SatisMeter Review
What is SatisMeter?
SatisMeter is an advanced feedback platform that enables companies from all scales and industries have a real-time insight on customer satisfaction. The platform uses a Net Promoter System to both measure scores and the effect those scores will have on business performance. Packed with a variety of useful and innovative features, SatisMeter makes it possible to collect and analyze data all from one location, and consequently to build lasting customer relationships and to accelerate ROI growth.
The things that make SatisMeter so popular among companies is its simplicity, being among the easiest-to-understand tools that doesn’t require agents to surmount complex learning curves in order to support customers. The interface is intuitive, and the functions are available on comprehensive dashboards, a click away from being applied. On top of that, SatisMeter is well integrated to fit your already established software framework, and reasonably priced to meet the needs even of small businesses and startups.
Show MoreOverview of SatisMeter Benefits
SatisMeter makes it possible for companies to follow and respond to literally every issue, and use agent data to build a comprehensive case database from where to manage similar cases. The Net Promoter System analyzes information from all channels as it arrives, making sure no inquiry will slide through the cracks. All tickets are delivered to the most appropriate agent as fast as possible, which obviously leads to quicker and more efficient solutions. At the end of the day, the end users of a SatisMeter Help Desk will feel satisfied, and the company will get to save both money and resources.
Welcoming SatisMeter on board will be easy, as one probably wouldn’t expect from such a flexible and powerful tool. Being cloud-hosted, SatisMeter won’t demand any cumbersome installation process, and won’t exhaust prospective agents with clunky learning curves. Support, however, will always be at your fingertips to answer whatever question that may arise. For now, they’ve displayed a suite of training materials you could use to familiar with the functions prior to commitment, including, of course, their feature-rich and free trial program.
Using the NPS collected and analyzed customer satisfaction information, companies can easily get the clear idea of how their customers feel about them, and why is that so. The team becomes more interconnected, as agents have their own collaboration channel to solve bugs together, and consequently reap the benefits of successful cooperation. All of the abovementioned benefits will make even more sense for every business after pricing information has been displayed – SatisMeter is among the most affordable high-quality help desks on the market, where plans are adjusted to the scale of the business, and transition from one plan to another is simply painless. Larger enterprises can even turn to the company themselves, and get a specially developed package on a special price that suits their needs.
Show MoreOverview of SatisMeter Features
- Integrated Survey
- Real-Time Analytics
- Translations
- Survey Customization
- Collaboration
- Integration
- Mobile Optimization
- Net Promoter System
What Problems Will SatisMeter Solve?
Reduced churn: SatisMeter gathers feedback inside online products, and contact already churned customers via email. Afterwards, it analyzes the gathered responses, and can send them to other services (CRM, Intercom, Slack, Marketing or Support tools). This way clients can have all the customer data in one place (CRM) and contact unhappy customers and resolve their problems before they churn (Intercom, Support), and consequently target marketing campaigns based on satisfaction of each user.
Enhnce Trial Conversion: Before the end of the trial, the system can identify the driver of (dis)satisfaction of users. Then, it automates the process to offer discount to price sensitive ones, prolong trial for the ones that didn’t have enough time, upsell the happy ones and contact unhappy ones that left a verbal feedback. This can be done using the integration with Segment and Zapier.
Clear Insight on Customers’ Needs: Online businesses can get insights of their customers needs, by simply asking inside their product, and share the verbal feedback throughout the whole company, so that everyone knows what their customers thing. It can be done via Slack integration or email digest.
Awards & Quality Certificates
SatisMeter Position In Our Categories
Keeping in mind businesses have unique business wants, it is only prudent they abstain from seeking a one-size-fits-all, ”best” business program. Just the same, it would be almost impossible to pinpoint such a software product even among popular software solutions. The better step to do can be to write down the various chief functions which demand research such as critical features, pricing, technical skill aptitude of the employees, company size, etc. Then, you must follow through the research through and through. Browse over these SatisMeter evaluations and scrutinize each of the software systems in your list in detail. Such all-encompassing research ascertains you weed out poorly fit applications and choose the one which meets all the tools your business requires to be successful.
Position of SatisMeter in our main categories:
TOP
200
SatisMeter is one of the top 200 CRM Software products
Since each enterprise has unique business wants, it is sensible for them to abstain from looking for a one-size-fits-all faultless software application. Needless to say, it would be pointless to try to find such an app even among popular software solutions. The clever thing to do would be to list the various essential elements that require consideration such as required features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some SatisMeter Reviews Management Software reviews and investigate each of the other apps in your shortlist in detail. Such in-depth research can make sure you weed out ill-fitting systems and select the app that offers all the aspects you need for business success.
How Much Does SatisMeter Cost?
SatisMeter Pricing Plans:
Free Trial
Startup
$49.00/month
Growth
$99.00/month
Business
$299.00/month
Enterprise
By quote
What are SatisMeter pricing details?
SatisMeter Pricing Plans:
Free Trial
Startup
$49.00/month
Growth
$99.00/month
Business
$299.00/month
Enterprise
By quote
SatisMeter is available in the following payment plans:
Startup – $49.00/month
- 300 Responses
- 3,000 Active Users
Growth – $99.00/month
- 1000 Responses
- 10,000 Active Users
Business – $299.00/month
- 10,000 Responses
- 100,000 Active Users
Enterprise – by quote
- 10, 000 + Responses
- 100,000 + Active Users
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you choose to buy a Reviews Management Software it’s crucial not only to learn how professionals score it in their reviews, but also to check if the actual clients and businesses that use these solutions are actually content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SatisMeter reviews across a wide range of social media sites. The information is then featured in a simple to digest format revealing how many customers had positive and negative experience with SatisMeter. With that information available you should be equipped to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SatisMeter?
StatisMeter integrates with the following systems and applications:
- Intercom
- Segment
- Webhooks
- Slack
- Geckoboard
- SalesMachine
- MailChimp
- Customer.io
- Mixpanel
- Zapier
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