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MiContact Center Review
What is MiContact Center?
MiContact Center is a package of cloud contact center tools with various degrees of functionality and complexity for businesses of all sizes. The solutions cover Microsoft Lync-based contact centers including outbound, large scale, small team, and informal contact centers. There is also a Center Live package that is offered for those looking for a complete cloud-based solution.
MiContact Center comes with an interface that allows agents to handle interactions from various channels and contact points like social media, email, voice, web, chat, and SMS. It connects with Salesforce so you can access your CRM data, and offers integration with external apps through its API.
MiContact Center Live lets you do outbound calls with multiple functionalities and modes while giving you reporting, call logs, and live mode dashboards. It also offers tools for supervisors to better manage call center operations and assist agents when the situation calls for it.
Show MoreOverview of MiContact Center Benefits
You get the full spectrum of contact centre features such as computer telephony integration, ACD, IVR, and outbound/inbound dialing with preview, progressive, and predictive modes.
You’ll be able to route calls to the right agents based on factors you set like previous interactions, priority, and skills. The platform likewise provides IVR self-service as well as waiting time/queue position notices to queued callers.
MiContact Center lets you manage all remote and in-house agents with silent monitoring, and call and screen recording. It also offers a visual, drag-and-drop tool that allows ACD to work with several point of contact like email, chat, and social media.
Its robust reporting gives you the means to keep tab of business and operational performance with historical reporting, call accounting, workforce management, real-time statuses, and more.
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Overview of MiContact Center Features
- ACD (Automatic call distributor)
- Active directory integration
- Agent productivity tools
- Agent routing
- Agent scripting
- Automated outbound dialing
- Call and screen recording
- Call flow authoring
- CRM and third party integrations
- CTI integration
- Data exchange and surveys
- Historical/real-time reporting
- Inbound, outbound, and blended call routing
- Interactive visual queue
- Interactive voice response (IVR)
- Live dashboards
- Multi-channel support
- PCI compliance
- Silent monitoring
- Unified agent desktop
MiContact Center Position In Our Categories
Keeping in mind companies have specific business-related requirements, it is only practical they steer clear of selecting an all-encompassing, ”best” business application. At any rate, it is troublesome to try to chance on such application even among widely used software systems. The logical thing to undertake would be to write down the numerous important aspects that need consideration like key features, budget, technical skill capability of staff, company size, etc. After which, you must double down on your research comprehensively. Have a look at some of these MiContact Center analyses and look over the other software systems in your list more closely. Such all-encompassing research ensures you weed out poorly fit software products and pay for the one that provides all the function your company requires.
Position of MiContact Center in our main categories:
TOP
200
MiContact Center is one of the top 200 Customer Support Software products
Since each enterprise has unique business wants, it is sensible for them to refrain from seeking a one-size-fits-all ideal software system. Needless to say, it would be futile to try to find such an app even among popular software platforms. The intelligent thing to do would be to list the various important elements that require consideration such as key features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some MiContact Center Customer Support Software reviews and look into each of the other systems in your shortlist in detail. Such comprehensive groundwork can make certain you discard ill-fitting applications and zero in on the solution that provides all the elements you need for business success.
How Much Does MiContact Center Cost?
MiContact Center Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are MiContact Center pricing details?
MiContact Center Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Mitel for a custom price quote based on your business size.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you choose to get a Customer Support Software it’s vital not only to learn how experts evaluate it in their reviews, but also to discover if the real clients and companies that purchased it are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and MiContact Center reviews across a wide array of social media sites. The information is then presented in a simple to understand form indicating how many people had positive and negative experience with MiContact Center. With that information at hand you should be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for MiContact Center?
Mitel Portfolio Integrations
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
- Outbound dialing and campaign management
- Quality monitoring and call recording
- Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
- Customer Relationship Management
- Presence and chat engines
- Social media monitoring
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