ProProfs Knowledge Base Review

PROS: The seamless real-time collaboration through internal comments made content creation more efficient and enjoyable, fostering team engagement and collective refinement.

CONS: I wish they offered an on-premise version.

PROS: ProProfs Knowledge Base has enabled us to create powerful product and process documentation. It has an MS Word-like editor, which makes it easy to create training documents and user manuals.

CONS: The mobile version lags in performance as compared to the desktop version, which is much more functional.

PROS: The tool’s reporting capabilities are great. They help us track which articles are being read the most. Moreover, the advanced formatting options help us create engaging documentation for our tools and processes.

CONS: We faced some technical issues with the software. However, their customer support team was quick to help us.

PROS: ProProfs Knowledge Base offers some amazing templates. We didn’t have to create anything from scratch as we had expected. With the templates, our work became so much easier. All our team had to do was do the research and focus fully on the content creation part.

CONS: I believe there is nothing very significant to highlight here. But yes, I feel the tool has room for improvement and a better version would be great to have.

PROS: For me, personally, it is the customization options the tool offers. Unlike other software that offer very basic features for customization, ProProfs has a full stack of amazing options that let you change various aspects of the document or manual, right from the content colors and fonts to structure, alignment, and much more.

CONS: I didn’t come across any major problem till now.

PROS: ProProfs Knowledge Base is like a complete package with a stellar set of features at a cost both large and small businesses can easily afford.

CONS: Trial period limit can be extended to at least 30 or 40 days. It would be really helpful for those who need more time understanding the tool.

PROS: Besides helping us with creating a self-service knowledge base for our customers, the tool was of immense help when it came to understanding customer behavior. Its robust reporting mechanism gives detailed insights into what our customers are searching for and not getting answers to the articles they find helpful and the ones they find irrelevant.

CONS: It’s been just six months since we started using the product, so no specific issues as of now.

PROS: We have a remote team, so we wanted a tool that could help our diverse team members connect and collaborate. ProProfs Knowledge Base has all the required features that helped us manage our remote teams better.

CONS: It’s been a year since we have been using ProProfs Knowledge Base, and thankfully, not a day has passed when we felt we made the wrong decision. So, there are no major problems we faced with the tool.

PROS: ProProfs Knowledge Base comprises features that are apt for building product manuals for customers. The best part about the tool is its robust reporting system. Identifying what customers are searching for, the articles they like and the ones they don’t, keywords that are giving the right results, and much more, is possible with the tool’s insightful reports.

CONS: We experienced a few technical glitches while working with the tool. Some of them were easy to fix, while for others, we had to reach out to the customer support team for help.

PROS: ProProfs Knowledge Base software provides an extensive range of features. When we started using the tool, we were surprised to find that there is a feature for everything - styling and structuring the content, adding feedback forms to the document, search function, tracking previous changes, and much more. This bunch of unique features enabled us to build an impressive customer support platform for our support staff.

CONS: Since it’s been only 6 months we started using this tool, we didn’t come across any major issues.

PROS: We are happy to have added ProProfs Knowledge Base to our system. It’s an amazing product with some of the best features we have used so far. Talk about designing, publishing, writing, or role management - there is nothing that this tool doesn’t provide.

CONS: Some trending features are missing but after the update all is going well as of now. So no complaints.

PROS: Creating a knowledge base is extremely easy with this software. It has got robust features, strong functionality and offers some smart integrations. The insightful reports it provides help in identifying successful and failed searches, popular and poorly-rated articles, failed keywords, etc. This information is crucial for making suitable improvements in the knowledge base.

CONS: We experienced some technical glitches initially because of which it was difficult to use the software.

PROS: Creating a knowledge base is extremely easy with this software. It has got robust features, strong functionality and offers some smart integrations. The insightful reports it provides help in identifying successful and failed searches, popular and poorly-rated articles, failed keywords, etc. This information is crucial for making suitable improvements in the knowledge base.

CONS: We experienced some technical glitches initially because of which it was difficult to use the software.

PROS: This product is easy to use and provides full customization service to change the look of the knowledge base per your product's design.

CONS: I've been using this solution for a couple of months and haven't faced any challenge other than having to learn how to use a new tool.

PROS: The software comes with smart features, settings, and integrations that make the overall experience of using it really good. We created a customer support knowledge base with this software, which is more like a self-help platform where customers can solve any queries they have regarding our products, on their own.

CONS: Some of the features are complex to understand. It took us quite some time to get a grip on them and use them to our advantage.

PROS: The tool helped me cut down the support tickets significantly. My customers feel empowered as they are able to resolve queries on their own, without reaching out to my support staff. My customer support teams don’t have to answer the same questions again and again, which increases their productivity and helps them concentrate on more serious customer concerns.

CONS: Technical issues were there in the beginning, but after some time, the product started working smoothly.

PROS: My workforce is spread across the globe and collaboration was a task. Hence, I decided to create a common platform where they can find and share knowledge and work collaboratively. ProProfs Knowledge Base software helped me create an internal repository of information and the response from my employees has been positive till now.

CONS: The product has worked well for my requirements, however, I am still unclear about certain features.

PROS: My clients always complained that my customer support team are not really proficient in their approach towards resolving a query. Then, I decided to go for ProProfs knowledge management software. I am very happy that I chose this tool because it helped me lower the customer tickets significantly. I have referred ProProfs to many of my peers who are eyeing to improve the productivity of their client support team.

CONS: The tool has been successful in meeting all the expectations. I want to know if this can be integrated with customised in-house tools?

I started using ProProfs Knowledgebase after there were many complaints of my customer support being slow. I used this tool to create an FAQ website, so that customers could help themselves in finding answers to their questions. I was able to put it live within few days and my customers were amazed! Thank you ProProfs!

A tool for team projects. I wanted to create a wiki for my internal team, however, I was not looking for anything open source as I don’t have an IT team. So, once I started using ProProfs Knowledgebase, I realized the ease of this product. I was able to create the wiki in an hour and my team were on it within the next hour. It is perfect for those who don’t like their time to be wasted.