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KronoDesk Review
What is KronoDesk?
KronoDesk is a flexible platform that simplifies your customer support and help desk system. It features a powerful ticketing system that enables your customers to contact you from anywhere all from a one-stop-shop support hub. The help desk can be customized to your needs with custom fields, priorities and workflows.
An intuitive, user-friendly interface allows you to be up and running in moments, while its knowledge base supported by a powerful search and easy-to-understand organization ensures your clients get the help they need fast.
With KronoDesk’s support forums, your customers can help each other, while a central dashboard lets agents monitor posts at a glance. Stay in the loop on a particular thread or forum by subscribing—email or RSS.
Show MoreOverview of KronoDesk Benefits
Read on to learn about KronoDesk benefits:
A single point of convergence where customers can go for their concerns and issues, KronoDesk provides that and more. KronoDesk is filled with features and functions that will help them find the solution to their questions and resolutions to their problems. For businesses, KronoDesk is a one-stop hub that allows them to interact and engage with their customers and provide them with topnotch customer service.
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Overview of KronoDesk Features
- User-friendly web-based help desk ticket submission
- Automated email notifications when tickets updated
- Ticket tracking and history
- Self support channels for end users who want to fix issues on their own
- Customizable fields, status, priorities and workflows
- Integrated dashboard for easy monitoring and management
- Email and RSS subscription to threads, forums, and online communities
- Knowledgebase with entries searchable via category and keyword
- Integrated Screenshot capture tool
How Much Does KronoDesk Cost?
KronoDesk Pricing Plans:
Free Trial
Free
Free
Single
$19.99 / month
3-User
$69.99 /month
5-User
$99.99/ month
10-User
$159.99 / month
20-User
$199.99 / month
50-User
$399.99/ month
100-User
$599.99 / month
What are KronoDesk pricing details?
KronoDesk Pricing Plans:
Free Trial
Free
Free
Single
$19.99 / month
3-User
$69.99 /month
5-User
$99.99/ month
10-User
$159.99 / month
20-User
$199.99 / month
50-User
$399.99/ month
100-User
$599.99 / month
Here is the KronoDesk cost information:
KronoDesk offers 8 pricing plans, details are described below.
Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.
Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month
3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month
5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month
10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month
20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month
50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month
100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to get a Help Desk Software it’s crucial not only to see how professionals rank it in their reviews, but also to find out if the actual people and enterprises that use it are genuinely content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and KronoDesk reviews across a broad array of social media sites. The data is then presented in a simple to understand format showing how many clients had positive and negative experience with KronoDesk. With that information available you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- One-time payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for KronoDesk?
- Spira Team
- Email integration
- MS Office 2010/2013 (Prerequisite: Microsoft VSTO 10.0 – x86 | x64)
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