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KronoDesk Review

KronoDesk
Our score: 6.5 User satisfaction: N/A

What is KronoDesk?

KronoDesk is a flexible platform that simplifies your customer support and help desk system. It features a powerful ticketing system that enables your customers to contact you from anywhere all from a one-stop-shop support hub. The help desk can be customized to your needs with custom fields, priorities and workflows.

An intuitive, user-friendly interface allows you to be up and running in moments, while its knowledge base supported by a powerful search and easy-to-understand organization ensures your clients get the help they need fast.

With KronoDesk’s support forums, your customers can help each other, while a central dashboard lets agents monitor posts at a glance. Stay in the loop on a particular thread or forum by subscribing—email or RSS.

Overview of KronoDesk Benefits

Read on to learn about KronoDesk benefits:

A single point of convergence where customers can go for their concerns and issues, KronoDesk provides that and more. KronoDesk is filled with features and functions that will help them find the solution to their questions and resolutions to their problems. For businesses, KronoDesk is a one-stop hub that allows them to interact and engage with their customers and provide them with topnotch customer service.

 

Overview of KronoDesk Features

  • User-friendly web-based help desk ticket submission
  • Automated email notifications when tickets updated
  • Ticket tracking and history
  • Self support channels for end users who want to fix issues on their own
  • Customizable fields, status, priorities and workflows
  • Integrated dashboard for easy monitoring and management
  • Email and RSS subscription to threads, forums, and online communities
  • Knowledgebase with entries searchable via category and keyword
  • Integrated Screenshot capture tool

KronoDesk Position In Our Categories

Because companies have distinct business-related demands, it is rational they avoid settling on a one-size-fits-all, ”best” software system. At any rate, it is nearly futile to try to come across such an app even among popular software solutions. The efficient step to do can be to tabulate the different major factors that merit consideration such as major features, budget, technical skill ability of staff, company size, etc. After which, you must follow through the product research through and through. Have a look at some KronoDesk review articles and check out each of the software systems in your shortlist more closely. Such comprehensive product research guarantee you take out poorly fit applications and subscribe to the system that has all the tools your company requires to realize efficiency.

Position of KronoDesk in our main categories:

TOP 100

KronoDesk is one of the top 100 Help Desk Software products

KronoDesk is also listed in the following subcategories:

There are well-liked and widely used solutions in each software group. But are they necessarily the best fit for your company’s special wants? A trendy software product may have thousands of customers, but does it offer what you require? For this reason, do not blindly invest in popular systems. Read at least a few KronoDesk Help Desk Software reviews and think about the aspects that you want in the software such as the price, main functionality, available integrations etc. Then, shortlist a few systems that fit your needs. Try out the free trials of these products, read online reviews, get explanations from the seller, and do your research systematically. This exhaustive homework is sure to aid you select the best software solution for your firm’s special wants.

How Much Does KronoDesk Cost?

KronoDesk Pricing Plans:

Free Trial

Free

Free

Single

$19.99 / month

3-User

$69.99 /month

5-User

$99.99/ month

10-User

$159.99 / month

20-User

$199.99 / month

50-User

$399.99/ month

100-User

$599.99 / month

Here is the KronoDesk cost information:

KronoDesk offers 8 pricing plans, details are described below.

Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.

Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month

3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month

5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month

10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month

20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month

50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month

100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month

 

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and KronoDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with KronoDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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KronoDesk Comparisons

What are KronoDesk pricing details?

KronoDesk Pricing Plans:

Free Trial

Free

Free

Single

$19.99 / month

3-User

$69.99 /month

5-User

$99.99/ month

10-User

$159.99 / month

20-User

$199.99 / month

50-User

$399.99/ month

100-User

$599.99 / month

Here is the KronoDesk cost information:

KronoDesk offers 8 pricing plans, details are described below.

Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.

Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month

3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month

5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month

10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month

20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month

50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month

100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month

 

What integrations are available for KronoDesk?

  • Spira Team
  • Email integration
  • MS Office 2010/2013 (Prerequisite: Microsoft VSTO 10.0 – x86 | x64)
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Reviewed By Nestor Gilbert
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