UserEngage REVIEW

Live Chat Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.4

What is UserEngage?

UserEngage is an easy-to-use software aimed at increasing user engagement and conversion on every step of the sales funnel. The system gathers data about every customer. This enables creating automatic communication mechanisms with a drag&drop editor. Some of the things businesses can automate include:

  • Emails
  • Chat messages
  • Rewriting the content of the page to suit user interests
  • Showing forms and pop-ups
  • Sending SMS

The platform also includes an integrated CRM system for streamlining the manual sales process and knowledge base creation tool that facilitates the support procedures. UserEngage also offers analytics and reporting features.

Overview of UserEngage Benefits

UserEngage improves communication both with current and prospective users, as it is enabled to generate leads and delivers modules for customers’ on-boarding. One of the things that makes UserEngage so popular is that it has a simple and intuitive interface, reinforced with drag-and-drop functionalities to add fields and elements, and build navigation paths in a matter of seconds. All campaigns and related marketing processes are automated, and can be personalized to raise brand awareness.

UserEngage employs a specific widget that tracks visitors and analyses their behavior, all with the purpose to determine where they came from, and what they intend to do on your website. As soon as the system distinguishes them as potential leads, they’re automatically logged into chat, where agents send them personalized and inviting messages to engage them.

At the same time, companies can send their users a variety of newsletters, personalized email messages, bumpers, or customize chat boxes to make them look more customer-orientated. The system contains a variety of creative templates to choose from, but also allows you to design your own, and add headers, logos, and similar brand-related information.

Being an all in one solution UserEngage is a complete platform for turning visitors into customers. With entire communication in one place it’s easier to keep track of all the messages.

Automated, behaviour triggered messages allow a completely hands-free lead nurturing. For example: “If user speaks Spanish, comes from referrer X has 4 days of trial left and hasn’t visited the pricing page yet, send him with a custom live chat message”.

It organizes the work of sales teams by detecting warm leads and organizing the sales process with CRM.

Combining data from user tracking and all communication channels lets businesses build customer profiles of impressive accuracy.

The knowledge base creation tool makes support easier and faster by providing links with ready answers.

Finally, UserEngage tracks, collects, and stores all valuable data in a single location, from where you can access it and reuse it any time you want. The data will be organized in pre-selected logical units, and presented on easy-to-understand previews and messages. You can also use a variety of statistical and analytical tools to pull off reports, tag users, organize events, or simply monitor the progress of your business.

The platform is also very price competitive with being 2 to 5 times cheaper than the closest competitors.

Overview of UserEngage Features

  • Proactive Chat
  • Groups and Segments
  • Default Replies
  • Visitor Profiles
  • Custom Attributes
  • Real-Time Tracking
  • Tags
  • Customization
  • API
  • White Labels
  • Assign Alerts
  • Default Replies
  • Email Marketing
  • Custom Templates
  • Cold Emails
  • Real-Time Interaction
  • Targeted Auto-Messages
  • Triggers
  • Auto-Management
  • Dynamic Forms
  • Drag-and-Drop Capacity
  • Statistics & Analytics
  • “What If” Scenarios
  • Traffic analytics
  • Sales reporting
  • API
  • Action Management
  • Activity Monitoring
  • Activity Tracking
  • Auto-Responders
  • Automatic Notifications
  • Automatic Reminders
  • Campaign Segmentation
  • Chat
  • Client Database
  • Communication Management
  • Contact Database
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Drag & Drop Interface
  • Drip Email Marketing
  • Email Distribution
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • Instant Messaging
  • Market Segmentation
  • Monitoring
  • Real Time Data
  • Role-Based Permissions
  • SMS Marketing
  • Social Network Marketing
  • Summary Reports
  • Tags & Keywords
  • Tracking Features
  • Visitor Tracking
  • eCommerce Integration
  • CRM
  • Dynamic Page content
  • Knowledge base creation

UserEngage Position In Our Categories

Position of UserEngage in our main categories:

50

UserEngage is one of the top 50 Customer Support Software products

200

UserEngage is one of the top 200 Marketing Software products

50

UserEngage is one of the top 50
Customer Support Software products

200

UserEngage is one of the top 200
Marketing Software products


UserEngage is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#19 Marketing Automation Software#49
Category:Position:
Live Chat Software#19
Marketing Automation Software#49

Organizations have diverse wants and requirements and no software solution can be ideal in such a situation. It is useless to try to find an ideal out-of-the-box software app that meets all your business wants. The smart thing to do would be to adapt the solution for your unique requirements, employee skill levels, finances, and other aspects. For these reasons, do not hasten and invest in well-publicized leading applications. Though these may be widely used, they may not be the perfect fit for your unique wants. Do your research, check out each short-listed system in detail, read a few UserEngage reviews, contact the vendor for clarifications, and finally choose the application that offers what you want.

How Much Does UserEngage Cost?

UserEngage Pricing Plans:

The price of the system is proportional to the number of unique users in the database. It is structured as follows:

  • Less than 500 users, Basic Plan: $29, Premium Plan: $35
  • 500-750 users: Basic Plan: $39, Premium Plan: $47
  • 750-3000 users: Basic Plan: $59, Premium Plan: $71
  • 3000-4000 users: Basic Plan: $69, Premium Plan: $83
  • 4000-5000 users: Basic Plan: $89, Premium Plan: $107
  • 5000-8000 users: Basic Plan: $105, Premium Plan: $126
  • 8000-10250 users: Basic Plan: $119, Premium Plan: $143
  • 10250-15000 users: Basic Plan: $139, Premium Plan: $167

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UserEngage reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UserEngage. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

13

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are UserEngage pricing details?

UserEngage Pricing Plans:

The price of the system is proportional to the number of unique users in the database. It is structured as follows:

  • Less than 500 users, Basic Plan: $29, Premium Plan: $35
  • 500-750 users: Basic Plan: $39, Premium Plan: $47
  • 750-3000 users: Basic Plan: $59, Premium Plan: $71
  • 3000-4000 users: Basic Plan: $69, Premium Plan: $83
  • 4000-5000 users: Basic Plan: $89, Premium Plan: $107
  • 5000-8000 users: Basic Plan: $105, Premium Plan: $126
  • 8000-10250 users: Basic Plan: $119, Premium Plan: $143
  • 10250-15000 users: Basic Plan: $139, Premium Plan: $167

What integrations are available for UserEngage?

UserEngage integrates with the following systems and applications:

  • Slack
  • Shopify
  • Magento
  • WordPress
  • Twilio
  • Zapier
  • PrestaShop
  • Squarespace
  • Salesforce
  • Drupal
  • Segment.io
  • BigCommerce

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