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NetHelpDesk Review
What is NetHelpDesk?
NetHelpDesk is a very robust ITIL aligned help desk system that comes with an extensive feature set. This help desk platform combines all facets of help desk operations, including ticket tracking and customer relationship management as well as stock control and self-service. Users also get limitless endless reporting capabilities along the way.
Operating from the United Kingdom, NetHelpDesk creates and delivers support for help desk software that can installed on your company’s servers (on-premise) or hosted in the cloud. Equipped with the best practices of ITIL, NetHelpDesk is now the help desk software of choice for hundreds of companies and organizations upon in over 40 countries, providing them a help desk platform, not only for IT teams but for use across multiple departments.
Show MoreOverview of NetHelpDesk Benefits
NetHelpDesk is a powerful help desk solution that caters to the varying needs and support requirements of many enterprises and organizations across a range of industries. NetHelpDesk combines ticket management capabilities with a fully functional CRM suite. What you get is a unified support system that integrates multiple business applications, enabling companies to implement it multiple departments. With NetHelpDesk, you have a solution that turns your complicated support environment into a well-oiled, productive, and efficient system.
NetHelpDesk addresses common support issues many companies and organizations are faced with. The system speeds up your response time to all your customer queries, routing customer communications (emails, calls, texts, and social media) to the right departments and agents while keeping all the information intact. Regardless of your company type or the industry where your enterprise operates, NetHelpDesk ensures that support requests are handled effectively and productively by the most qualified individuals and responses are delivered timely to customers via the communication channels they prefer.
With NetHelpDesk, support team leaders can easily prioritize and delegate tasks automatically to their agents. This enables agents to work on support requests and deliver appropriate and timely support to their customers, greatly contributing to the latter’s positive experience and satisfaction.
Show MoreOverview of NetHelpDesk Features
- ITSM Service Desk
- MSPS
- Education Sector-Ready
- Print Management
- Multiple Channels
- Multiple Departments
- Multiple Applications
- Service Catalogue
- Self Service Password Reset Tool
- Live Chat
NetHelpDesk Position In Our Categories
Because businesses have unique business-related wants, it is only logical they steer clear of preferring an all-encompassing, ”best” solution. Just the same, it would be hard to try to pinpoint such a software solution even among well-known software systems. The rational thing to do can be to write down the varied vital factors which entail examination like important features, packages, technical skill aptitude of staff members, organizational size, etc. Thereafter, you must conduct the product research thoroughly. Go over some of these NetHelpDesk reviews and check out the other software solutions in your shortlist in detail. Such detailed product investigation ascertains you keep away from unsuitable software solutions and pay for the system which provides all the function your business requires to realize efficiency.
Position of NetHelpDesk in our main categories:
TOP
100
NetHelpDesk is one of the top 100 Help Desk Software products
If you are considering NetHelpDesk it could also be beneficial to analyze other subcategories of Help Desk Software listed in our database of SaaS software reviews.
Each company has different needs and requires an application that can be personalized for their size, type of employees and clients, and the particular industry they are in. For these reasons, no system can provide perfect features out-of-the-box. When you search a software system, first be sure what you need it for. Read some NetHelpDesk Help Desk Software reviews and ask yourself do you need basic tools or do you require sophisticated tools? Are there any industry-specific functionalities that you are seeking? Obtain the answers to these queries to assist your search. There are lots of aspects that you need to reflect on and these include your finances, particular business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally select the app that presents all that you want to improve your organization competence and productivity.
How Much Does NetHelpDesk Cost?
NetHelpDesk Pricing Plans:
Free Trial
Monthly
£44/agent/month
Cloud
£57/agent/month
Outright
£3,055
What are NetHelpDesk pricing details?
NetHelpDesk Pricing Plans:
Free Trial
Monthly
£44/agent/month
Cloud
£57/agent/month
Outright
£3,055
NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.
- Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
- Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
- Outright – £3,055 (Exclusive of annual 25% maintenance charge)
User Satisfaction
Positive Social Media Mentions
15
Negative Social Media Mentions
0
We know that when you choose to get a Help Desk Software it’s vital not only to find out how professionals score it in their reviews, but also to find out if the actual people and enterprises that bought this software are genuinely content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and NetHelpDesk reviews across a wide array of social media sites. The information is then displayed in an easy to understand format showing how many users had positive and negative experience with NetHelpDesk. With that information at your disposal you should be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- One-time payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for NetHelpDesk?
No information available.
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