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MiContact Center Review
What is MiContact Center?
MiContact Center is a package of cloud contact center tools with various degrees of functionality and complexity for businesses of all sizes. The solutions cover Microsoft Lync-based contact centers including outbound, large scale, small team, and informal contact centers. There is also a Center Live package that is offered for those looking for a complete cloud-based solution.
MiContact Center comes with an interface that allows agents to handle interactions from various channels and contact points like social media, email, voice, web, chat, and SMS. It connects with Salesforce so you can access your CRM data, and offers integration with external apps through its API.
MiContact Center Live lets you do outbound calls with multiple functionalities and modes while giving you reporting, call logs, and live mode dashboards. It also offers tools for supervisors to better manage call center operations and assist agents when the situation calls for it.
Show MoreOverview of MiContact Center Benefits
You get the full spectrum of contact centre features such as computer telephony integration, ACD, IVR, and outbound/inbound dialing with preview, progressive, and predictive modes.
You’ll be able to route calls to the right agents based on factors you set like previous interactions, priority, and skills. The platform likewise provides IVR self-service as well as waiting time/queue position notices to queued callers.
MiContact Center lets you manage all remote and in-house agents with silent monitoring, and call and screen recording. It also offers a visual, drag-and-drop tool that allows ACD to work with several point of contact like email, chat, and social media.
Its robust reporting gives you the means to keep tab of business and operational performance with historical reporting, call accounting, workforce management, real-time statuses, and more.
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Overview of MiContact Center Features
- ACD (Automatic call distributor)
- Active directory integration
- Agent productivity tools
- Agent routing
- Agent scripting
- Automated outbound dialing
- Call and screen recording
- Call flow authoring
- CRM and third party integrations
- CTI integration
- Data exchange and surveys
- Historical/real-time reporting
- Inbound, outbound, and blended call routing
- Interactive visual queue
- Interactive voice response (IVR)
- Live dashboards
- Multi-channel support
- PCI compliance
- Silent monitoring
- Unified agent desktop
MiContact Center Position In Our Categories
Bearing in mind businesses have distinct business-related wants, it is sensible they steer clear of settling on a one-size-fits-all, ”best” business application. Just the same, it would be hard to come across such an app even among well-known software solutions. The correct thing to do can be to make a list of the different major factors that call for a research like key features, price terms, technical skill capability of staff members, business size, etc. Thereafter, you should perform the product research comprehensively. Browse through some MiContact Center review articles and scrutinize each of the applications in your list more closely. Such comprehensive research ensures you keep away from ill-fitting software products and subscribe to the one that meets all the benefits your company requires.
Position of MiContact Center in our main categories:
TOP
200
MiContact Center is one of the top 200 Customer Support Software products
Enterprises have diverse needs and requirements and no software platform can be ideal in such a situation. It is futile to try to find a perfect off-the-shelf software app that fulfills all your business needs. The smart thing to do would be to adapt the solution for your specific needs, worker skill levels, budget, and other factors. For these reasons, do not hasten and pay for well-publicized leading applications. Though these may be widely used, they may not be the ideal fit for your particular wants. Do your homework, investigate each short-listed platform in detail, read a few MiContact Center Customer Support Software reviews, speak to the vendor for explanations, and finally settle for the application that provides what you need.
How Much Does MiContact Center Cost?
MiContact Center Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are MiContact Center pricing details?
MiContact Center Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Mitel for a custom price quote based on your business size.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
0
We know that when you choose to purchase a Customer Support Software it’s crucial not only to find out how experts evaluate it in their reviews, but also to discover if the actual clients and businesses that bought these solutions are indeed happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MiContact Center reviews across a wide array of social media sites. The information is then presented in an easy to digest way revealing how many users had positive and negative experience with MiContact Center. With that information available you will be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for MiContact Center?
Mitel Portfolio Integrations
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
- Outbound dialing and campaign management
- Quality monitoring and call recording
- Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
- Customer Relationship Management
- Presence and chat engines
- Social media monitoring
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