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Subiz Review

Subiz
Our score: 8.1 User satisfaction: 100%

What is Subiz?

Subiz is a live chat software that is designed as a customizable chat box integrated on your website to help you chat directly with visitors. The vendor understands that providing human engagement with in-person customer service can boost customer satisfaction as well as conversions and sales. You can implement Subiz on your website to understand and serve your customers.

The product’s features are easy to implement and use. Your sales and customer support agents can use the dashboard to see who is visiting your website and what they do. Then, your agents can start the live support and chat with visitors. You can fully customize the text, themes, and colors of the app to match your website and brand image.

The software helps you to boost operational management by asking for instant feedback from customers and storing complete conversation transcripts in secure servers. Get started easily by copying the HTML code and pasting it on your website.  Subiz live chat will appear as a chat bar at the bottom of your website and visitors can click on the widget to start chat.

The vendor offers a 30-day free trial and the software is used by more than 15,000 websites.

Overview of Subiz Benefits

Subiz offers a fast way to reach out to your customers. Integrate this live chat software on your website and start chat with potential customers in real time. The app helps you offer premium customer service.

You can use the full-featured 30-day free trial plan which is offered for a maximum of 100 agents to understand the features and select a suitable plan for your needs. You can upgrade to a paid package at any time during the trial period.

Chat in real time

Don’t allow potential customers to fumble around on your website. Use Subiz to engage these leads and impress them with instant and effective customer support.

Features:

  • Canned responses
  • Visitor information
  • Chat tags
  • File sharing
  • Chat command
  • Chat transcripts
  • Notifications
  • Chat transfer
  • Chat history
  • Visitor banning

Chat widget customization

Maintain cohesion with your brand by customizing the chat window and matching the widget to your website’s design for seamless integration.

Features:

  • Chat widget themes
  • Company logo inclusion
  • Languages
  • CSS customization
  • Social media buttons
  • Friendly chat bubble designs

Engage Customers

You can catch leads before they slip away. Use Subiz to greet customers and invite them to chat based on their on-site behavior. You can use triggers to automate the conversation-starting process.

Features:

  • Smart triggers
  • Trigger personalization
  • Eye-catching chat bubbles
  • Offline message support
  • Smart chat routing
  • Chat buttons
  • Chat on multiple websites

Visitor tracking

Use on-site customer behavior data to understand customer patterns and remove the obstacles to greater conversions.

Features:

  • Gather visitor data
  • Look up information through intuitive filter
  • Review and modify visitor information
  • Add notes for data clarity
  • Add labels for data trends

The anywhere application

Chat from anywhere by using the Subiz dashboard and engage-on-the-go with third party apps for your mobile device.

Features:

  • Chat on the intuitive Subiz dashboard
  • Use 3rd party applications for anywhere chat access

Team management

Categorize your live chat with specialized groups managing department-specific tickets efficiently and quickly. You can transfer chats between groups quickly to respond to customer support needs.

Features:

  • Grouping by departments
  • Agent groups management
  • Department report
  • Agent account based on roles
  • Agent performance report

Reports and analytics

Know your future and current customers by reviewing chat tickets. Uncover common customer concerns and eliminate them from the customer experience.

Features:

  • Chat statistics report
  • Chat rating
  • Availability report
  • Tag reports

Overview of Subiz Features

  • Proactively engage visitors with personalized chat greet
  • Manage chat and visitors using simple dashboard display
  • Use customized trigger to invite visitors a chat
  • Use canned responses for convenient and effective chats
  • Advanced report on operator activity using Google Analytics
  • Archive offline messages when agents are ‘away’
  • Assign label to specific visitors for easy achievement
  • Chat with unlimited customers simultaneously
  • Create various departments to organize support agents
  • Customizable chat windows to fit with your brand and website
  • Store previous conversations in secure servers
  • Easy to implement: copy and paste HTML code
  • Get instant feedback from customers after your chats
  • Get sound and visual notifications about incoming chats
  • Keep in touch with visitors anytime, anywhere using mobile app
  • See visitors’ details: who they are, where they come from, what they browse
  • Store visitor’s information using command text
  • Transfer chat between agents

Subiz Position In Our Categories

Since companies have special business needs, it is reasonable they avoid choosing an all-in-one, “perfect” business application. Having said that, it would be almost impossible to try to discover such an app even among branded software systems. The rational thing to do should be to write down the different significant aspects which entail analysis like key features, price terms, technical skill ability of staff members, business size, etc. The second step is, you must follow through your product research to a full extent. Browse over some Subiz evaluations and check out the other applications in your shortlist in detail. Such detailed product investigation guarantee you circumvent mismatched apps and subscribe to the one that offers all the function you require business requires.

Position of Subiz in our main categories:

TOP 200

Subiz is one of the top 200 Customer Support Software products

Subiz is also listed in the following subcategories:

Since each organization has specific business requirements, it is sensible for them to abstain from searching for a one-size-fits-all perfect software solution. Needless to say, it would be useless to try to find such a system even among widely used software platforms. The intelligent thing to do would be to catalog the various essential aspects that need consideration such as required features, budget, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Subiz Live Chat Software reviews and check out each of the other systems in your shortlist in detail. Such comprehensive research can ensure you discard ill-fitting platforms and select the system that offers all the aspects you require for business success.

How Much Does Subiz Cost?

Subiz Pricing Plans:

Free Trial

Standard Plan

$11.99/agent/month

Advanced Plan

$21/agent/month

Subiz offers two pricing packages. You can save 5% on three months billing, 10% on six months billing, 20% on yearly billing, and 30% on two years billing.

Standard Plan – $11.99/agent/month

  • Up to 100 concurrent chats
  • 3 triggers
  • 3-month chat history and analytics report
  • 24/7 support

Advanced Plan – $21/agent/month

  • Up to 200 concurrent chats
  • Unlimited triggers
  • 6-month chat history and analytics report
  • 24/7 support

User Satisfaction

Positive Social Media Mentions 14
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Subiz reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Subiz. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Subiz pricing details?

Subiz Pricing Plans:

Free Trial

Standard Plan

$11.99/agent/month

Advanced Plan

$21/agent/month

Subiz offers two pricing packages. You can save 5% on three months billing, 10% on six months billing, 20% on yearly billing, and 30% on two years billing.

Standard Plan – $11.99/agent/month

  • Up to 100 concurrent chats
  • 3 triggers
  • 3-month chat history and analytics report
  • 24/7 support

Advanced Plan – $21/agent/month

  • Up to 200 concurrent chats
  • Unlimited triggers
  • 6-month chat history and analytics report
  • 24/7 support

What integrations are available for Subiz?

Subiz integrates with the following business apps:

  • API Javascript
  • Google Analytics
  • Shopify
  • Joomla
  • WordPress
  • Magento
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Reviewed By Nestor Gilbert
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