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Cugic Live Chat Review

Cugic Live Chat
Our score: 8.0 User satisfaction: 91%

What is Cugic Live Chat?

Cugic is a live chat system that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers. This live chat tool focuses on enabling company chat agents to speak to their customers in a very personalized manner, thus securing prospective leads and realizing simple queries into actual sales.

With Cugic Live Chat software, your agents are able to connect and engage your visitors and returning customers with lively and interactive conversations. On top of that, chat displays feature a photo of the agent to greatly improve the engagement process. Cugic encourages users to collaborate to make their software better and develop more ways to convert traffic into actual customers.

Overview of Cugic Live Chat Benefits

Cugic Live Chat is a perfect chat solution for businesses that are looking for more than just a way to communicate with their visitors in real time. The platform makes it easy for companies to engage their visitors and customers on any channel – on the company website, within their apps or through email. More than just a communications software, Cugic also combines customer service, marketing, and sales components into a unified platform.

The software comes with targeted live chat capability that enables agents to know their customers more, thus allowing them to communicate in a more personalized way. This results in improving traffic conversion rates and more sales. With Cugic Live Chat, you can follow your leads and discover what drives their purchasing decisions. Lead tracking helps your chat agents deliver positive visitor experiences and push their sales productivity off the charts.

You can configure the rules to automatically activate triggers for specific responses or deliver a notification when users are not performing your desired actions successfully on your website or app. When and if you have to, you can set up your inbox to receive all traffic and customer queries, allowing you to pick up on your customers’ requests and questions and convert these requests into sales opportunities.

Overview of Cugic Live Chat Features

  • Live Chat
  • Reporting
  • Integrations
  • Call Support
  • CUGIC Support
  • 39 Languages Available
  • Responsive Dashboards
  • Encryption of all communications

What Problems Will Cugic Live Chat Solve?

Scenario #1: Sam is working for a beauty brand name “Lip-Rosy”. He was not doing well. All the customers he chatted with never buy his product even after asking him about his brand in details. Thanks to Cugic’s Real-Time Typing View feature, Sam was able to read what customers are typing even if they erased it afterward. It was this feature that made Sam realize that since the brand name is quite similar to the chronic diseases “Leprosy” customers are doubtful to buy it. His customs always tried to ask him but never did.

Scenario #2: Angie was chatting on the website with an angry customer who was skeptical about Angie’s company. Angie asked the client to have a video call on the website, the client agreed. Thanks to Cugic’s video call feature, Angie made her customer believe that she is actually an American, sitting in a well-staffed office and working for a legitimate brand.

Scenario #3: Brandon’s business was very inactive on social media. He wanted to make clients connect to him via popular social platforms and eager to avail the power of twitter to monitor brand engagement and user interests. We integrated his Cugic chat with twitter that enabled him to monitor his brand and respond to tweets that require action. Responses were directly sent as tweets.

Cugic Live Chat Position In Our Categories

Since businesses have unique business demands, it is only logical they avoid paying for an all-encompassing, ”best” business program. Nevertheless, it would be difficult to come across such a software product even among well-known software solutions. The clever thing to do should be to write the varied significant functions which demand scrutiny such as critical features, budget, skill capability of staff, business size, etc. After which, you should conduct the research to a full extent. Have a look at these Cugic Live Chat evaluations and scrutinize each of the software solutions in your list in detail. Such detailed research makes sure you steer clear of ill-fitting applications and subscribe to the one that includes all the benefits you require business requires for success.

Position of Cugic Live Chat in our main categories:

TOP 200

Cugic Live Chat is one of the top 200 Customer Support Software products

Cugic Live Chat is also listed in the following subcategories:

Since each organization has unique business wants, it is prudent for them to desist from looking for a one-size-fits-all ideal software system. Needless to say, it would be useless to try to find such an app even among market-leading software solutions. The clever thing to do would be to catalog the various essential aspects that need consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Cugic Live Chat Live Chat Software reviews and look into each of the other apps in your shortlist in detail. Such in-depth groundwork can make sure you discard ill-fitting platforms and zero in on the system that offers all the elements you need for business success.

How Much Does Cugic Live Chat Cost?

Cugic Live Chat Pricing Plans:

Free Trial

Cugic Chat Lite

Free

Cugic Chat Professional

$13/seat/month

Cugic Chat Enterprise

$23/seat/month

Cugic Chat Enterprise Plus

$46/seat/month

Cugic Managed Live Chat Starter

$149

Cugic Managed Live Chat Enterprise

$449

Cugic Managed Live Chat Unlimited

$799

Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:

Cugic Chat Lite – Free

  • 1 agent account
  • 30-day chat history
  • Embedded chat window
  • 1 Concurrent Chat

Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Department Wise categorization
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization

Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization
  • Basic Chat Stats
  • API Integration

Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)

  • Unlimited Chats
  • Widget Unbranding
  • Agent Reports
  • Real-Time Monitoring
  • Custom Logo In Chat Window
  • Unlimited agent accounts
  • Unlimited chat history
  • Agent Activity
  • Visitors Tracking Up to 1000 )
  • Pop-up or embedded chat window
  • Data security

Cugic Managed Live Chat Starter – $149

  • 75 Enquiries or Leads
  • 24 x 7 Avaiable Chat Agents
  • Unlimited Chats
  • Single Domain
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Experienced Chat Agents

Cugic Managed Live Chat Enterprise – $449

  • 500 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support

Cugic Managed Live Chat Unlimited – $799

  • 1000 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support
  • Phone Support

User Satisfaction

Positive Social Media Mentions 94
Negative Social Media Mentions 9

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cugic Live Chat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cugic Live Chat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Cugic Live Chat pricing details?

Cugic Live Chat Pricing Plans:

Free Trial

Cugic Chat Lite

Free

Cugic Chat Professional

$13/seat/month

Cugic Chat Enterprise

$23/seat/month

Cugic Chat Enterprise Plus

$46/seat/month

Cugic Managed Live Chat Starter

$149

Cugic Managed Live Chat Enterprise

$449

Cugic Managed Live Chat Unlimited

$799

Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:

Cugic Chat Lite – Free

  • 1 agent account
  • 30-day chat history
  • Embedded chat window
  • 1 Concurrent Chat

Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Department Wise categorization
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization

Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization
  • Basic Chat Stats
  • API Integration

Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)

  • Unlimited Chats
  • Widget Unbranding
  • Agent Reports
  • Real-Time Monitoring
  • Custom Logo In Chat Window
  • Unlimited agent accounts
  • Unlimited chat history
  • Agent Activity
  • Visitors Tracking Up to 1000 )
  • Pop-up or embedded chat window
  • Data security

Cugic Managed Live Chat Starter – $149

  • 75 Enquiries or Leads
  • 24 x 7 Avaiable Chat Agents
  • Unlimited Chats
  • Single Domain
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Experienced Chat Agents

Cugic Managed Live Chat Enterprise – $449

  • 500 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support

Cugic Managed Live Chat Unlimited – $799

  • 1000 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support
  • Phone Support

What integrations are available for Cugic Live Chat?

Cugic Live Chat integrates with the following business systems and applications:

  • Facebook
  • Twitter
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Reviewed By Louie Andre
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