Subiz Review
What is Subiz?
Subiz is a live chat software that is designed as a customizable chat box integrated on your website to help you chat directly with visitors. The vendor understands that providing human engagement with in-person customer service can boost customer satisfaction as well as conversions and sales. You can implement Subiz on your website to understand and serve your customers.
The product’s features are easy to implement and use. Your sales and customer support agents can use the dashboard to see who is visiting your website and what they do. Then, your agents can start the live support and chat with visitors. You can fully customize the text, themes, and colors of the app to match your website and brand image.
The software helps you to boost operational management by asking for instant feedback from customers and storing complete conversation transcripts in secure servers. Get started easily by copying the HTML code and pasting it on your website. Subiz live chat will appear as a chat bar at the bottom of your website and visitors can click on the widget to start chat.
The vendor offers a 30-day free trial and the software is used by more than 15,000 websites.
Show MoreOverview of Subiz Benefits
Subiz offers a fast way to reach out to your customers. Integrate this live chat software on your website and start chat with potential customers in real time. The app helps you offer premium customer service.
You can use the full-featured 30-day free trial plan which is offered for a maximum of 100 agents to understand the features and select a suitable plan for your needs. You can upgrade to a paid package at any time during the trial period.
Chat in real time
Don’t allow potential customers to fumble around on your website. Use Subiz to engage these leads and impress them with instant and effective customer support.
Features:
- Canned responses
- Visitor information
- Chat tags
- File sharing
- Chat command
- Chat transcripts
- Notifications
- Chat transfer
- Chat history
- Visitor banning
Chat widget customization
Maintain cohesion with your brand by customizing the chat window and matching the widget to your website’s design for seamless integration.
Features:
- Chat widget themes
- Company logo inclusion
- Languages
- CSS customization
- Social media buttons
- Friendly chat bubble designs
Engage Customers
You can catch leads before they slip away. Use Subiz to greet customers and invite them to chat based on their on-site behavior. You can use triggers to automate the conversation-starting process.
Features:
- Smart triggers
- Trigger personalization
- Eye-catching chat bubbles
- Offline message support
- Smart chat routing
- Chat buttons
- Chat on multiple websites
Visitor tracking
Use on-site customer behavior data to understand customer patterns and remove the obstacles to greater conversions.
Features:
- Gather visitor data
- Look up information through intuitive filter
- Review and modify visitor information
- Add notes for data clarity
- Add labels for data trends
The anywhere application
Chat from anywhere by using the Subiz dashboard and engage-on-the-go with third party apps for your mobile device.
Features:
- Chat on the intuitive Subiz dashboard
- Use 3rd party applications for anywhere chat access
Team management
Categorize your live chat with specialized groups managing department-specific tickets efficiently and quickly. You can transfer chats between groups quickly to respond to customer support needs.
Features:
- Grouping by departments
- Agent groups management
- Department report
- Agent account based on roles
- Agent performance report
Reports and analytics
Know your future and current customers by reviewing chat tickets. Uncover common customer concerns and eliminate them from the customer experience.
Features:
- Chat statistics report
- Chat rating
- Availability report
- Tag reports
Overview of Subiz Features
- Proactively engage visitors with personalized chat greet
- Manage chat and visitors using simple dashboard display
- Use customized trigger to invite visitors a chat
- Use canned responses for convenient and effective chats
- Advanced report on operator activity using Google Analytics
- Archive offline messages when agents are ‘away’
- Assign label to specific visitors for easy achievement
- Chat with unlimited customers simultaneously
- Create various departments to organize support agents
- Customizable chat windows to fit with your brand and website
- Store previous conversations in secure servers
- Easy to implement: copy and paste HTML code
- Get instant feedback from customers after your chats
- Get sound and visual notifications about incoming chats
- Keep in touch with visitors anytime, anywhere using mobile app
- See visitors’ details: who they are, where they come from, what they browse
- Store visitor’s information using command text
- Transfer chat between agents
Subiz Position In Our Categories
Knowing that companies have specific business-related needs, it is sensible they abstain from preferring an all-encompassing, “perfect” software solution. However, it would be hard to try to come across such a software system even among popular software products. The practical step to undertake should be to write the varied significant functions that call for a analysis including major features, price terms, skill levels of the employees, company size, etc. The second step is, you should perform your product research thoroughly. Go over these Subiz evaluations and check out each of the applications in your shortlist in detail. Such well-rounded research ensures you avoid mismatched applications and subscribe to the system which has all the tools your company requires.
Position of Subiz in our main categories:
TOP
200
Subiz is one of the top 200 Customer Support Software products
Each enterprise has different requirements and needs an application that can be customized for their size, type of staff members and buyers, and the specific industry they are in. For these reasons, no system can offer perfect functionality off-the-shelf. When you search a software product, first be sure what you need it for. Read some Subiz Live Chat Software reviews and ask yourself do you desire basic features or do you need advanced functionality? Are there any industry-specific features that you are seeking? Obtain the answers to these questions to help your search. There are multiple elements that you need to mull over and these include your budget, specific business wants, your company size, integration requirements etc. Take your time, use a few free trials, and finally choose the platform that presents all that you want to improve your organization effectiveness and productivity.
How Much Does Subiz Cost?
Subiz Pricing Plans:
Free Trial
Standard Plan
$11.99/agent/month
Advanced Plan
$21/agent/month
What are Subiz pricing details?
Subiz Pricing Plans:
Free Trial
Standard Plan
$11.99/agent/month
Advanced Plan
$21/agent/month
Subiz offers two pricing packages. You can save 5% on three months billing, 10% on six months billing, 20% on yearly billing, and 30% on two years billing.
Standard Plan – $11.99/agent/month
- Up to 100 concurrent chats
- 3 triggers
- 3-month chat history and analytics report
- 24/7 support
Advanced Plan – $21/agent/month
- Up to 200 concurrent chats
- Unlimited triggers
- 6-month chat history and analytics report
- 24/7 support
User Satisfaction
Positive Social Media Mentions
14
Negative Social Media Mentions
0
We know that when you decide to get a Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the actual users and enterprises that bought this software are indeed satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Subiz reviews across a vast array of social media sites. The information is then featured in an easy to understand form revealing how many customers had positive and negative experience with Subiz. With that information available you will be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Subiz?
Subiz integrates with the following business apps:
- API Javascript
- Google Analytics
- Shopify
- Joomla
- WordPress
- Magento
Subiz
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Subiz Alternatives
Top Competitors To Subiz By Price
Product name:
Price:
Trending Live Chat Software Reviews
6.0
100%
8.9
100%
Subiz Comparisons
Product name:
Page last modified
Why is FinancesOnline free?