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NetHelpDesk Review

NetHelpDesk
Our score: 8.0 User satisfaction: 100%

What is NetHelpDesk?

NetHelpDesk is a very robust ITIL aligned help desk system that comes with an extensive feature set. This help desk platform combines all facets of help desk operations, including ticket tracking and customer relationship management as well as stock control and self-service. Users also get limitless endless reporting capabilities along the way.

Operating from the United Kingdom, NetHelpDesk creates and delivers support for help desk software that can installed on your company’s servers (on-premise) or hosted in the cloud. Equipped with the best practices of ITIL, NetHelpDesk is now the help desk software of choice for hundreds of companies and organizations upon in over 40 countries, providing them a help desk platform, not only for IT teams but for use across multiple departments.

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Overview of NetHelpDesk Benefits

NetHelpDesk is a powerful help desk solution that caters to the varying needs and support requirements of many enterprises and organizations across a range of industries. NetHelpDesk combines ticket management capabilities with a fully functional CRM suite. What you get is a unified support system that integrates multiple business applications, enabling companies to implement it multiple departments. With NetHelpDesk, you have a solution that turns your complicated support environment into a well-oiled, productive, and efficient system.

NetHelpDesk addresses common support issues many companies and organizations are faced with. The system speeds up your response time to all your customer queries, routing customer communications (emails, calls, texts, and social media) to the right departments and agents while keeping all the information intact. Regardless of your company type or the industry where your enterprise operates, NetHelpDesk ensures that support requests are handled effectively and productively by the most qualified individuals and responses are delivered timely to customers via the communication channels they prefer.

With NetHelpDesk, support team leaders can easily prioritize and delegate tasks automatically to their agents. This enables agents to work on support requests and deliver appropriate and timely support to their customers, greatly contributing to the latter’s positive experience and satisfaction.

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Overview of NetHelpDesk Features

  • ITSM Service Desk
  • MSPS
  • Education Sector-Ready
  • Print Management
  • Multiple Channels
  • Multiple Departments
  • Multiple Applications
  • Service Catalogue
  • Self Service Password Reset Tool
  • Live Chat

NetHelpDesk Position In Our Categories

Knowing that businesses have their own business demands, it is prudent they avoid choosing an all-in-one, ideal solution. Just the same, it is difficult to try to come across such an app even among well-known software systems. The sensible thing to do can be to list the numerous essential functions that merit inspection such as major features, pricing, skill levels of staff members, company size, etc. Next, you should do the research to a full extent. Have a look at some of these NetHelpDesk reviews and scrutinize each of the software options in your shortlist more closely. Such detailed product research guarantee you drop mismatched apps and choose the system which has all the benefits your business requires.

Position of NetHelpDesk in our main categories:

TOP 100

NetHelpDesk is one of the top 100 Help Desk Software products

If you are considering NetHelpDesk it may also be sensible to check out other subcategories of Help Desk Software listed in our base of B2B software reviews.

Every enterprise is different, and may need a special Help Desk Software solution that will be adjusted to their business size, type of clients and employees and even particular industry they deal with. You should not count on locating a perfect services that is going to work for every company no matter what their background is. It may be a good idea to read a few NetHelpDesk Help Desk Software reviews first and even then you should keep in mind what the solution is supposed to do for your business and your workers. Do you require an easy and straightforward solution with only essential functions? Will you actually use the advanced functionalities required by experts and large enterprises? Are there any particular tools that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to get a solid solution that will match your budget.

How Much Does NetHelpDesk Cost?

NetHelpDesk Pricing Plans:

Free Trial

Monthly

£44/agent/month

Cloud

£57/agent/month

Outright

£3,055

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What are NetHelpDesk pricing details?

NetHelpDesk Pricing Plans:

Free Trial

Monthly

£44/agent/month

Cloud

£57/agent/month

Outright

£3,055

NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.

  • Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
  • Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
  • Outright – £3,055 (Exclusive of annual 25% maintenance charge)

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 0

We are aware that when you decide to buy a Help Desk Software it’s important not only to find out how experts evaluate it in their reviews, but also to check whether the real people and companies that use it are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and NetHelpDesk reviews across a vast array of social media sites. The information is then displayed in a simple to digest format indicating how many users had positive and negative experience with NetHelpDesk. With that information available you will be equipped to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • One-time payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for NetHelpDesk?

No information available.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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