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Predictive Dialer Review
What is Predictive Dialer?
Predictive Dialer is a smart outbound dialer tool that utilizes powerful intelligence to determine when is the opportune time to make contact and engage a potential customer. With its intelligence feature, Predictive Dialer by CallCenterHosting can help increase the success rate of any outbound sales or marketing firm or organization.
Agents don’t have to manually dial the numbers. They don’t even have to filter the numbers and waste time trying to connect with disconnected numbers, busy phone lines, or voicemails. Predictive Dialer does all the filtering and connecting. Once it connects to a potential client at the right time, the call is automatically routed to the next available agent.
With Predictive Dialer, sales and marketing firms, organizations, and outbound call centers don’t have to waste time, money, and resources on planning and executing outbound contact strategies. Every outbound call boosts their probability of success.
Show MoreOverview of Predictive Dialer Benefits
User-Friendly Interface
Most predictive dialer solutions come with an interface that requires training and getting-used-to. Predictive Dialer, on the other hand, is intuitive and offers outbound agents a seamless and smooth operation without any glitch.
Customize Based On Time Zone Requirements
You can set and configure the time zones of the Predictive Dialer to suit your specific requirements. You can be located in New York and call clients based in San Francisco without any time issue or concern.
Filtering Inactive Numbers
When you work in an outbound call center, you know that filtering phone numbers is a tedious and time-intensive task. Predictive Dialer saves you from all the trouble of filtering phone numbers and identifying which ones are functional. This means your agents don’t have to deal with busy phone numbers, disconnected calls, and voicemails. Having high-quality leads can help drive sales.
Agent Availability Utilization
Predictive Dialer automatically routes the call to the next available agent once it connects. This means your pool of agents are always engaged and efficiently utilized. All calls are made based on a proprietary algorithm that determines when is the best time to call a particular lead. That means agents don’t have to spend time dialing and hoping somebody from the other end answers.
Show MoreOverview of Predictive Dialer Features
- Predictive Dialing
- Predicts Based on Call Metrics and Data
- Predicts Numbers to Dial
- Predicts When to Dial
- Skips Answering Machines
- Automatically Detects Voicemails
- Avoids Dead Numbers
- Transfers Live Calls to Agents Anywhere
- Increased Time Talk
- Keeps Agents on the Phone
- Keeps All Agents Connected
- Reach More Customers or Leads
- Transfers Live Calls to Agents Anywhere
- Skill-Based Call Routing
- One Virtual Contact System
- Call Monitoring
- Call Recordings
- Real-Time Call Metrics
- Manage Call Dispositions
- Track AHT
- Track Call Volume
What Problems Will Predictive Dialer Solve?
Problem #1: Multiple Campaigns
Most of the companies need to run multiple campaigns to outreach customers with different strategies. Predictive dialer from CallCenterHosting is equally compatible with running different campaigns at the same time. The user can upload different lists of leads and customize the specifics behind different campaigns.
Feature Used: Campaign Management
Problem #2: Extensive Reporting
For every call center manager, it is necessary to track the analytics behind every call. Once it is monitored properly, the manager can take some informed decisions to make the outbound campaign successful. Most of the companies miss out on various opportunities of making fruitful customer connections because they don’t use the analytics coming from the call analytics and other customer data. Predictive dialer makes sure that every crucial data should be used with result-oriented insights.
Feature Used: Call Detailed Record (CDR)
Problem #3: Agent Reports
It remains a challenge for most of the companies to make the agents utmost productive and use their availability to the fullest. However, it can not be done until the reports are verified well to get some purposeful insights from it. The predictive dialer from CallCenterHosting provides detailed reports about the individual agent performance and the overall call center productivity.
Feature Used: Real-time Reports
Problem #4: Call Distribution
Predictive dialers come with skill-based routing that ensures once the call is connected, it is routed to the agent who has the corresponding skills and knowledge to address the customer issue. Most of the companies suffer when the customers end up fumbling with an agent who doesn’t have the knowledge to resolve the customer issue. Predictive dialer from CallCenterHosting makes sure that the customers should be connected with the right agents with the right answers.
Feature Used: Skill-Based Routing
Awards & Quality Certificates
Predictive Dialer Position In Our Categories
Keeping in mind companies have special business-related wants, it is only wise that they steer clear of paying for a one-size-fits-all, “perfect” business program. Just the same, it would be futile to try to chance on such an app even among sought-after software systems. The practical thing to do would be to narrow down the different important functions that demand consideration including key features, pricing, technical skill aptitude of staff, company size, etc. The second step is, you should perform the product research systematically. Browse over some of these Predictive Dialer reviews and check out the other solutions in your shortlist in detail. Such detailed product research can make sure you weed out unfit software products and subscribe to the one that includes all the function your business requires to achieve growth.
Position of Predictive Dialer in our main categories:
TOP
200
Predictive Dialer is one of the top 200 Customer Support Software products
Every business is different, and may call for a particular type of Call Center Software solution that will be designed for their business size, type of customers and staff and even particular niche they cater to. We advise you don't count on finding an ideal software that will work for each company regardless of their history is. It may be a good idea to read a few Predictive Dialer Call Center Software reviews first and even then you should pay attention to what the software is supposed to do for your company and your employees. Do you require an easy and intuitive app with just basic functions? Will you really use the advanced tools required by experts and big enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a trustworthy solution that will match your budget.
How Much Does Predictive Dialer Cost?
Predictive Dialer Pricing Plans:
Free Trial
Startup
$13.99/user/month
Medium
$9.99/user/month
Business
$7.49/user/month
Custom
Contact Vendor
What are Predictive Dialer pricing details?
Predictive Dialer Pricing Plans:
Free Trial
Startup
$13.99/user/month
Medium
$9.99/user/month
Business
$7.49/user/month
Custom
Contact Vendor
CallCenterHosting Predictive Dialer offers the following basic and enterprise pricing packages:
Startup – $13.99/user/month
- 5 Users Minimum
- Agent Performance Evaluation and Reporting
- Call Analytics
- Automatic Call Distribution
- Real-Time Reporting
- 99.99 % Uptime
- Monitor | Whisper | Barge
Medium – $9.99/user/month
- All features
- 10 Users Minimum
Business – $7.49/user/month
- 20 Users Minimum
- All features
Custom – Custome Enterprise Pricing
User Satisfaction
Positive Social Media Mentions
73
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Call Center Software it’s important not only to find out how professionals rank it in their reviews, but also to find out whether the actual users and enterprises that bought these solutions are genuinely content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Predictive Dialer reviews across a broad array of social media sites. The data is then featured in an easy to digest form revealing how many customers had positive and negative experience with Predictive Dialer. With that information available you should be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Predictive Dialer?
CallCenterHosting Predictive Dialer integrates with the following business systems and applications:
- Salesforce
- Microsoft Office
- Zendesk
- Google Apps
- QuickBooks
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