OXON Review
What is OXON?
OXON is a cloud-based contact center management solution designed to centralize all communications and provide instant guidance and support to customers all throughout their journey. Users get enterprise-grade communications capabilities that they can manage from a single, unified platform, enabling businesses to fully maximize their workforce management and provide customers with the best experience. These capabilities include web chat, email, voice calls, SMS and social media communications.
With all communications channels integrated and managed in one place, OXON enables companies and organizations to remain consistent in all their communications and deliver an exceptional omnichannel experience to their customers. OXON has been the choice for many companies and organizations in various industries, such as Healthcare, Finance, and eCommerce to mention a few.
Show MoreOverview of OXON Benefits
OXON simplifies the way businesses and organizations manage their communication channels and enable them to provide consistent, exceptional service and experience to their customers. By centralizing and connecting all communication channels and putting all customer communication and interaction history in a unified location, your employees are more than empowered to perform their functions, engaging customers in the channels they prefer while being able to pull up specific information to give customers the excellent and enjoyable experience.
Aside from encouraging employees to become more engaged with their customer in any communication platform, OXON also provides management a reliable solution to manage and fully optimize their workforce. OXON lets you track employee time and activity down to the smallest detail. Team leaders can view who is working on what via their live dashboards. When someone goes out for a smoke or a cup of coffee, you will know. OXON converts all activities into visible data along with other success and failure metrics in your company charts.
Scheduling your agents is a breeze, thanks to OXON’s automated scheduling capabilities. OXON takes in all incoming communications, whether by phone, chat, or social media and automatically routes these communications to available agents, giving you the most of their working hours. The system automatically logs agents who are gone for too long and requiring them to log back in once they return. This feature improves the accuracy of reporting, ensuring that your agents are always at the ready to take in calls and chat requests from your customers.
Show MoreOverview of OXON Features
- Inbound calls for customer service and support
- Outbound calls for sales, marketing, and data collection
- Productivity tools
- Workforce management and optimization
- Quality and customer experience management
- B2B sales platform
- Security and Compliance
- Web chat
- Social media communications (Facebook and Twitter)
What Problems Will OXON Solve?
1: Various company’s departments utilize different systems for customer support, marketing, and telemarketing sales – Oxon connects all departments via a single system for better and efficient management.
2: Different systems are used for communicating via Phone, Facebook, Emails or Web-Chat. Oxon centralizes all communication channels, putting them all in one place and lets manage your customers more effectively and know all the information about customer communication from different channels.
3: Oxon supports customer tracking, gather insights from customer behavior, and deliver highly targeted emails or SMS messages based on highly actionable insights for maximum engagement.
OXON Position In Our Categories
Because companies have distinct business wants, it is practical they abstain from buying a one-size-fits-all, “perfect” software product. Still, it would be difficult to pinpoint such an app even among popular software systems. The reasonable step to do can be to shortlist the varied significant factors which need analysis such as essential features, plans, skill ability of the users, company size, etc. Then, you should perform your research comprehensively. Go over these OXON reviews and check out each of the solutions in your shortlist more closely. Such detailed product research can make sure you weed out unsuitable software solutions and choose the system that meets all the function your business requires in sustaining growth.
Position of OXON in our main categories:
TOP
500
OXON is one of the top 500 CRM Software products
Since each enterprise has particular business needs, it is sensible for them to abstain from searching for a one-size-fits-all perfect software solution. Needless to say, it would be pointless to try to find such a system even among market-leading software applications. The smart thing to do would be to catalog the various vital aspects that require consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some OXON CRM Software reviews and check out each of the other solutions in your shortlist in detail. Such in-depth research can make certain you weed out ill-fitting platforms and zero in on the app that provides all the features you need for business success.
How Much Does OXON Cost?
OXON Pricing Plans:
Free Trial
Business
€39/user/month
Enterprise
€69/user/month
What are OXON pricing details?
OXON Pricing Plans:
Free Trial
Business
€39/user/month
Enterprise
€69/user/month
OXON offers 2 enterprise pricing plans for users to choose from. Give the details a look, and select your plan:
Business – €39/user/month
- Inbound Campaigns
- Centralized Database
- Enhanced Caller ID
- IVR – interactive voice recognition
- Free Call Recording
- Skill-based & Data-driven Routing Using Full Context
- Virtual Hold & Prioritized Call-Backs
- Individual and Group Voicemail
- Advanced call control features
- Single Customer View Console
- Case Management & Agent Collaboration
- Multi-Option Transferring
- Reporting, Analytics, and Business Intelligence
- Multichannel ACD for Voice, Email, Chat, & Social
- Email ticketing / Auto-acknowledgement templates
- Automatic email and SMS template sending after the call
- Proactive Notifications
Enterprise – €69/user/month
- All Business features
- Voice of the Customer
- Net Promoter Score
- Predictive Dialer
- Proactive survey management tool for telemarketing surveys
- Mass email and mass SMS sending
- CRM for B2B clients
- Make calls and send emails from the system.
- Tasks creation and monitoring
- Client history including all communication channels in one place
- Priority based chat queue
- Customer interaction history. View what your customer did in the past.
- Setting a position of chat widget
- Customizable greetings
User Satisfaction
Positive Social Media Mentions
101
Negative Social Media Mentions
3
We realize that when you decide to buy a CRM Software it’s important not only to see how professionals evaluate it in their reviews, but also to find out whether the real users and companies that use these solutions are genuinely content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and OXON reviews across a wide array of social media sites. The data is then featured in an easy to understand format revealing how many users had positive and negative experience with OXON. With that information at your disposal you should be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for OXON?
OXON integrates with the following business systems and applications:
- Salesforce
- Zendesk
- Genesys
- Avaya
- Microsoft Dynamics
OXON
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular OXON Alternatives
Top Competitors To OXON By Price
Product name:
Price:
Trending CRM Software Reviews
OXON Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?