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Help Desk Software

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What is LANDESK Service Desk?

LANDESK Service Desk is a process-driven platform that allows users to effectively manages as well as automate the life cycle of every business operations, including initiation, updating, and closing. With a very powerful core, users can be sure that every business process is not circumvented. With LANDESK Service Desk, businesses have the tools and the capabilities to deliver consistent and reliable IT to other businesses across the enterprise. The highly configurable platform can be deployed as an on-premise option, a cloud-hosted system, or as a hybrid model.

Overview of LANDESK Service Desk Benefits

LANDESK Service Desk gives you the edge by modernizing your IT Service Management. Here are a few of the platform’s benefits:

  • Address the IT needs of your users and digital enterprise with efficient delivery of high quality services
  • Manage and automate the lifecycle of all ITSM processes
  • Help customers support themseles with a visually appealing, intuitive IT self service
  • Seamless integration with IT tools speeds up delivery of services
  • Team members can engage end users with chat and social collaboration

Overview of LANDESK Service Desk Features

  • Mobile ITSM
  • IT Self Service
  • Role-driven interface
  • ITSM Reporting and Dashboards
  • IT Integration and Automation
  • Social ITSM
  • Beyond Core ITSM
  • ITIL Processes
  • ITSM Software as a Service (SaaS)

LANDESK Service Desk Position In Our Categories

Position of LANDESK Service Desk in our main categories:


LANDESK Service Desk is one of the top 50 Help Desk Software products


LANDESK Service Desk is one of the top 50
Help Desk Software products

LANDESK Service Desk is also listed in the following subcategories:

Service Desk Software#14
Service Desk Software#14

Each enterprise is different, and can require a particular type of Help Desk Software solution that will be adjusted to their business size, type of clients and staff and even individual niche they support. You should not count on finding an ideal software that is going to be suitable for every business no matter what their history is. It may be a good idea to read a few LANDESK Service Desk reviews first and even then you should remember what the solution is intended to do for your business and your employees. Do you need an easy and straightforward solution with just basic features? Will you actually make use of the complex functionalities needed by experts and large enterprises? Are there any particular features that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to locate a solid solution that will match your budget.

How Much Does LANDESK Service Desk Cost?

LANDESK Service Desk Pricing Plans:

Pricing is available by quote only. Contact LANDESK directly to request a price quote.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LANDESK Service Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LANDESK Service Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?


What are LANDESK Service Desk pricing details?

LANDESK Service Desk Pricing Plans:

Pricing is available by quote only. Contact LANDESK directly to request a price quote.

What integrations are available for LANDESK Service Desk?

LANDESK Service Desk offers integration with the following business systems and applications:

  • Novell ZENworks Configuration Management
  • Microsoft SQL
  • Microsoft Excel
  • Microsoft Active Directory
  • Oracle
  • Microsoft SCCM
  • Microsoft Exchange Calendars
  • Microsoft Exchange Server
  • Microsoft Office Outlook
  • IBM Lotus Notes
  • Novell GroupWise
  • SolarWinds Orion
  • Nagios

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