Subiz REVIEW

Subiz is a live chat software that is designed as a customizable chat box integrated on your website to help you chat directly with visitors. The vendor understands that providing human engagement with in-person customer service can boost customer satisfaction as well as conversions and sales. You can implement Subiz on your website to understand and serve your customers.

The product’s features are easy to implement and use. Your sales and customer support agents can use the dashboard to see who is visiting your website and what they do. Then, your agents can start the live support and chat with visitors. You can fully customize the text, themes, and colors of the app to match your website and brand image.

The software helps you to boost operational management by asking for instant feedback from customers and storing complete conversation transcripts in secure servers. Get started easily by copying the HTML code and pasting it on your website.  Subiz live chat will appear as a chat bar at the bottom of your website and visitors can click on the widget to start chat.

The vendor offers a 30-day free trial and the software is used by more than 15,000 websites.

Subiz offers a fast way to reach out to your customers. Integrate this live chat software on your website and start chat with potential customers in real time. The app helps you offer premium customer service.

You can use the full-featured 30-day free trial plan which is offered for a maximum of 100 agents to understand the features and select a suitable plan for your needs. You can upgrade to a paid package at any time during the trial period.

Chat in real time

Don’t allow potential customers to fumble around on your website. Use Subiz to engage these leads and impress them with instant and effective customer support.

Features:

• Canned responses
• Visitor information
• Chat tags
• File sharing
• Chat command
• Chat transcripts
• Notifications
• Chat transfer
• Chat history
• Visitor banning

Chat widget customization

Maintain cohesion with your brand by customizing the chat window and matching the widget to your website’s design for seamless integration.

Features:

• Chat widget themes
• Company logo inclusion
• Languages
• CSS customization
• Social media buttons
• Friendly chat bubble designs

Engage Customers

You can catch leads before they slip away. Use Subiz to greet customers and invite them to chat based on their on-site behavior. You can use triggers to automate the conversation-starting process.

Features:

• Smart triggers
• Trigger personalization
• Eye-catching chat bubbles
• Offline message support
• Smart chat routing
• Chat buttons
• Chat on multiple websites

Visitor tracking

Use on-site customer behavior data to understand customer patterns and remove the obstacles to greater conversions.

Features:

• Gather visitor data
• Look up information through intuitive filter
• Review and modify visitor information
• Add notes for data clarity
• Add labels for data trends

The anywhere application

Chat from anywhere by using the Subiz dashboard and engage-on-the-go with third party apps for your mobile device.

Features:

• Chat on the intuitive Subiz dashboard
• Use 3rd party applications for anywhere chat access

Team management

Categorize your live chat with specialized groups managing department-specific tickets efficiently and quickly. You can transfer chats between groups quickly to respond to customer support needs.

Features:

• Grouping by departments
• Agent groups management
• Department report
• Agent account based on roles
• Agent performance report

Reports and analytics

Know your future and current customers by reviewing chat tickets. Uncover common customer concerns and eliminate them from the customer experience.

Features:

• Chat statistics report
• Chat rating
• Availability report
• Tag reports

Subiz offers two pricing packages. You can save 5% on three months billing, 10% on six months billing, 20% on yearly billing, and 30% on two years billing.

Standard Plan – $11.99/agent/month

• Up to 100 concurrent chats
• 3 triggers
• 3-month chat history and analytics report
• 24/7 support

Advanced Plan – $21/agent/month

• Up to 200 concurrent chats
• Unlimited triggers
• 6-month chat history and analytics report
• 24/7 support