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NetHelpDesk Review
What is NetHelpDesk?
NetHelpDesk is a very robust ITIL aligned help desk system that comes with an extensive feature set. This help desk platform combines all facets of help desk operations, including ticket tracking and customer relationship management as well as stock control and self-service. Users also get limitless endless reporting capabilities along the way.
Operating from the United Kingdom, NetHelpDesk creates and delivers support for help desk software that can installed on your company’s servers (on-premise) or hosted in the cloud. Equipped with the best practices of ITIL, NetHelpDesk is now the help desk software of choice for hundreds of companies and organizations upon in over 40 countries, providing them a help desk platform, not only for IT teams but for use across multiple departments.
Show MoreOverview of NetHelpDesk Benefits
NetHelpDesk is a powerful help desk solution that caters to the varying needs and support requirements of many enterprises and organizations across a range of industries. NetHelpDesk combines ticket management capabilities with a fully functional CRM suite. What you get is a unified support system that integrates multiple business applications, enabling companies to implement it multiple departments. With NetHelpDesk, you have a solution that turns your complicated support environment into a well-oiled, productive, and efficient system.
NetHelpDesk addresses common support issues many companies and organizations are faced with. The system speeds up your response time to all your customer queries, routing customer communications (emails, calls, texts, and social media) to the right departments and agents while keeping all the information intact. Regardless of your company type or the industry where your enterprise operates, NetHelpDesk ensures that support requests are handled effectively and productively by the most qualified individuals and responses are delivered timely to customers via the communication channels they prefer.
With NetHelpDesk, support team leaders can easily prioritize and delegate tasks automatically to their agents. This enables agents to work on support requests and deliver appropriate and timely support to their customers, greatly contributing to the latter’s positive experience and satisfaction.
Show MoreOverview of NetHelpDesk Features
- ITSM Service Desk
- MSPS
- Education Sector-Ready
- Print Management
- Multiple Channels
- Multiple Departments
- Multiple Applications
- Service Catalogue
- Self Service Password Reset Tool
- Live Chat
NetHelpDesk Position In Our Categories
Keeping in mind businesses have specific business-related demands, it is wise they abstain from seeking an all-encompassing, “perfect” software product. Having said that, it would be almost impossible to chance on such a software system even among popular software products. The best thing to do can be to note down the varied significant factors that need consideration such as essential features, budget, technical skill levels of staff members, business size, etc. Next, you should do the product research thoroughly. Browse over some NetHelpDesk review articles and check out each of the applications in your list more closely. Such comprehensive product investigation can make sure you drop unsuitable applications and pay for the one which offers all the function your company requires.
Position of NetHelpDesk in our main categories:
TOP
100
NetHelpDesk is one of the top 100 Help Desk Software products
If you are considering NetHelpDesk it might also be a good idea to examine other subcategories of Help Desk Software gathered in our database of SaaS software reviews.
Every company is different, and may require a special Help Desk Software solution that will be designed for their company size, type of clients and staff and even specific industry they cater to. We advise you don't count on getting an ideal software that is going to work for every business regardless of their background is. It may be a good idea to read a few NetHelpDesk Help Desk Software reviews first and even then you should pay attention to what the solution is supposed to do for your company and your staff. Do you need a simple and straightforward solution with just elementary functions? Will you really make use of the complex tools required by experts and large enterprises? Are there any particular features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a reliable service that will match your budget.
How Much Does NetHelpDesk Cost?
NetHelpDesk Pricing Plans:
Free Trial
Monthly
£44/agent/month
Cloud
£57/agent/month
Outright
£3,055
What are NetHelpDesk pricing details?
NetHelpDesk Pricing Plans:
Free Trial
Monthly
£44/agent/month
Cloud
£57/agent/month
Outright
£3,055
NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.
- Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
- Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
- Outright – £3,055 (Exclusive of annual 25% maintenance charge)
User Satisfaction
Positive Social Media Mentions
15
Negative Social Media Mentions
0
We are aware that when you choose to buy a Help Desk Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to discover if the real people and enterprises that purchased this software are actually satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and NetHelpDesk reviews across a wide array of social media sites. The information is then presented in a simple to understand way indicating how many clients had positive and negative experience with NetHelpDesk. With that information at your disposal you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- One-time payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for NetHelpDesk?
No information available.
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