Remedyforce Review

Our score: 8.1 User satisfaction: 83%

What is Remedyforce?

Remedyforce is a cloud-based IT service management tool that is designed to deliver fast IT and business service management to its users. With Remedyforce, businesses are able to provide innovative digital services that can speed up company performance and dramatically improve customer satisfaction. Using industry-leading ITSM features and best practices on top of very robust cloud functionalities, Remedyforce liberates IT and business units from cumbersome work and helps them give top class service support at lesser costs. Remedyforce offers a modern, personalized experience that gives users the empowerment they need and drives business growth to higher levels.

Overview of Remedyforce Benefits

Here are some of the benefits that come with the Remedyforce platform:

  • Intuitive administration and configuration helps users to focus on growing business value.
  • Smooth upgrades help businesses receive the most value from their Remedyforce investment.
  • Self-service features can be personalized, giving users the fast and immediate access to service offerings.
  • Manual labor is greatly reduced and service delivery is streamlined thanks to automation and integration.
  • Management makes more intelligent, informed decisions based on real time dashboards and analytics.

Overview of Remedyforce Features

  • Incident & Problem Management
  • Change Management
  • CMDB & Configuration Management
  • Asset Management
  • Client Management
  • Release Management
  • Chat
  • Multi-Channel Self-Service
  • Service Catalog
  • Mobile Apps for IT & the Business
  • Service Level Management
  • Dashboards & Analytics
  • Reporting
  • Social Collaboration with Chatter
  • ITIL Best Practices and Smart Practices
  • Knowledge Management
  • Surveys

Remedyforce Position In Our Categories

Because companies have specific business-related needs, it is practical that they steer clear of adopting a one-size-fits-all, “perfect” business program. Needless to say, it would be almost impossible to try to come across such a software solution even among popular software solutions. The correct thing to do is to note down the varied key factors that need deliberation including important features, costing, technical skill levels of staff, organizational size, etc. Then, you must conduct your research comprehensively. Read some Remedyforce review articles and explore the other software options in your list more closely. Such detailed research guarantees you circumvent poorly fit software products and choose the one which has all the tools your company requires.

Position of Remedyforce in our main categories:

TOP 100

Remedyforce is one of the top 100 Help Desk Software products

Remedyforce is also listed in the following subcategories:

Organizations have different needs and requirements and no software platform can be just right in such a scenario. It is pointless to try to find a perfect off-the-shelf software product that meets all your business requirements. The intelligent thing to do would be to customize the solution for your specific needs, worker skill levels, finances, and other aspects. For these reasons, do not hasten and subscribe to well-publicized trendy solutions. Though these may be widely used, they may not be the perfect fit for your particular requirements. Do your groundwork, investigate each short-listed platform in detail, read a few Remedyforce Help Desk Software reviews, contact the maker for clarifications, and finally select the product that offers what you require.

How Much Does Remedyforce Cost?

Remedyforce Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is available on a quote basis. Contact Remedyforce directly for more pricing information.

User Satisfaction

Positive Social Media Mentions 5
Negative Social Media Mentions 1

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Remedyforce reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Remedyforce. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Remedyforce pricing details?

Remedyforce Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is available on a quote basis. Contact Remedyforce directly for more pricing information.

What integrations are available for Remedyforce?

  • Bomgar
  • BMC Client Management
  • Salesforce
  • Single Sign-On
  • RightAnswers
  • Workday
  • Shopify
  • Infravision
  • Chatter
  • Column
  • ScriptRock
  • ServiceNow

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Reviewed By Louie Andre
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