SAP Jam Review
What is SAP Jam?
SAP Jam is a cloud-based enterprise social networking suite and collaboration app that helps users connect with employees, partners, and customers. SAP Jam can be utilized to protect company data by collaborating over a secure network. The app helps employees to find colleagues and experts to collaborate with, as well as providing a place to manage and organize projects.
SAP Jam provides vertical industry solutions for Information Technology, Customer Service, Marketing, Sales, and HR teams. The app can be utilized to lower training costs by sharing company knowledge and documentation. SAP Jam also offers a platform for client-facing teams to communicate with partners and clients, discussing topics in online groups and reducing issue resolution time.
SAP Jam provides enterprise social networking features such as project collaboration tools, task management, discussions and polls, instant messaging, discussions and chat rooms, document and content sharing,, microblogging, and personal profiles. Team leaders can delegate tasks and track performance and project progress. Clients, partners, and stakeholders can log into SAP Jam to keep themselves updated on project progress.
SAP Jam helps the new hire onboarding procedure with training tools like the capability to set up online classrooms and courses. Employees can share files, documents, screen recordings, videos and more with new hires. New hires use SAP Jam’s groups and communities to connect with subject experts and colleagues to quickly find answers to queries.
Show MoreOverview of SAP Jam Benefits
SAP Jam provides social collaboration:
- In your business, productivity, and mobile apps, or directly in the app
- To drive measurable results
- Across the business with a secure social platform to avoid social silos and to deliver a seamless experience
SAP Jam is an in-context collaboration platform that brings collaboration into key work processes across all lines of business. The market-first built-in work patterns bring together best practices, experts, content, data, and problem-solving approaches to enable people to improve onboarding and learning effectiveness, reduce sales and service cycle times, and to improve customer engagement.
Knowledge Management, HR, and Learning:
- You can create and share development and performance goals and find shared knowledge and experts.
- Train new hires with guides, handbooks, documents, polls, blogs, wikis, screen recordings, and videos.
- Engage with new employees over Jam communities, offer job-specific training, delegate tasks and track performance.
Collaborative Opportunity Management: You can keep important stakeholders updated on opportunity progress, define approval workflows, organize collaboration groups, and find subject matter experts.
Recommendations: Receive personalized recommendations on your home page and suggestions on content to read based on the groups and people you like and follow, and your activities.
Project Collaboration Tools: Create agendas, schedule appointments and meetings, give feedback, propose decisions, present proposals, list pros and cons from your team, and rank ideas by voting.
Show MoreOverview of SAP Jam Features
- Blog tool
- Chat rooms
- Collaborative Opportunity Manager
- Company feed
- Direct messaging
- Discussions and polls
- Employee profiles
- Groups/team workspaces
- HR, knowledge management, and learning
- iPhone/iPad, Blackberry and Android app
- Link and photo sharing
- Microblogging
- Notifications
- Personal activity feeds
- Recommendations
- Social documents
- Social learning tools
- Video and screen recordings
- Wiki pages
- Works on any mobile browser
What Problems Will SAP Jam Solve?
HR: SAP Jam complements formal learning solutions with social learning where users can partake in topical communities, work with mentors and coaches in private one-to-one or one-to-many groups, share knowledge and ask questions, and ask for advice. SAP Jam reduces learning costs, improves effectiveness, and increases employee engagement. Integration with SuccessFactors Learning and SAP Learning Solution allow users to search in-course directories and locate related social learning communities and content. Each community includes “work patterns” which are pre-built social processes for common activities around learning, onboarding, etc. Additionally, communities allow users to post content, create/share/view videos, share ideas, and find relevant experts.
Sales: SAP Jam enables sales teams to reduce sales cycle times, collectively build winning proposals, and engage customers. With the built-in work patterns for account management, opportunity management, deal rooms, and customer engagement, sales teams can come together with other internal team members and channel partners to perform account planning, discuss key obstacles, work on joint plans, and engage customers directly in kickoff meetings and requirements collection. Integration with SAP Cloud for Customer, SAP CRM, and SAP ECC enables immediate ability to kick off a collaborative process directly from the account or opportunity. Problem solving tools such as pro/con tables and ranking assist in problem solving and decision making. Participants can view within SAP Jam the opportunities, service requests, orders, and invoices to get a full picture of the customer. Documents can be collectively edited, key dates shared, and tasks assigned and tracked.
Service: SAP Jam provides service teams the ability to streamline issue resolution and to improve customer satisfaction. With the built-in work patterns for service issue resolution, teams can come together quickly to collaborate on escalations. Additional work patterns can also reduce onboarding time for new service representatives and provide a community for customers to engage and work with service directly. Integration with SAP Cloud for Customer and SAP CRM enable service teams to view service requests in SAP Jam and immediately initiate groups to engage key stakeholders in resolving a customer issue. Customers can ask questions and review best answers, review and rate documentation, and watch videos of how to self-service specific issues.
