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UserEngage Review

UserEngage
Our score: 8.4 User satisfaction: 100%

What is UserEngage?

UserEngage is an easy-to-use software aimed at increasing user engagement and conversion on every step of the sales funnel. The system gathers data about every customer. This enables creating automatic communication mechanisms with a drag&drop editor. Some of the things businesses can automate include:

  • Emails
  • Chat messages
  • Rewriting the content of the page to suit user interests
  • Showing forms and pop-ups
  • Sending SMS

The platform also includes an integrated CRM system for streamlining the manual sales process and knowledge base creation tool that facilitates the support procedures. UserEngage also offers analytics and reporting features.

Overview of UserEngage Benefits

UserEngage improves communication both with current and prospective users, as it is enabled to generate leads and delivers modules for customers’ on-boarding. One of the things that makes UserEngage so popular is that it has a simple and intuitive interface, reinforced with drag-and-drop functionalities to add fields and elements, and build navigation paths in a matter of seconds. All campaigns and related marketing processes are automated, and can be personalized to raise brand awareness.

UserEngage employs a specific widget that tracks visitors and analyses their behavior, all with the purpose to determine where they came from, and what they intend to do on your website. As soon as the system distinguishes them as potential leads, they’re automatically logged into chat, where agents send them personalized and inviting messages to engage them.

At the same time, companies can send their users a variety of newsletters, personalized email messages, bumpers, or customize chat boxes to make them look more customer-orientated. The system contains a variety of creative templates to choose from, but also allows you to design your own, and add headers, logos, and similar brand-related information.

Being an all in one solution UserEngage is a complete platform for turning visitors into customers. With entire communication in one place it’s easier to keep track of all the messages.

Automated, behaviour triggered messages allow a completely hands-free lead nurturing. For example: “If user speaks Spanish, comes from referrer X has 4 days of trial left and hasn’t visited the pricing page yet, send him with a custom live chat message”.

It organizes the work of sales teams by detecting warm leads and organizing the sales process with CRM.

Combining data from user tracking and all communication channels lets businesses build customer profiles of impressive accuracy.

The knowledge base creation tool makes support easier and faster by providing links with ready answers.

Finally, UserEngage tracks, collects, and stores all valuable data in a single location, from where you can access it and reuse it any time you want. The data will be organized in pre-selected logical units, and presented on easy-to-understand previews and messages. You can also use a variety of statistical and analytical tools to pull off reports, tag users, organize events, or simply monitor the progress of your business.

The platform is also very price competitive with being 2 to 5 times cheaper than the closest competitors.

Overview of UserEngage Features

  • Proactive Chat
  • Groups and Segments
  • Default Replies
  • Visitor Profiles
  • Custom Attributes
  • Real-Time Tracking
  • Tags
  • Customization
  • API
  • White Labels
  • Assign Alerts
  • Default Replies
  • Email Marketing
  • Custom Templates
  • Cold Emails
  • Real-Time Interaction
  • Targeted Auto-Messages
  • Triggers
  • Auto-Management
  • Dynamic Forms
  • Drag-and-Drop Capacity
  • Statistics & Analytics
  • “What If” Scenarios
  • Traffic analytics
  • Sales reporting
  • API
  • Action Management
  • Activity Monitoring
  • Activity Tracking
  • Auto-Responders
  • Automatic Notifications
  • Automatic Reminders
  • Campaign Segmentation
  • Chat
  • Client Database
  • Communication Management
  • Contact Database
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Drag & Drop Interface
  • Drip Email Marketing
  • Email Distribution
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • Instant Messaging
  • Market Segmentation
  • Monitoring
  • Real Time Data
  • Role-Based Permissions
  • SMS Marketing
  • Social Network Marketing
  • Summary Reports
  • Tags & Keywords
  • Tracking Features
  • Visitor Tracking
  • eCommerce Integration
  • CRM
  • Dynamic Page content
  • Knowledge base creation

UserEngage Position In Our Categories

Bearing in mind companies have special business demands, it is only logical they avoid buying a one-size-fits-all, ideal software system. At any rate, it would be hard to try to come across such a software product even among popular software products. The rational thing to undertake is to spell out the varied chief functions that necessitate careful thought like important features, packages, skill ability of the users, company size, etc. After which, you must do your product research through and through. Browse over some UserEngage evaluations and explore the other software programs in your shortlist in detail. Such all-encompassing research ensure you drop mismatched applications and pay for the one that meets all the aspects your business requires.

