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Pindrop Review

Pindrop
Our score: 7.6 User satisfaction: 94%

What is Pindrop?

Pindrop is a multifactor antifraud and call center authentication platform designed to institute security, trust, and identity on voice interactions. The software utilizes proprietary technologies to analyze every aspect of your calls including metadata, voice, and audio. It provides essential features such as Pindrop network, Voice printing, and phone printing. The program addresses the critical business requirements including; coverage, low friction, speed, multifactor, and accuracy to stop all potential attacks.

Pindrop helps your call center to deliver direct, fast, and highly operative customer experiences by distinguishing between fraudsters and legitimate customers. This is an ideal software for finance & banking, healthcare, insurance, retail, telco, government, and travel industries. Pindrop safeguards your brand reputation, lowers fraud costs, and reduces the operating costs.

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Overview of Pindrop Benefits

At the heart of Pindrop’s operative success is a robust set of features. One of its notable functionality is the patented Phoneprinting technology. This feature is the backbone to the platforms authentication and anti-fraud solutions. It helps call centers to analyze at least 1300 call audio aspects to detect malicious behaviors and identify legitimate callers. The functionality makes it easy to establish high definition fraud profile and reveal device type and true geolocation. It performs beyond the legacy security clarifications to provide a universal coverage irrespective of the call attempts and device type.

Another notable feature is the Pindrop voiceprinting. This feature utilizes unique biometric technology to generate the features of the caller’s voice. It analyzes the speech to create a profile of fraudster voice making it easier to recognize them on future calls. Besides, the voiceprinting feature minimizes the sensitivity to the background noise for easier identification of fraudsters who hide behind the loud noise.

Moreover, the software provides a well-crafted Pindrop network which delivers profound intelligence for each call. The feature analyzes all calls encountered on the platform to deliver insightful front end historical, behavioral, and metadata call intelligence. Besides, it provides prompt preliminary call assessment based on consortium intelligence from more than 440 million calls annually.  This makes it easy to separate the legitimate activity from the fraudulent ones.

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Overview of Pindrop Features

  • PhonePrinting
  • Voice Biometrics
  • PinDrop Network
  • Prompt preliminary call assessment
  • Multifactor antifraud solution

Pindrop Position In Our Categories

Because companies have their own business demands, it is sensible they steer clear of paying for an all-in-one, ideal business program. Needless to say, it would be almost impossible to stumble on such a software solution even among branded software products. The reasonable step to do is to narrow down the several major aspects which demand scrutiny such as major features, packages, skill competence of staff members, company size, etc. Thereafter, you should do your research systematically. Browse over these Pindrop evaluations and look over the other solutions in your list more closely. Such detailed product investigation ensure you take out mismatched applications and pay for the system which has all the features your company requires.

Position of Pindrop in our main categories:

TOP 200

Pindrop is one of the top 200 Customer Support Software products

It is essential to realize that virtually no service in the Call Center Software category is going to be an ideal solution able to fulfill all the goals of all company types, sizes and industries. It may be a good idea to read a few Pindrop Call Center Software reviews first as some services can dominate exclusively in a very small group of applications or be prepared with a very specific industry in mind. Others can work with a goal of being simple and intuitive and as a result lack complicated functionalities needed by more experienced users. You can also come across solutions that focus on a broad group of users and provide a rich feature toolbox, however this in most cases comes at a more expensive price of such a solution. Make sure you're aware of your requirements so that you buy a solution that has exactly the elements you look for.

How Much Does Pindrop Cost?

Pindrop Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Pindrop pricing details?

Pindrop Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pindrop’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 154
Negative Social Media Mentions 6

We know that when you choose to get a Call Center Software it’s crucial not only to see how professionals evaluate it in their reviews, but also to find out if the actual users and enterprises that bought this software are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Pindrop reviews across a vast range of social media sites. The information is then featured in a simple to digest way indicating how many customers had positive and negative experience with Pindrop. With that information available you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Pindrop?

No information available.

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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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