RichRelevance Review
What is RichRelevance?
RichRelevance is a leading, cloud-based omnichannel personalization platform built to help Retailers, B2B, financial services, travel and hospitality, and branded manufacturers personalize their customer experiences. It is an AI-driven solution that empowers business of all sizes to utilize customer data to craft distinctive digital experiences which innovatively engage customers on their mobile device, tablets, business website, and in the brick and mortar stores. The platform streamlines the creation and delivery of personalized experiences across the full breadth of customer lifecycle to spur unfathomable engagements that increase customer lifetime value.
RichRelevance’s investment in big data and dual-tier datacenters creates a reliable and well-structured spine for scaling and serving highly personalized customer experiences. Besides, its revolutionary personalization engine makes it easy to quickly invent and convey brand-centric customer experiences across the customer lifecycle. Some of its notable solutions include RichRelevance Recommend, RichRelevance Engage, RichRelevance Discover, RichRelevance Find, and RichRelevance Build.
Show MoreOverview of RichRelevance Benefits
RichRelevance is a ground-breaking personalization platform that is endowed with the capability to power continuous customer experience across the web, in-store, mobile devices, and other channels. It comes with numerous solutions built to deliver multiple benefits including:
Ease of personalizing the customer experience
RichRelevance is a revolutionary solution that features a powerful personalization engine. The engine enables businesses to craft and deliver personalized customer experiences across their continuum of customers’ lifecycle. Besides, the engine is backed by robust personalization tools that ensure the continuity of personalized experiences across the web, in-store, mobile, and other channels. This leads to customer satisfaction and happiness, thereby facilitating increased loyalty and deeper engagement from customers.
Make precise decision
In addition, RichRelevance leverages a real-time AI engine that enables businesses to make decision-based on context, shoppers, and data streams. It utilizes advanced machine learning to continuously test, measure, and optimize numerous parameters and algorithms to deliver impactful customer experiences. Its models are re-engineered 12 times a day, which means they have massive capability to adjust to the slightest change in inventory, behavior, and pricing to drive greater interaction and revenue growth.
An impressive suite of solutions
Better still, RichRelevance delivers one of the most comprehensive sets of solutions that interact with every customer in the entire shopping journey. For instance, the RichRelevance Build allows businesses to connect to endless personalization possibilities. It provides access to API-based tools that make it easy to manage and collect data from numerous sources to integrate personalization. On the other hand, RichRelevance Discover permits businesses to use navigation and browse results to enhance customer experience.
Show MoreOverview of RichRelevance Features
- Individualization
- Omnichannel personalization
- Behavioral messaging
- Site optimization
- Unified customer profile
- Behavioral recommendations
- Datamesh
- Retail advertising
RichRelevance Position In Our Categories
Bearing in mind businesses have specific business-related requirements, it is only prudent that they steer clear of selecting a one-size-fits-all, ideal solution. Nonetheless, it would be almost impossible to pinpoint such application even among widely used software systems. The efficient thing to do is to set down the various critical aspects that require analysis like critical features, price terms, skill aptitude of staff members, business size, etc. Thereafter, you should follow through your product research exhaustively. Go over these RichRelevance review articles and explore each of the software solutions in your list in detail. Such comprehensive product research ascertain you stay away from unfit applications and pay for the system that has all the aspects your business requires for success.
Position of RichRelevance in our main categories:
TOP
50
RichRelevance is one of the top 50 Customer Experience Management Software products
If you are considering RichRelevance it may also be a good idea to examine other subcategories of Customer Experience Management Software listed in our database of B2B software reviews.
It's crucial to realize that virtually no service in the Customer Experience Management Software category is going to be an ideal solution able to match all the goals of different business types, sizes and industries. It may be a good idea to read a few RichRelevance Customer Experience Management Software reviews first as specific software might excel exclusively in a very narrow set of applications or be prepared with a really specific type of industry in mind. Others can operate with an intention of being easy and intuitive and therefore lack complex functionalities needed by more experienced users. You can also come across solutions that support a broad group of users and provide a complex feature base, however that usually comes at a higher price of such a solution. Make sure you're aware of your requirements so that you select a software that has exactly the elements you search for.
How Much Does RichRelevance Cost?
RichRelevance Pricing Plans:
Free Trial
Quote based plan
Contact vendor
What are RichRelevance pricing details?
RichRelevance Pricing Plans:
Free Trial
Quote based plan
Contact vendor
RichRelevance doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.
User Satisfaction
Positive Social Media Mentions
65
Negative Social Media Mentions
0
We know that when you decide to purchase a Customer Experience Management Software it’s important not only to find out how professionals evaluate it in their reviews, but also to discover if the actual clients and enterprises that use this software are actually satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and RichRelevance reviews across a vast range of social media sites. The data is then featured in an easy to digest form indicating how many people had positive and negative experience with RichRelevance. With that information at hand you should be prepared to make an informed buying choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Mac
Deployment
- Cloud Hosted
Language Support
- English
- German
- Japanese
- French
- Swedish
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for RichRelevance?
RichRelevance integrates with the following applications:
- Accenture
- Diginetica
- Openmind
- Bluefoot
- Cnet
- Empathy Broker
- Criteo
- Now Interact
- Thoughspot
- Nielsen
- Amplience
- Baazavoice
- Baazarvoice
- Gigya
- Janrain
- Oracle
- Softbank
- Thousandeyes
- The Cocktail
- Digia
- Obase
- Salesforce
- Hybris
- IBM
- Magento
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