OXON Review
What is OXON?
OXON is a cloud-based contact center management solution designed to centralize all communications and provide instant guidance and support to customers all throughout their journey. Users get enterprise-grade communications capabilities that they can manage from a single, unified platform, enabling businesses to fully maximize their workforce management and provide customers with the best experience. These capabilities include web chat, email, voice calls, SMS and social media communications.
With all communications channels integrated and managed in one place, OXON enables companies and organizations to remain consistent in all their communications and deliver an exceptional omnichannel experience to their customers. OXON has been the choice for many companies and organizations in various industries, such as Healthcare, Finance, and eCommerce to mention a few.
Show MoreOverview of OXON Benefits
OXON simplifies the way businesses and organizations manage their communication channels and enable them to provide consistent, exceptional service and experience to their customers. By centralizing and connecting all communication channels and putting all customer communication and interaction history in a unified location, your employees are more than empowered to perform their functions, engaging customers in the channels they prefer while being able to pull up specific information to give customers the excellent and enjoyable experience.
Aside from encouraging employees to become more engaged with their customer in any communication platform, OXON also provides management a reliable solution to manage and fully optimize their workforce. OXON lets you track employee time and activity down to the smallest detail. Team leaders can view who is working on what via their live dashboards. When someone goes out for a smoke or a cup of coffee, you will know. OXON converts all activities into visible data along with other success and failure metrics in your company charts.
Scheduling your agents is a breeze, thanks to OXON’s automated scheduling capabilities. OXON takes in all incoming communications, whether by phone, chat, or social media and automatically routes these communications to available agents, giving you the most of their working hours. The system automatically logs agents who are gone for too long and requiring them to log back in once they return. This feature improves the accuracy of reporting, ensuring that your agents are always at the ready to take in calls and chat requests from your customers.
Show MoreOverview of OXON Features
- Inbound calls for customer service and support
- Outbound calls for sales, marketing, and data collection
- Productivity tools
- Workforce management and optimization
- Quality and customer experience management
- B2B sales platform
- Security and Compliance
- Web chat
- Social media communications (Facebook and Twitter)
What Problems Will OXON Solve?
1: Various company’s departments utilize different systems for customer support, marketing, and telemarketing sales – Oxon connects all departments via a single system for better and efficient management.
2: Different systems are used for communicating via Phone, Facebook, Emails or Web-Chat. Oxon centralizes all communication channels, putting them all in one place and lets manage your customers more effectively and know all the information about customer communication from different channels.
3: Oxon supports customer tracking, gather insights from customer behavior, and deliver highly targeted emails or SMS messages based on highly actionable insights for maximum engagement.
OXON Position In Our Categories
Knowing that businesses have their own business requirements, it is prudent that they abstain from seeking an all-in-one, ideal business application. Having said that, it is troublesome to find such an app even among recognizable software systems. The logical step to do would be to write down the different chief aspects which merit investigation including crucial features, plans, technical skill ability of staff members, business size, etc. Next, you must double down on your research systematically. Read some of these OXON evaluations and explore each of the software products in your list in detail. Such all-encompassing product research ascertain you keep away from poorly fit applications and choose the system which offers all the features your company requires.
Position of OXON in our main categories:
TOP
500
OXON is one of the top 500 CRM Software products
Since each enterprise has specific business requirements, it is advisable for them to desist from seeking a one-size-fits-all perfect software system. Needless to say, it would be futile to try to find such a platform even among market-leading software solutions. The smart thing to do would be to catalog the various essential aspects that need consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some OXON CRM Software reviews and investigate each of the other systems in your shortlist in detail. Such exhaustive research can ensure you weed out ill-fitting platforms and select the app that presents all the aspects you need for business success.
How Much Does OXON Cost?
OXON Pricing Plans:
Free Trial
Business
€39/user/month
Enterprise
€69/user/month
What are OXON pricing details?
OXON Pricing Plans:
Free Trial
Business
€39/user/month
Enterprise
€69/user/month
OXON offers 2 enterprise pricing plans for users to choose from. Give the details a look, and select your plan:
Business – €39/user/month
- Inbound Campaigns
- Centralized Database
- Enhanced Caller ID
- IVR – interactive voice recognition
- Free Call Recording
- Skill-based & Data-driven Routing Using Full Context
- Virtual Hold & Prioritized Call-Backs
- Individual and Group Voicemail
- Advanced call control features
- Single Customer View Console
- Case Management & Agent Collaboration
- Multi-Option Transferring
- Reporting, Analytics, and Business Intelligence
- Multichannel ACD for Voice, Email, Chat, & Social
- Email ticketing / Auto-acknowledgement templates
- Automatic email and SMS template sending after the call
- Proactive Notifications
Enterprise – €69/user/month
- All Business features
- Voice of the Customer
- Net Promoter Score
- Predictive Dialer
- Proactive survey management tool for telemarketing surveys
- Mass email and mass SMS sending
- CRM for B2B clients
- Make calls and send emails from the system.
- Tasks creation and monitoring
- Client history including all communication channels in one place
- Priority based chat queue
- Customer interaction history. View what your customer did in the past.
- Setting a position of chat widget
- Customizable greetings
User Satisfaction
Positive Social Media Mentions
101
Negative Social Media Mentions
3
We are aware that when you make a decision to get a CRM Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to find out if the real clients and companies that purchased this software are indeed content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and OXON reviews across a vast array of social media sites. The information is then featured in a simple to understand way revealing how many customers had positive and negative experience with OXON. With that information available you should be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for OXON?
OXON integrates with the following business systems and applications:
- Salesforce
- Zendesk
- Genesys
- Avaya
- Microsoft Dynamics
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