MyFeelBack Review
What is MyFeelBack?
MyFeelBack is a SaaS platform for capturing feedback from customers through ultra-targeted surveys. It is touted as the smart way to collect high-quality insights from customers in order to understand their preferences, needs and concerns, and in the process identify areas for improvement. Ultimately, this will result in better business decision-making, enhanced customer engagement, and providing a positive bottom line.
Learning from your customers is an indispensable business approach. A whole industry category of customer relations was built around the need to know customer preferences and behavior. What better way to be knowledgeable about customers’ wants and buying decisions than to ask them directly – from concerns and issues to tastes and trends. This may sound like a simple task, but it takes a whole lot more than asking a simple question. You can elicit a proper response and extract quality information with MyFeelBack.
Show MoreOverview of MyFeelBack Benefits
The advantage of asking your customers, users or visitors with ultra-targeted queries is that you get high-value feedback which is a rich, first-hand resource for insights. MyFeelBack provides you tools to create smart surveys designed to obtain high response rates and characteristic data. With quality queries you get quality answers.
MyFeelBack’s functionalities are designed to process and analyze data based on customers’ survey answers to come up with solid indicators – the why, what and how – of customers’ purchasing (or non-buying) decisions. These additional insights of your customer tendencies can help you identify areas that need improving, and guide your business decisions – things that will impact on your revenues.
The platform’s integration with leading CRM applications gives you the ability to obtain existing information from these CRMs (such as customer details and profiles) and add them with contextual and behavioral data to produce specific, personalized questionnaires tailor-fit for the individual customer. MyFeelBack assures you of continuous, updated data – a virtual all-around view of each of your customers.
Other benefits you can derive from MyFeelBack’s numerous features include being able to quickly build smart surveys from an intuitive editor that can be customized for any device; get data you need from multiple sources (email, SMS, your website, checkouts); gather only missing data from your CRM; and manage customer experience with a host of tools like live dashboards, real-time reports and custom indicators, to name some.
Show MoreOverview of MyFeelBack Features
- Smart Surveys
- Survey Management
- Survey Builder
- Custom Design
- CRM Integration
- Email Integration
- Contacts Auto-Synching
- Contact Lists Management
- Multi-Channel Survey Deployment
- Multi-Channel Data Sources
- Language Detection
- Real-Time Data
- Real-Time Statistics Analysis
- Live Dashboards
- Custom Indicators
- Custom Datamarts
- Net Promoter Score
- 360 Degree Feedback
- Feedback Collection
- Complaint Monitoring
- Template Library
MyFeelBack Position In Our Categories
Since companies have particular business needs, it is only prudent that they avoid selecting a one-size-fits-all, ”best” solution. Just the same, it would be hard to find such an app even among widely used software solutions. The rational thing to undertake would be to shortlist the different critical aspects that need investigation like major features, price terms, technical skill capability of staff, organizational size, etc. Then, you should double down on your product research comprehensively. Read some MyFeelBack review articles and check out each of the solutions in your shortlist in detail. Such all-encompassing product investigation guarantees you keep away from poorly fit apps and choose the one that meets all the aspects your business requires.
Position of MyFeelBack in our main categories:
TOP
200
MyFeelBack is one of the top 200 CRM Software products
TOP
50
MyFeelBack is one of the 50 Customer Experience Management Software products
It's important to realize that hardly any app in the Customer Experience Management Software category will be a perfect solution that can meet all the needs of various business types, sizes and industries. It may be a good idea to read a few MyFeelBack Customer Experience Management Software reviews first as some solutions may excel exclusively in a really narrow group of applications or be prepared with a very specific type of industry in mind. Others can function with a goal of being easy and intuitive and as a result lack complicated features welcomed by more experienced users. You can also find software that support a wide group of users and give you a complex feature toolbox, but this usually comes at a higher cost of such a service. Ensure you're aware of your requirements so that you get a solution that provides all the features you search for.
How Much Does MyFeelBack Cost?
MyFeelBack Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are MyFeelBack pricing details?
MyFeelBack Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
MyFeelBack offers “the right pricing for the right features.” Its Enterprise plan includes all of the application’s essential components and capabilities. You can contact the vendor to get an enterprise pricing quote or visit their website for a Free Demo.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We realize that when you make a decision to get a Customer Experience Management Software it’s crucial not only to learn how experts rank it in their reviews, but also to discover whether the actual people and companies that purchased these solutions are indeed satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and MyFeelBack reviews across a vast range of social media sites. The data is then featured in an easy to understand format revealing how many users had positive and negative experience with MyFeelBack. With that information available you will be equipped to make an informed purchasing choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for MyFeelBack?
MyFeelBack integrates with the following business systems and applications:
- Salesforce
- Microsoft Dynamics CRM
- HubSpot
- Zendesk
- Adobe Campaign
- Sugar CRM
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