- Home
- Customer Support Software
- MiContact Center
MiContact Center Review
What is MiContact Center?
MiContact Center is a package of cloud contact center tools with various degrees of functionality and complexity for businesses of all sizes. The solutions cover Microsoft Lync-based contact centers including outbound, large scale, small team, and informal contact centers. There is also a Center Live package that is offered for those looking for a complete cloud-based solution.
MiContact Center comes with an interface that allows agents to handle interactions from various channels and contact points like social media, email, voice, web, chat, and SMS. It connects with Salesforce so you can access your CRM data, and offers integration with external apps through its API.
MiContact Center Live lets you do outbound calls with multiple functionalities and modes while giving you reporting, call logs, and live mode dashboards. It also offers tools for supervisors to better manage call center operations and assist agents when the situation calls for it.
Show MoreOverview of MiContact Center Benefits
You get the full spectrum of contact centre features such as computer telephony integration, ACD, IVR, and outbound/inbound dialing with preview, progressive, and predictive modes.
You’ll be able to route calls to the right agents based on factors you set like previous interactions, priority, and skills. The platform likewise provides IVR self-service as well as waiting time/queue position notices to queued callers.
MiContact Center lets you manage all remote and in-house agents with silent monitoring, and call and screen recording. It also offers a visual, drag-and-drop tool that allows ACD to work with several point of contact like email, chat, and social media.
Its robust reporting gives you the means to keep tab of business and operational performance with historical reporting, call accounting, workforce management, real-time statuses, and more.
Show More
Overview of MiContact Center Features
- ACD (Automatic call distributor)
- Active directory integration
- Agent productivity tools
- Agent routing
- Agent scripting
- Automated outbound dialing
- Call and screen recording
- Call flow authoring
- CRM and third party integrations
- CTI integration
- Data exchange and surveys
- Historical/real-time reporting
- Inbound, outbound, and blended call routing
- Interactive visual queue
- Interactive voice response (IVR)
- Live dashboards
- Multi-channel support
- PCI compliance
- Silent monitoring
- Unified agent desktop
MiContact Center Position In Our Categories
Since businesses have distinctive business-related wants, it is wise they steer clear of selecting a one-size-fits-all, ideal software system. Still, it is troublesome to discover such application even among widely used software products. The best thing to undertake should be to make a list of the different critical aspects that merit examination including important features, pricing, technical skill levels of staff members, company size, etc. The second step is, you should double down on your research comprehensively. Go over some of these MiContact Center reviews and check out the other software solutions in your shortlist in detail. Such well-rounded research guarantee you drop unsuitable applications and buy the one that meets all the aspects your company requires.
Position of MiContact Center in our main categories:
TOP
200
MiContact Center is one of the top 200 Customer Support Software products
Organizations have different wants and requirements and no software application can be ideal in such a scenario. It is useless to try to find a perfect off-the-shelf software app that fulfills all your business wants. The smart thing to do would be to adapt the solution for your special requirements, worker skill levels, finances, and other elements. For these reasons, do not hasten and pay for well-publicized trendy systems. Though these may be widely used, they may not be the ideal fit for your specific needs. Do your homework, investigate each short-listed platform in detail, read a few MiContact Center Customer Support Software reviews, contact the seller for explanations, and finally choose the application that offers what you want.
How Much Does MiContact Center Cost?
MiContact Center Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are MiContact Center pricing details?
MiContact Center Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Mitel for a custom price quote based on your business size.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to purchase a Customer Support Software it’s vital not only to see how professionals evaluate it in their reviews, but also to discover if the actual people and businesses that bought it are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MiContact Center reviews across a vast array of social media sites. The data is then displayed in an easy to understand format showing how many customers had positive and negative experience with MiContact Center. With that information at your disposal you should be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for MiContact Center?
Mitel Portfolio Integrations
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
- Outbound dialing and campaign management
- Quality monitoring and call recording
- Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
- Customer Relationship Management
- Presence and chat engines
- Social media monitoring
MiContact Center
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular MiContact Center Alternatives
Top Competitors To MiContact Center By Price
Product name:
Price:
Trending Customer Support Software Reviews
MiContact Center Comparisons
Product name:
Page last modified
Why is FinancesOnline free?