Position of UserEngage in our main categories:

TOP 100

UserEngage is one of the top 100 Customer Support Software products

TOP 500

UserEngage is one of the 500 Marketing Software products

UserEngage is also listed in the following subcategories:

It is important to note that hardly any service in the Live Chat Software category is an ideal solution able to match all the goals of various company types, sizes and industries. It may be a good idea to read a few UserEngage Live Chat Software reviews first as some software may perform well only in a very narrow group of applications or be created with a very specific type of industry in mind. Others might operate with a goal of being easy and intuitive and therefore lack complex elements welcomed by more experienced users. You can also find services that support a wide group of users and provide a rich feature base, however that frequently comes at a more expensive cost of such a software. Make sure you're aware of your requirements so that you pick a service that offers all the elements you look for.

How Much Does UserEngage Cost?

UserEngage Pricing Plans:

Free Trial

Basic Plan Less than 500 users

$29

Basic Plan 500-750 users

$39

Basic Plan 750-3000 users

$59

Basic Plan 3000-4000 users

$69

Basic Plan 4000-5000 users

$89

Basic Plan 5000-8000 users

$105

Basic Plan 8000-10250 users

$119

Basic Plan 10250-15000 users

$139

Premium Plan Less than 500 users

$35

Premium Plan 500-750 users

$47

Premium Plan 750-3000 users

$71

Premium Plan 3000-4000 users

$83

Premium Plan 4000-5000 users

$107

Premium Plan 5000-8000 users

$126

Premium Plan 8000-10250 users

$143

Premium Plan 10250-15000 users

$167

The price of the system is proportional to the number of unique users in the database. It is structured as follows:

  • Less than 500 users, Basic Plan: $29, Premium Plan: $35
  • 500-750 users: Basic Plan: $39, Premium Plan: $47
  • 750-3000 users: Basic Plan: $59, Premium Plan: $71
  • 3000-4000 users: Basic Plan: $69, Premium Plan: $83
  • 4000-5000 users: Basic Plan: $89, Premium Plan: $107
  • 5000-8000 users: Basic Plan: $105, Premium Plan: $126
  • 8000-10250 users: Basic Plan: $119, Premium Plan: $143
  • 10250-15000 users: Basic Plan: $139, Premium Plan: $167

User Satisfaction

Positive Social Media Mentions 13
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UserEngage reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UserEngage. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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UserEngage Comparisons

What are UserEngage pricing details?

UserEngage Pricing Plans:

Free Trial

Basic Plan Less than 500 users

$29

Basic Plan 500-750 users

$39

Basic Plan 750-3000 users

$59

Basic Plan 3000-4000 users

$69

Basic Plan 4000-5000 users

$89

Basic Plan 5000-8000 users

$105

Basic Plan 8000-10250 users

$119

Basic Plan 10250-15000 users

$139

Premium Plan Less than 500 users

$35

Premium Plan 500-750 users

$47

Premium Plan 750-3000 users

$71

Premium Plan 3000-4000 users

$83

Premium Plan 4000-5000 users

$107

Premium Plan 5000-8000 users

$126

Premium Plan 8000-10250 users

$143

Premium Plan 10250-15000 users

$167

The price of the system is proportional to the number of unique users in the database. It is structured as follows:

  • Less than 500 users, Basic Plan: $29, Premium Plan: $35
  • 500-750 users: Basic Plan: $39, Premium Plan: $47
  • 750-3000 users: Basic Plan: $59, Premium Plan: $71
  • 3000-4000 users: Basic Plan: $69, Premium Plan: $83
  • 4000-5000 users: Basic Plan: $89, Premium Plan: $107
  • 5000-8000 users: Basic Plan: $105, Premium Plan: $126
  • 8000-10250 users: Basic Plan: $119, Premium Plan: $143
  • 10250-15000 users: Basic Plan: $139, Premium Plan: $167

What integrations are available for UserEngage?

UserEngage integrates with the following systems and applications:

  • Slack
  • Shopify
  • Magento
  • WordPress
  • Twilio
  • Zapier
  • PrestaShop
  • Squarespace
  • Salesforce
  • Drupal
  • Segment.io
  • BigCommerce
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Reviewed By Jenny Chang
Page last modified
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