SatisMeter Review
What is SatisMeter?
SatisMeter is an advanced feedback platform that enables companies from all scales and industries have a real-time insight on customer satisfaction. The platform uses a Net Promoter System to both measure scores and the effect those scores will have on business performance. Packed with a variety of useful and innovative features, SatisMeter makes it possible to collect and analyze data all from one location, and consequently to build lasting customer relationships and to accelerate ROI growth.
The things that make SatisMeter so popular among companies is its simplicity, being among the easiest-to-understand tools that doesn’t require agents to surmount complex learning curves in order to support customers. The interface is intuitive, and the functions are available on comprehensive dashboards, a click away from being applied. On top of that, SatisMeter is well integrated to fit your already established software framework, and reasonably priced to meet the needs even of small businesses and startups.
Show MoreOverview of SatisMeter Benefits
SatisMeter makes it possible for companies to follow and respond to literally every issue, and use agent data to build a comprehensive case database from where to manage similar cases. The Net Promoter System analyzes information from all channels as it arrives, making sure no inquiry will slide through the cracks. All tickets are delivered to the most appropriate agent as fast as possible, which obviously leads to quicker and more efficient solutions. At the end of the day, the end users of a SatisMeter Help Desk will feel satisfied, and the company will get to save both money and resources.
Welcoming SatisMeter on board will be easy, as one probably wouldn’t expect from such a flexible and powerful tool. Being cloud-hosted, SatisMeter won’t demand any cumbersome installation process, and won’t exhaust prospective agents with clunky learning curves. Support, however, will always be at your fingertips to answer whatever question that may arise. For now, they’ve displayed a suite of training materials you could use to familiar with the functions prior to commitment, including, of course, their feature-rich and free trial program.
Using the NPS collected and analyzed customer satisfaction information, companies can easily get the clear idea of how their customers feel about them, and why is that so. The team becomes more interconnected, as agents have their own collaboration channel to solve bugs together, and consequently reap the benefits of successful cooperation. All of the abovementioned benefits will make even more sense for every business after pricing information has been displayed – SatisMeter is among the most affordable high-quality help desks on the market, where plans are adjusted to the scale of the business, and transition from one plan to another is simply painless. Larger enterprises can even turn to the company themselves, and get a specially developed package on a special price that suits their needs.
Show MoreOverview of SatisMeter Features
- Integrated Survey
- Real-Time Analytics
- Translations
- Survey Customization
- Collaboration
- Integration
- Mobile Optimization
- Net Promoter System
What Problems Will SatisMeter Solve?
Reduced churn: SatisMeter gathers feedback inside online products, and contact already churned customers via email. Afterwards, it analyzes the gathered responses, and can send them to other services (CRM, Intercom, Slack, Marketing or Support tools). This way clients can have all the customer data in one place (CRM) and contact unhappy customers and resolve their problems before they churn (Intercom, Support), and consequently target marketing campaigns based on satisfaction of each user.
Enhnce Trial Conversion: Before the end of the trial, the system can identify the driver of (dis)satisfaction of users. Then, it automates the process to offer discount to price sensitive ones, prolong trial for the ones that didn’t have enough time, upsell the happy ones and contact unhappy ones that left a verbal feedback. This can be done using the integration with Segment and Zapier.
Clear Insight on Customers’ Needs: Online businesses can get insights of their customers needs, by simply asking inside their product, and share the verbal feedback throughout the whole company, so that everyone knows what their customers thing. It can be done via Slack integration or email digest.
Awards & Quality Certificates
SatisMeter Position In Our Categories
Knowing that businesses have specific business-related needs, it is practical they steer clear of getting an all-in-one, ”best” software. Nevertheless, it would be futile to try to discover such a software solution even among recognizable software systems. The practical thing to undertake is to make a list of the various chief factors that need consideration such as key features, plans, technical skill aptitude of staff members, company size, etc. The second step is, you must follow through your product research through and through. Read some SatisMeter evaluations and explore each of the software options in your list more closely. Such all-encompassing product investigation ensures you steer clear of poorly fit applications and pay for the system that has all the function your company requires in sustaining growth.
Position of SatisMeter in our main categories:
TOP
200
SatisMeter is one of the top 200 CRM Software products
Every company is different, and can call for a particular type of Reviews Management Software solution that will be adjusted to their company size, type of clients and staff and even individual industry they cater to. You should not count on finding a perfect services that will work for every business no matter what their background is. It may be a good idea to read a few SatisMeter Reviews Management Software reviews first and even then you should pay attention to what the service is intended to do for your business and your employees. Do you need a simple and straightforward app with only elementary functions? Will you really use the advanced tools required by pros and big enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a trustworthy software that will fit your budget.
How Much Does SatisMeter Cost?
SatisMeter Pricing Plans:
Free Trial
Startup
$49.00/month
Growth
$99.00/month
Business
$299.00/month
Enterprise
By quote
What are SatisMeter pricing details?
SatisMeter Pricing Plans:
Free Trial
Startup
$49.00/month
Growth
$99.00/month
Business
$299.00/month
Enterprise
By quote
SatisMeter is available in the following payment plans:
Startup – $49.00/month
- 300 Responses
- 3,000 Active Users
Growth – $99.00/month
- 1000 Responses
- 10,000 Active Users
Business – $299.00/month
- 10,000 Responses
- 100,000 Active Users
Enterprise – by quote
- 10, 000 + Responses
- 100,000 + Active Users
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to purchase a Reviews Management Software it’s crucial not only to find out how professionals rank it in their reviews, but also to check whether the actual users and businesses that purchased these solutions are actually happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and SatisMeter reviews across a broad range of social media sites. The data is then displayed in a simple to understand format showing how many people had positive and negative experience with SatisMeter. With that information at hand you should be ready to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SatisMeter?
StatisMeter integrates with the following systems and applications:
- Intercom
- Segment
- Webhooks
- Slack
- Geckoboard
- SalesMachine
- MailChimp
- Customer.io
- Mixpanel
- Zapier
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