LANDESK Service Desk Review

LANDESK Service Desk
Our score: 8.0 User satisfaction: 94%

What is LANDESK Service Desk?

LANDESK Service Desk is a process-driven platform that allows users to effectively manages as well as automate the life cycle of every business operations, including initiation, updating, and closing. With a very powerful core, users can be sure that every business process is not circumvented. With LANDESK Service Desk, businesses have the tools and the capabilities to deliver consistent and reliable IT to other businesses across the enterprise. The highly configurable platform can be deployed as an on-premise option, a cloud-hosted system, or as a hybrid model.

Overview of LANDESK Service Desk Benefits

LANDESK Service Desk gives you the edge by modernizing your IT Service Management. Here are a few of the platform’s benefits:

  • Address the IT needs of your users and digital enterprise with efficient delivery of high quality services
  • Manage and automate the lifecycle of all ITSM processes
  • Help customers support themseles with a visually appealing, intuitive IT self service
  • Seamless integration with IT tools speeds up delivery of services
  • Team members can engage end users with chat and social collaboration

Overview of LANDESK Service Desk Features

  • Mobile ITSM
  • IT Self Service
  • Role-driven interface
  • ITSM Reporting and Dashboards
  • IT Integration and Automation
  • Social ITSM
  • Beyond Core ITSM
  • ITIL Processes
  • ITSM Software as a Service (SaaS)

LANDESK Service Desk Position In Our Categories

Because companies have specific business needs, it is wise they abstain from picking an all-in-one, ”best” business program. At any rate, it would be futile to try to chance on such an app even among branded software systems. The best thing to undertake is to spell out the numerous key aspects that necessitate scrutiny including crucial features, price plans, technical skill capability of staff, company size, etc. Thereafter, you should perform your product research to a full extent. Have a look at some LANDESK Service Desk reviews and look over each of the software options in your shortlist in detail. Such comprehensive research guarantee you weed out poorly fit software products and subscribe to the system that includes all the benefits you require business requires.

Position of LANDESK Service Desk in our main categories:

TOP 100

LANDESK Service Desk is one of the top 100 Help Desk Software products

LANDESK Service Desk is also listed in the following subcategories:

Each company is different, and might require a particular type of Help Desk Software solution that will be adjusted to their company size, type of customers and employees and even specific niche they support. You should not count on locating a perfect app that will work for each company regardless of their history is. It may be a good idea to read a few LANDESK Service Desk Help Desk Software reviews first and even then you should remember what the solution is supposed to do for your company and your workers. Do you need an easy and straightforward service with just basic functions? Will you actually make use of the advanced tools needed by pros and big enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to find a trustworthy software that will fit your budget.

How Much Does LANDESK Service Desk Cost?

LANDESK Service Desk Pricing Plans:

Free Trial

Pricing is available by quote only. Contact LANDESK directly to request a price quote.

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 1

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LANDESK Service Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LANDESK Service Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Mac


  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are LANDESK Service Desk pricing details?

LANDESK Service Desk Pricing Plans:

Free Trial

Pricing is available by quote only. Contact LANDESK directly to request a price quote.

What integrations are available for LANDESK Service Desk?

LANDESK Service Desk offers integration with the following business systems and applications:

  • Novell ZENworks Configuration Management
  • Microsoft SQL
  • Microsoft Excel
  • Microsoft Active Directory
  • Oracle
  • Microsoft SCCM
  • Microsoft Exchange Calendars
  • Microsoft Exchange Server
  • Microsoft Office Outlook
  • IBM Lotus Notes
  • Novell GroupWise
  • SolarWinds Orion
  • Nagios

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Reviewed By Nestor Gilbert
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