRM Software it’s vital not only to find out how experts score it in their reviews, but also to find out if the real users and enterprises that use this software are indeed content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and iTouchVision Contact Centre reviews across a vast array of social media sites. The data is then presented in a simple to understand way showing how many users had positive and negative experience with iTouchVision Contact Centre. With that information at your disposal you should be prepared to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for iTouchVision Contact Centre?
No information available.
iTouchVision Contact Centre User Reviews
iTouchVision Contact Centre average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Easy to learn and affordable
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 24.02.2021
Company Size: 11-50 Employees
Industry: Information Technology and Services
PROS: We use iTouchVison to provide customer support via phone, email, social media, and SMS. We use the software to record communication threads, for training and quality, and to analyze the stats. Our customers are impressed with the improved quality of support we are offering with the system. The vendor’s tech support team helped us to seamlessly customize and implement the software.
CONS: iTouchVision offers all the main CRM functionalites, but lacks features like article sharing, discussion forum, and video calling. We may need these features in the future as our business grows and we scale operations.
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular iTouchVision Contact Centre Alternatives
Top Competitors To iTouchVision Contact Centre By Price
Product name:
Price:
Trending CRM Software Reviews
8.7
100%
8.0
100%
8.0
100%
iTouchVision Contact Centre Comparisons
Product name:
iTouchVision Contact Centre user reviews
Easy to learn and affordable
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 24.02.2021
Company Size: 11-50 Employees
Industry: Information Technology and Services
Page last modified
Why is FinancesOnline free?