How Much Does SAP Jam Cost?
SAP Jam Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are SAP Jam pricing details?
SAP Jam Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact SuccessFactors, a SAP company, for a price quote.
User Satisfaction
Positive Social Media Mentions
175
Negative Social Media Mentions
7
We are aware that when you decide to purchase a Collaboration Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to check if the actual users and companies that bought it are genuinely satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SAP Jam reviews across a broad array of social media sites. The data is then displayed in a simple to digest form revealing how many users had positive and negative experience with SAP Jam. With that information at hand you will be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SAP Jam?
SAP Jam supports the following integrations:
- SAP Cloud for Customer
- SAP CRM
- SuccessFactors HCM suite
- SAP Learning Solution (LSO)
- SAP Sales and Operations Planning
- SAP BusinessObjects BI Platform
- SAP ECC
- SAP HANA Cloud Platform (HCP)
- SAP Business Suite
- SAP Business Suite on HANA
- SAP S/4 HANA
- SAP Extended ECM
- Hybris Marketing
- Microsoft Office Outlook
- Microsoft Lync
- Microsoft Office 365 SharePoint Online
- Microsoft Office (Word, Excel, and PowerPoint)
- Alfresco One
- OpenText Content Server
- Box
- Google Calendar
- Google Docs
- Kaltura
- YouTube
- Other 3rd party applications via the SAP Jam developer program
SAP Jam User Reviews
SAP Jam average rating:
3/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: It gives a whole meaning to interaction. Communication with this platform is a lot more straightforward and human.
CONS: It's not that convenient looking into the dynamic data released by the users.
The least favorable review
PROS: The courses can be fun for kids to share, and interact on their projects
CONS: I was mortified to find out that my 8yr old child was learning definitions of words like bi, and pans from other kids on Jam.com. These kids are posting things about their sexuality unchecked by moderators; yet when my child responds with "that's weird" he's dubbed some type of verbal bully, and suspended. They updated their policy to address sexual content yet the damage was already done, and my child treated like a violator when it was his innocence that was violated. We continued to use Jam with hopes this issue wouldn't come up again. A few weeks later my son posted silly comments joking about our dog's poop, and he was banned off the site. No doubt he wouldn't be banned for poop jokes if the moderators were taking responsibility for themselves regarding the first incident. Now after many hours of dedication to his art projects on Jam and a growing enthusiasm to share his progress, I have to try and reassure my son of his value and importance to his community of peers after facing this type of rejection. I'm completely disgusted, and so very disappointed for my kid.
More reviews from 3 actual users:
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- Latest
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A good enterprise tool for today’s social network.
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.09.2021
Company Size: 11-50 Employees
Industry: Internet
PROS: It's simplicity and intuitive design are some of its biggest advantages. Its streamlined user interface makes it quick and easy for new users to learn through this platform.
CONS: There have been instances where its social interaction part gets a bit confusing. Whenever a buzz post is present, the platform ends up creating an overwhelming number of notifications.
A very functional platform.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 23.01.2021
Company Size: More than 100 Employees
Industry: n/a
PROS: It gives a whole meaning to interaction. Communication with this platform is a lot more straightforward and human.
CONS: It's not that convenient looking into the dynamic data released by the users.
Sexual content on Jam.com
Read full review >
1/5
Overall impression
3/5
Customer Support
1/5
Value for Money
3/5
Ease of Use
Published on: 22.01.2019
Company Size: N/A
Industry: N/A
PROS: The courses can be fun for kids to share, and interact on their projects
CONS: I was mortified to find out that my 8yr old child was learning definitions of words like bi, and pans from other kids on Jam.com. These kids are posting things about their sexuality unchecked by moderators; yet when my child responds with "that's weird" he's dubbed some type of verbal bully, and suspended. They updated their policy to address sexual content yet the damage was already done, and my child treated like a violator when it was his innocence that was violated. We continued to use Jam with hopes this issue wouldn't come up again. A few weeks later my son posted silly comments joking about our dog's poop, and he was banned off the site. No doubt he wouldn't be banned for poop jokes if the moderators were taking responsibility for themselves regarding the first incident. Now after many hours of dedication to his art projects on Jam and a growing enthusiasm to share his progress, I have to try and reassure my son of his value and importance to his community of peers after facing this type of rejection. I'm completely disgusted, and so very disappointed for my kid.
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SAP Jam user reviews
A good enterprise tool for today’s social network.
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.09.2021
Company Size: 11-50 Employees
Industry: Internet
A very functional platform.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 23.01.2021
Company Size: More than 100 Employees
Industry: n/a
Sexual content on Jam.com
Read full review >
1/5
Overall impression
3/5
Customer Support
1/5
Value for Money
3/5
Ease of Use
Published on: 22.01.2019
Company Size: N/A
Industry: N/A
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