RichRelevance Review
What is RichRelevance?
RichRelevance is a leading, cloud-based omnichannel personalization platform built to help Retailers, B2B, financial services, travel and hospitality, and branded manufacturers personalize their customer experiences. It is an AI-driven solution that empowers business of all sizes to utilize customer data to craft distinctive digital experiences which innovatively engage customers on their mobile device, tablets, business website, and in the brick and mortar stores. The platform streamlines the creation and delivery of personalized experiences across the full breadth of customer lifecycle to spur unfathomable engagements that increase customer lifetime value.
RichRelevance’s investment in big data and dual-tier datacenters creates a reliable and well-structured spine for scaling and serving highly personalized customer experiences. Besides, its revolutionary personalization engine makes it easy to quickly invent and convey brand-centric customer experiences across the customer lifecycle. Some of its notable solutions include RichRelevance Recommend, RichRelevance Engage, RichRelevance Discover, RichRelevance Find, and RichRelevance Build.
Show MoreOverview of RichRelevance Benefits
RichRelevance is a ground-breaking personalization platform that is endowed with the capability to power continuous customer experience across the web, in-store, mobile devices, and other channels. It comes with numerous solutions built to deliver multiple benefits including:
Ease of personalizing the customer experience
RichRelevance is a revolutionary solution that features a powerful personalization engine. The engine enables businesses to craft and deliver personalized customer experiences across their continuum of customers’ lifecycle. Besides, the engine is backed by robust personalization tools that ensure the continuity of personalized experiences across the web, in-store, mobile, and other channels. This leads to customer satisfaction and happiness, thereby facilitating increased loyalty and deeper engagement from customers.
Make precise decision
In addition, RichRelevance leverages a real-time AI engine that enables businesses to make decision-based on context, shoppers, and data streams. It utilizes advanced machine learning to continuously test, measure, and optimize numerous parameters and algorithms to deliver impactful customer experiences. Its models are re-engineered 12 times a day, which means they have massive capability to adjust to the slightest change in inventory, behavior, and pricing to drive greater interaction and revenue growth.
An impressive suite of solutions
Better still, RichRelevance delivers one of the most comprehensive sets of solutions that interact with every customer in the entire shopping journey. For instance, the RichRelevance Build allows businesses to connect to endless personalization possibilities. It provides access to API-based tools that make it easy to manage and collect data from numerous sources to integrate personalization. On the other hand, RichRelevance Discover permits businesses to use navigation and browse results to enhance customer experience.
Show MoreOverview of RichRelevance Features
- Individualization
- Omnichannel personalization
- Behavioral messaging
- Site optimization
- Unified customer profile
- Behavioral recommendations
- Datamesh
- Retail advertising
RichRelevance Position In Our Categories
Knowing that companies have unique business-related needs, it is wise they steer clear of selecting an all-in-one, ideal solution. Nevertheless, it is difficult to try to come across such a software system even among branded software products. The clever thing to do should be to note down the different critical functions which entail examination like major features, packages, technical skill ability of the users, company size, etc. Then, you must double down on the product research systematically. Go over some of these RichRelevance evaluations and scrutinize each of the software solutions in your list in detail. Such all-encompassing research guarantee you weed out ill-fitting applications and buy the one which meets all the features your company requires in sustaining growth.
Position of RichRelevance in our main categories:
TOP
50
RichRelevance is one of the top 50 Customer Experience Management Software products
If you are considering RichRelevance it may also be a good idea to investigate other subcategories of Customer Experience Management Software listed in our database of B2B software reviews.
There are popular and widely used solutions in each software category. But are they essentially the best fit for your organization’s specific requirements? A trendy software product may have thousands of customers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few RichRelevance Customer Experience Management Software reviews and think about the elements that you wish to have in the software such as the price, main features, available integrations etc. Then, select a few apps that fit your needs. Check out the free trials of these platforms, read online reviews, get explanations from the seller, and do your research meticulously. This in-depth research is sure to help you select the best software application for your firm’s specific wants.
How Much Does RichRelevance Cost?
RichRelevance Pricing Plans:
Free Trial
Quote based plan
Contact vendor
What are RichRelevance pricing details?
RichRelevance Pricing Plans:
Free Trial
Quote based plan
Contact vendor
RichRelevance doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.
User Satisfaction
Positive Social Media Mentions
65
Negative Social Media Mentions
0
We realize that when you choose to purchase a Customer Experience Management Software it’s important not only to see how experts score it in their reviews, but also to check if the actual users and businesses that bought it are genuinely satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and RichRelevance reviews across a broad array of social media sites. The information is then presented in an easy to understand format revealing how many customers had positive and negative experience with RichRelevance. With that information at hand you should be equipped to make an informed purchasing choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Mac
Deployment
- Cloud Hosted
Language Support
- English
- German
- Japanese
- French
- Swedish
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for RichRelevance?
RichRelevance integrates with the following applications:
- Accenture
- Diginetica
- Openmind
- Bluefoot
- Cnet
- Empathy Broker
- Criteo
- Now Interact
- Thoughspot
- Nielsen
- Amplience
- Baazavoice
- Baazarvoice
- Gigya
- Janrain
- Oracle
- Softbank
- Thousandeyes
- The Cocktail
- Digia
- Obase
- Salesforce
- Hybris
- IBM
- Magento
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