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Samesurf Review

Samesurf
Our score: 8.0 User satisfaction: N/A

What is Samesurf?

Samesurf is a comprehensive visual collaboration platform that works on any device and supports any kind of content. It enables geographically distributed team members to interact closely and consume the same HD quality content in real-time in their selected browsers and devices.

With Samesurf’s co-browsing and similar technologies, organizations can even onboard and train new employees. You can conduct virtual audio or video meetings without a problem.

Yet, despite facilitating open collaboration, Samesurf remains a secure solution. It can maintain this by protecting personally identifiable and sensitive data with the help of avant-garde procedures and technologies. As such, you can count on Samesurf to help you communicate with your team with ease and ensure the security of sensitive information.

Overview of Samesurf Benefits

Co-Browsing

Samesurf supports co-browsing—a process where you and your teammates can browse the web together at the same time. You can do this on your computers, laptops, and mobile devices from any modern Internet browser. With this functionality, you can find relevant data and share them with each other in real-time.

Multiple Communication Tools

With Samesurf, not only do you get a text-based messaging tool, but you also get audio and video chatting or conferencing features. Because of this, you can interview, onboard, and train applicants and new employees or speak with remote workers on a single platform. What’s more, the audio and video calling capabilities are in HD so you can be sure that your communications are clear.

File Uploading & Sharing

Exchanging files and documents with your team is easy because you have the necessary tools on hand with Samesurf. The platform supports documents, videos, and presentations in its cloud storage so that you can disseminate information with ease to your team members.

Sessions Analytics

Samesurf enables you to see visually how your sessions fare. It provides you with analytics from your sessions so you can determine whether people pay attention truly. Apart from that, it offers evidence admissible in any circumstance.

Secure Screen Sharing

Screen sharing is a fact of collaboration. However, there are moments that may lead to critical security issues. Samesurf resolves those problems with its high standard of communication security. With it, you can rest assured that your data is protected even as you share screens with multiple people.

Overview of Samesurf Features

  • Co-browsing
  • Control Passing
  • Instant Messaging
  • File Uploading & Sharing
  • HD Video Sharing
  • HD Video Chat
  • Conference Calls
  • HD Webinar Chat
  • Screen Sharing
  • Sessions Recording
  • Sessions Analytics

What Problems Will Samesurf Solve?

Problem #1: Online Support & Sales

Corporate institutions encounter problems with assisting their clients or prospects remotely and immediately from their own website. Samesurf changes that with its co-browsing solution that lets support representatives see what their customers need to show them and vice versa. Because of this, they can close matters rapidly and gain the trust of clients, leading to higher conversions, customer satisfaction ratings, and faster interaction handling times. What’s more, Samesurf creates a protective net around the participants during the fact to prevent data leakage or hacking.

Problem #2: Remote Collaboration

A team of collaborators is dispersed throughout the globe and need an ultra-secure platform where they can share files and documents and work together seamlessly. They find Samesurf and are able to cooperate as if they are just in the same room because of HD content and real-time sharing. This allows companies to save a huge amount of time and expense since all participating individuals are on the same platform.

Problem #3: Representative & Client Interactions

Banking and finance organizations struggle with providing contextual and prompt support to their clients that ensures the participants’ security. They sign up with Samesurf, a solution that transforms their support workflow, as representatives are able to work on their clients’ issues with ease because they know the context. This is especially beneficial because Samesurf does not require end-users to download and install anything on devices, making it a convenient tool for risk-averse individuals. As such, support services can improve their client interactions and handling times.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Samesurf Position In Our Categories

Bearing in mind businesses have distinct business needs, it is only practical that they avoid seeking an all-in-one, ”best” software system. Needless to say, it would be hard to try to stumble on such application even among sought-after software systems. The efficient thing to do is to shortlist the numerous chief factors which call for a careful thought such as essential features, plans, technical skill levels of the users, company size, etc. Next, you should perform your research systematically. Browse through these Samesurf evaluations and look over the other software programs in your list more closely. Such comprehensive product investigation ascertain you take out unsuitable software solutions and choose the one that meets all the tools your company requires to be successful.

