SAP Jam Review

HR: SAP Jam complements formal learning solutions with social learning where users can partake in topical communities, work with mentors and coaches in private one-to-one or one-to-many groups, share knowledge and ask questions, and ask for advice. SAP Jam reduces learning costs, improves effectiveness, and increases employee engagement. Integration with SuccessFactors Learning and SAP Learning Solution allow users to search in-course directories and locate related social learning communities and content. Each community includes “work patterns” which are pre-built social processes for common activities around learning, onboarding, etc. Additionally, communities allow users to post content, create/share/view videos, share ideas, and find relevant experts.

Sales: SAP Jam enables sales teams to reduce sales cycle times, collectively build winning proposals, and engage customers. With the built-in work patterns for account management, opportunity management, deal rooms, and customer engagement, sales teams can come together with other internal team members and channel partners to perform account planning, discuss key obstacles, work on joint plans, and engage customers directly in kickoff meetings and requirements collection. Integration with SAP Cloud for Customer, SAP CRM, and SAP ECC enables immediate ability to kick off a collaborative process directly from the account or opportunity. Problem solving tools such as pro/con tables and ranking assist in problem solving and decision making. Participants can view within SAP Jam the opportunities, service requests, orders, and invoices to get a full picture of the customer. Documents can be collectively edited, key dates shared, and tasks assigned and tracked.

Service: SAP Jam provides service teams the ability to streamline issue resolution and to improve customer satisfaction. With the built-in work patterns for service issue resolution, teams can come together quickly to collaborate on escalations. Additional work patterns can also reduce onboarding time for new service representatives and provide a community for customers to engage and work with service directly. Integration with SAP Cloud for Customer and SAP CRM enable service teams to view service requests in SAP Jam and immediately initiate groups to engage key stakeholders in resolving a customer issue. Customers can ask questions and review best answers, review and rate documentation, and watch videos of how to self-service specific issues.