ServiceDock Review
What is ServiceDock?
ServiceDock is a customer communication solution built for brick and mortar businesses with multiple locations such as retail stores, entertainment groups, and restaurant chains. It helps these businesses do two things to improve CX and build customer loyalty:
1. Gather and manage customer feedback from which they can derive high quality and highly actionable business insights. It uses messaging apps to capture location-based feedback, helping businesses gather data on how individual stores are performing and build customer insight across the chain. It also makes following up easy so businesses can turn detractors into brand ambassadors and promoters.
2. Connect store staff with local consumers, thereby building rapport and trust between them and the local community. The software does this by allowing businesses to engage their customers at outlet level via popular messaging apps customers already have on their smartphones (e.g. Facebook Messenger).
Show MoreOverview of ServiceDock Benefits
ServiceDock delivers a new approach to getting customer feedback that they can analyze and extract business insights from. It enables your business to engage your customers the same way they would engage their circle of friends and loved ones – via social media.
With ServiceDock, you can send short interactive surveys to your customers through social messaging apps such as Facebook Messenger. This is a very effective practice as many of your customers are using Facebook Messenger and other messaging apps as a communication tool for both business and personal communication.
Messaging apps have built-in engagement tools that enable ServiceDock to gather all the data it needs to make detailed feedback analysis. On top of that, messaging apps make it easy for your business to make follow-ups on your customers without having them give their contact details.
Customers can also message your stores through their messaging apps or your own web messenger, speeding up the communication processes and effectively closing the feedback loop. This feature empowers your store managers and franchisees to address issues and respond to queries form their local customers.
Simply put, ServiceDock provides your brick and mortar business with a solution that enables them to capture customer feedback and data without any difficulty. It gives a new dimension to the way they engage their customers, which allows them to know their consumers better so they can deliver better customer experience without having to rely heavily on in-store service and phone calls to engage.
Show MoreOverview of ServiceDock Features
- Alerts/Escalation
- Automated Routing
- Automatic Customer Notices
- Complaint Monitoring
- Customer Database
- Customer Experience Management
- Inbox/Queue Management
- Live Chat
- Surveys and Feedback
- Trouble Ticketing
What Problems Will ServiceDock Solve?
1. Capturing feedback in physical locations
John runs an outlet of a large fast-food chain. There’s a new kid on the grill and he’s not putting two beef patties in the double cheeseburger. Mary orders a double cheeseburger and notices that there’s only one patty. She’s not one for confronting people but she sees a sign seeking feedback on her table. She scans the Messenger Code and answers the questions and explains what happened. John gets a notification on his ServiceDock app that a customer has provided negative feedback and on checking with the new employee identifies the problem, thus preventing the issue affecting more customers.
2. Closing the feedback loop
John responds quickly to ask Mary if she is still in the restaurant. She responds that she’s just about to leave. He comes out from behind the counter and identifies her from her profile image. He apologizes for what happened and sends Mary a voucher for a free meal on her next visit. Mary leaves thinking what a wonderful experience that was, rather than dwelling on the fact that her burger was missing a patty.
3. Store-specific customer service via messaging
Carlo buys a fancy digital camera in an electronics store from Ben who works on the shop floor. Carlo brings it home but despite Ben showing him how to fit the zoom lens in the store, he cannot manage to attach it. He clicks on the store-specific messaging link on the company’s store locator and messages the store explaining the problem. He mentions that he dealt with Ben. Ben sees the message in his ServiceDock app and responds to Carlo with a short video demo explaining how to fit the lens. Carlo manages to fit the lens and is thankful he didn’t have to return to the store to get it sorted.
Awards & Quality Certificates
ServiceDock Position In Our Categories
Knowing that businesses have distinctive business wants, it is only logical they steer clear of deciding on a one-size-fits-all, ”best” software solution. Be that as it may, it would be almost impossible to pinpoint such application even among widely used software products. The right thing to undertake can be to list the several chief factors that need deliberation like major features, plans, skill ability of staff, business size, etc. After which, you should perform your product research systematically. Browse over these ServiceDock evaluations and check out each of the software programs in your list more closely. Such detailed research ensure you keep away from mismatched software solutions and select the one which offers all the features your company requires.
Position of ServiceDock in our main categories:
TOP
100
ServiceDock is one of the top 100 Customer Experience Management Software products
If you are interested in ServiceDock it could also be beneficial to analyze other subcategories of Best Customer Experience Management Software collected in our database of B2B software reviews.
There are popular and widely used systems in each software group. But are they necessarily the best fit for your enterprise’s specific wants? A popular software solution may have thousands of subscribers, but does it present what you need? For this reason, do not blindly invest in popular systems. Read at least a few ServiceDock Best Customer Experience Management Software reviews and think about the elements that you desire in the software such as the price, main tools, available integrations etc. Then, select a few solutions that fit your requirements. Try out the free trials of these platforms, read online opinions, get clarifications from the seller, and do your research thoroughly. This in-depth research is certain to assist you find the best software platform for your organization’s specific requirements.
How Much Does ServiceDock Cost?
ServiceDock Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are ServiceDock pricing details?
ServiceDock Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact ServiceDock for information about their basic and enterprise pricing offers. You can also submit a request for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
2
Negative Social Media Mentions
0
We realize that when you choose to get a Customer Experience Management Software it’s important not only to see how experts score it in their reviews, but also to find out whether the real users and companies that bought it are actually satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and ServiceDock reviews across a broad range of social media sites. The information is then presented in an easy to digest way showing how many clients had positive and negative experience with ServiceDock. With that information at your disposal you should be prepared to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ServiceDock?
ServiceDock integrates with Zendesk and plans to add more in the future.
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