Position of Samesurf in our main categories:

TOP 500

Samesurf is one of the top 500 Collaboration Software products

Samesurf is also listed in the following subcategories:

It is crucial to note that virtually no software in the Collaboration Software category will be an ideal solution that can match all the goals of different business types, sizes and industries. It may be a good idea to read a few Samesurf Collaboration Software reviews first as certain software might perform well only in a very narrow set of applications or be created with a really specific type of industry in mind. Others might operate with a goal of being easy and intuitive and as a result lack advanced elements welcomed by more experienced users. There are also services that support a large group of users and give you a complex feature base, but this usually comes at a more significant price of such a solution. Be certain that you're aware of your needs so that you pick a solution that offers specifically the elements you look for.

How Much Does Samesurf Cost?

Samesurf Pricing Plans:

Free Trial

Free

$10/user/month

Premium

$20/user/month

Pro

$30/user/month

Enterprise

Contact vendor

Samesurf offers three options for enterprise pricing that you can pay for on a monthly basis. The inclusions of these packages are outlined below to help you decide which one meets your needs best.

Free – $10/user/month

This plan is free for up to 7 days. Once the trial is over, pricing is at $10/user/month.

  • Instant Messaging
  • Samesurf Co-browsing
  • HD Video Sharing
  • Upload and Share
  • Help Center Support

Premium – $20/user/month

  • 1GB Cloud Storage
  • Samesurf Co-browsing
  • Instant Messaging
  • Audio Conferences
  • HD Video Sharing
  • Session Scheduling
  • Upload & Share
  • Analytics
  • Help Center Access
  • Email Support

Pro – $30/user/month

  • All Premium Features
  • 10GB Cloud Storage
  • Screen Sharing
  • Video Chat
  • Session Recording
  • Priority Email Support

Enterprise – request pricing information

  • All Pro Features
  • One-to-many Video Chat
  • Site & App Integrations
  • Server-based Pricing
  • White-labeled Interface
  • Interface Localization
  • Custom Field Blocking
  • Dedicated Server
  • Domain Whitelisting
  • API Access
  • Priority Phone Support

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Samesurf reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Samesurf. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Samesurf pricing details?

Samesurf Pricing Plans:

Free Trial

Free

$10/user/month

Premium

$20/user/month

Pro

$30/user/month

Enterprise

Contact vendor

Samesurf offers three options for enterprise pricing that you can pay for on a monthly basis. The inclusions of these packages are outlined below to help you decide which one meets your needs best.

Free – $10/user/month

This plan is free for up to 7 days. Once the trial is over, pricing is at $10/user/month.

  • Instant Messaging
  • Samesurf Co-browsing
  • HD Video Sharing
  • Upload and Share
  • Help Center Support

Premium – $20/user/month

  • 1GB Cloud Storage
  • Samesurf Co-browsing
  • Instant Messaging
  • Audio Conferences
  • HD Video Sharing
  • Session Scheduling
  • Upload & Share
  • Analytics
  • Help Center Access
  • Email Support

Pro – $30/user/month

  • All Premium Features
  • 10GB Cloud Storage
  • Screen Sharing
  • Video Chat
  • Session Recording
  • Priority Email Support

Enterprise – request pricing information

  • All Pro Features
  • One-to-many Video Chat
  • Site & App Integrations
  • Server-based Pricing
  • White-labeled Interface
  • Interface Localization
  • Custom Field Blocking
  • Dedicated Server
  • Domain Whitelisting
  • API Access
  • Priority Phone Support

What integrations are available for Samesurf?

Samesurf can integrate with the following solutions and services:

  • Salesforce
  • Intercom
  • Server Side REST API
  • Mobile SDK
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Reviewed By Nestor Gilbert
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