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Predictive Dialer Review
What is Predictive Dialer?
Predictive Dialer is a smart outbound dialer tool that utilizes powerful intelligence to determine when is the opportune time to make contact and engage a potential customer. With its intelligence feature, Predictive Dialer by CallCenterHosting can help increase the success rate of any outbound sales or marketing firm or organization.
Agents don’t have to manually dial the numbers. They don’t even have to filter the numbers and waste time trying to connect with disconnected numbers, busy phone lines, or voicemails. Predictive Dialer does all the filtering and connecting. Once it connects to a potential client at the right time, the call is automatically routed to the next available agent.
With Predictive Dialer, sales and marketing firms, organizations, and outbound call centers don’t have to waste time, money, and resources on planning and executing outbound contact strategies. Every outbound call boosts their probability of success.
Show MoreOverview of Predictive Dialer Benefits
User-Friendly Interface
Most predictive dialer solutions come with an interface that requires training and getting-used-to. Predictive Dialer, on the other hand, is intuitive and offers outbound agents a seamless and smooth operation without any glitch.
Customize Based On Time Zone Requirements
You can set and configure the time zones of the Predictive Dialer to suit your specific requirements. You can be located in New York and call clients based in San Francisco without any time issue or concern.
Filtering Inactive Numbers
When you work in an outbound call center, you know that filtering phone numbers is a tedious and time-intensive task. Predictive Dialer saves you from all the trouble of filtering phone numbers and identifying which ones are functional. This means your agents don’t have to deal with busy phone numbers, disconnected calls, and voicemails. Having high-quality leads can help drive sales.
Agent Availability Utilization
Predictive Dialer automatically routes the call to the next available agent once it connects. This means your pool of agents are always engaged and efficiently utilized. All calls are made based on a proprietary algorithm that determines when is the best time to call a particular lead. That means agents don’t have to spend time dialing and hoping somebody from the other end answers.
Show MoreOverview of Predictive Dialer Features
- Predictive Dialing
- Predicts Based on Call Metrics and Data
- Predicts Numbers to Dial
- Predicts When to Dial
- Skips Answering Machines
- Automatically Detects Voicemails
- Avoids Dead Numbers
- Transfers Live Calls to Agents Anywhere
- Increased Time Talk
- Keeps Agents on the Phone
- Keeps All Agents Connected
- Reach More Customers or Leads
- Transfers Live Calls to Agents Anywhere
- Skill-Based Call Routing
- One Virtual Contact System
- Call Monitoring
- Call Recordings
- Real-Time Call Metrics
- Manage Call Dispositions
- Track AHT
- Track Call Volume
What Problems Will Predictive Dialer Solve?
Problem #1: Multiple Campaigns
Most of the companies need to run multiple campaigns to outreach customers with different strategies. Predictive dialer from CallCenterHosting is equally compatible with running different campaigns at the same time. The user can upload different lists of leads and customize the specifics behind different campaigns.
Feature Used: Campaign Management
Problem #2: Extensive Reporting
For every call center manager, it is necessary to track the analytics behind every call. Once it is monitored properly, the manager can take some informed decisions to make the outbound campaign successful. Most of the companies miss out on various opportunities of making fruitful customer connections because they don’t use the analytics coming from the call analytics and other customer data. Predictive dialer makes sure that every crucial data should be used with result-oriented insights.
Feature Used: Call Detailed Record (CDR)
Problem #3: Agent Reports
It remains a challenge for most of the companies to make the agents utmost productive and use their availability to the fullest. However, it can not be done until the reports are verified well to get some purposeful insights from it. The predictive dialer from CallCenterHosting provides detailed reports about the individual agent performance and the overall call center productivity.
Feature Used: Real-time Reports
Problem #4: Call Distribution
Predictive dialers come with skill-based routing that ensures once the call is connected, it is routed to the agent who has the corresponding skills and knowledge to address the customer issue. Most of the companies suffer when the customers end up fumbling with an agent who doesn’t have the knowledge to resolve the customer issue. Predictive dialer from CallCenterHosting makes sure that the customers should be connected with the right agents with the right answers.
Feature Used: Skill-Based Routing
Awards & Quality Certificates
Predictive Dialer Position In Our Categories
Knowing that companies have particular business requirements, it is only wise that they avoid purchasing a one-size-fits-all, “perfect” software solution. Needless to say, it would be difficult to try to chance on such an app even among widely used software systems. The practical step to do can be to narrow down the various chief functions that need investigation like major features, plans, technical skill aptitude of the employees, organizational size, etc. After which, you should double down on your research fully. Read these Predictive Dialer evaluations and explore the other software options in your list more closely. Such detailed research guarantee you avoid unsuitable software solutions and pay for the system that meets all the tools your business requires.
Position of Predictive Dialer in our main categories:
TOP
200
Predictive Dialer is one of the top 200 Customer Support Software products
Companies have unique needs and requirements and no software solution can be perfect in such a scenario. It is useless to try to find an ideal off-the-shelf software app that meets all your business wants. The wise thing to do would be to modify the solution for your special wants, worker skill levels, budget, and other factors. For these reasons, do not rush and subscribe to well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your particular wants. Do your homework, look into each short-listed system in detail, read a few Predictive Dialer Call Center Software reviews, contact the seller for clarifications, and finally choose the application that provides what you need.
How Much Does Predictive Dialer Cost?
Predictive Dialer Pricing Plans:
Free Trial
Startup
$13.99/user/month
Medium
$9.99/user/month
Business
$7.49/user/month
Custom
Contact Vendor
What are Predictive Dialer pricing details?
Predictive Dialer Pricing Plans:
Free Trial
Startup
$13.99/user/month
Medium
$9.99/user/month
Business
$7.49/user/month
Custom
Contact Vendor
CallCenterHosting Predictive Dialer offers the following basic and enterprise pricing packages:
Startup – $13.99/user/month
- 5 Users Minimum
- Agent Performance Evaluation and Reporting
- Call Analytics
- Automatic Call Distribution
- Real-Time Reporting
- 99.99 % Uptime
- Monitor | Whisper | Barge
Medium – $9.99/user/month
- All features
- 10 Users Minimum
Business – $7.49/user/month
- 20 Users Minimum
- All features
Custom – Custome Enterprise Pricing
User Satisfaction
Positive Social Media Mentions
73
Negative Social Media Mentions
0
We realize that when you make a decision to buy a Call Center Software it’s vital not only to learn how experts rank it in their reviews, but also to discover whether the real users and businesses that purchased it are actually content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Predictive Dialer reviews across a wide array of social media sites. The information is then presented in an easy to digest way revealing how many customers had positive and negative experience with Predictive Dialer. With that information at your disposal you should be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Predictive Dialer?
CallCenterHosting Predictive Dialer integrates with the following business systems and applications:
- Salesforce
- Microsoft Office
- Zendesk
- Google Apps
- QuickBooks
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