Richpanel Review
What is Richpanel?
Richpanel is a customer data and experience management software designed to help businesses gather and analyzed data from their apps so that they can derive highly actionable insights that they can use to create better, more personalized experiences to their customers via support, campaigns, and other in-app interactions.
With Richpanel, businesses and organizations are able to link data from multiple data sources, including sales, marketing, and CRMs. This allows the system to make a unified view and provide users a single, clear picture of their customers, their actions, tendencies, and behavior, all in one place.
Users are able to deliver effortless and unique customer support to each client via the channels they prefer. The software has collaboration tools that allow teams to collaborate painlessly to create seamless and enjoyable experiences for their clients.
Show MoreOverview of Richpanel Benefits
Know Your Customers Better
Richpanel captures all your customers’ activities and interactions in your websites, tools, channels, devices, and apps, and puts them all in a single customer profile.
By connecting, unifying, and enriching all your data from multiple sources and sending them to your preferred destinations, you and your team are able to personalize your every customer’s experience in real time, provide them with the services they need, instant answers to their queries, or the knowledge they require to decide on a purchase.
Knowledge is power as the old adage goes, and knowing your customers allow you to fully maximize your opportunities and become successful in every interaction.
Make Intelligent Decisions Based On Data
Richpanel helps you derive insights from mountains of data, allowing you to make sense out of tons of information coming your way. The system does this by allowing you to create custom dashboards that contain the data you need, filtering out information from all the noise coming from your data sources and delivering insights that matter to you.
With Richpanel, you can segment your customers based on their location, behavior, purchase history, previous interactions, and more. The software’s powerful analytics goes through all the data and discover opportunities that you just can’t find with other systems.
Armed with reliable business insights, making smart decisions is no longer a complicated process.
Show MoreOverview of Richpanel Features
- Single Customer View
- Customer Timeline and Live View
- Detailed Customer Profile
- Create and Sync Personas
- Single Sign-On
- GDPR Compliant
- Help Desk Center
- Embedded Live Chat
- iOS and Android SDK
- Custom Messenger
- Agent Screen
- Multiple Ticket Channels
- Powerful Collaboration Tools
- Dynamic customer segments
What Problems Will Richpanel Solve?
1) Truly understanding your customers
Richpanel is real-time integrated with your apps. So you agents don’t have to switch between apps for assisting the customer.
2) Convert support queries to sales opportunities
Richpanel creates personalized product recommendations for every customer based on purchase history and browsing behavior. Agents can use this information to personalize the customer experience and convert them to sales opportunities.
Awards & Quality Certificates
How Much Does Richpanel Cost?
Richpanel Pricing Plans:
Free Trial
Basic Plan
$150/month
What are Richpanel pricing details?
Richpanel Pricing Plans:
Free Trial
Basic Plan
$150/month
$150 per month
Includes:
2000 conversations/month
Unlimited agents
Livechat
Smart bots
Additional conversations @ $7.5/100 additional conversations per month
Note:
A conversation can be an email or a chat thread with a customer. Usage only includes conversations that were responded to via Richpanel.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you choose to get a Customer Support Software it’s important not only to see how experts rank it in their reviews, but also to find out if the actual users and enterprises that bought this software are indeed content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Richpanel reviews across a broad range of social media sites. The information is then presented in an easy to understand form indicating how many users had positive and negative experience with Richpanel. With that information available you should be prepared to make an informed business choice that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Annual Subscription
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Richpanel?
Richpanel integrates with the following business systems and applications:
- Magento
- Shopify
- Woocommerce
- Hubspot
Richpanel User Reviews
Richpanel average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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An Amazing Tool To Improve Support Efficiency & Resolve Customer Queries
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 11.03.2021
Company Size: 11-50 Employees
Industry: Marketing and Advertising
PROS: Richpanel has a single view inbox that lets me view & interact with all customer queries in one place. The tool also display detailed customer profiles next to each conversation making it easier to find context for each customer.
CONS: I would'nt say anything in particular because if I ever had an issue (no matter how big or small) the team took it up immediately & got it sorted.
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Richpanel user reviews
An Amazing Tool To Improve Support Efficiency & Resolve Customer Queries
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 11.03.2021
Company Size: 11-50 Employees
Industry: Marketing and Advertising
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