Sinch Review
What is Sinch?
Sinch is a cloud-hosted, mobile communications platform that offers Voice, Verification, Video, SMS, and Instant Messaging solutions for app integration. The technology intends to make it convenient for developers to enhance the modern app experience and become the ideal commuications partner across various industries.
Developers can do away with the complications in line with building and maintaining advanced communications infrastructures. This is due to how Sinch handles tedious processes and offers a simple to integrate SDK. Users can add HD quality VoIP calling using WiFi calling or PSTN origination and termination to an app. The Sinch SMS API, Voice, or Flash Call technology also provides fast and effective phone number verification, while the application’s SDK delivers video calling solutions worldwide over a data connection or WiFi from a user’s webpage or application.
Sinch users can also send SMS from various OS apps, backend, or website. Number masking protects the identities of customers on voice calls and SMS.
Show MoreOverview of Sinch Benefits
Sinch has an extensive platform for real-time communication across the Internet. The system consists of various software development kits (SDKs) that integrate with devices, online applications, or web-based back-end services. The Sinch back-end services also integrate with the public switched telephone network (PSTN) via high quality voice termination at affordable rates, thus allowing users to connect calls to any phone number in over 150 countries.
The Sinch SMS Messaging API allows users to send SMS messages to mobile devices and review their status via the software platform. For added convenience, users can also rent SMS-enabled numbers from Sinch to accommodate inbound SMS messages from your users that are sent to the app backend.
The Sinch platform supports the provisioning of SMS-enabled numbers that can be used for two-way messaging. Through these numbers, one can send SMS messages to users and receive messages when a user replies to the particular SMS number.
Sinch provides phone number, SMS, and Flash Call verification in order to protect the identity of both customers and service providers. The service takes care of all the different steps in a verification process and allows developers to focus more on building applications, while easily reinforcing their sign up and login processes.
Sinch offers software development kits for Video Calling for more personal communications. The service integrates with mobile and web applications for convenient video calling based features.
Show MoreOverview of Sinch Features
- HD quality VoIP calling
- Phone number verification
- Video calling
- SMS solutions
- Number masking
Sinch Position In Our Categories
Since businesses have special business demands, it is only reasonable that they abstain from getting an all-encompassing, ideal software solution. Still, it is hard to try to discover such application even among well-known software systems. The reasonable step to undertake is to set down the various major aspects that entail analysis including key features, pricing, skill aptitude of staff members, business size, etc. Thereafter, you should conduct your product research thoroughly. Read some of these Sinch evaluations and scrutinize each of the software solutions in your list in detail. Such detailed product research ensures you drop poorly fit applications and subscribe to the system which offers all the tools your company requires.
Position of Sinch in our main categories:
TOP
50
Sinch is one of the top 50 Business Phone Systems products
Enterprises have different wants and requirements and no software application can be perfect in such a situation. It is useless to try to find a perfect off-the-shelf software system that fulfills all your business requirements. The wise thing to do would be to adapt the application for your special requirements, staff member skill levels, finances, and other factors. For these reasons, do not rush and invest in well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your particular wants. Do your homework, investigate each short-listed system in detail, read a few Sinch Business Phone Systems reviews, call the seller for clarifications, and finally choose the application that offers what you need.
How Much Does Sinch Cost?
Sinch Pricing Plans:
Free Trial
App to App Calling 0-2500 minutes/month
Free
App to App Calling Over 2500 minutes/month
$0.002/minute
App to Phone Calling Landline
$0.01/minute
App to Phone Calling Mobile
$0.01/minute
Phone to Phone Calling Inbound
$0.004/minute
Phone to Phone Calling Outbound
$0.01/minute
Phone to Phone Calling Numbers
$0.80/month
SIP Connectivity Connection
$0.0025/minute
SIP Connectivity More than 250,000 minutes
Contact vendor
Verification Services SMS
$0.0064/sms
Verification Services Flash Call
$0.0023/flash attempt
Verification Services Voice
$0.01 /min
More than 250,000 verification attempts per month
Contact vendor
Video 0-2500 minutes/month
Free
Video More than 2500 minutes/month
$0.003
Video More than 250,000 minutes/month
Contact vendor
What are Sinch pricing details?
Sinch Pricing Plans:
Free Trial
App to App Calling 0-2500 minutes/month
Free
App to App Calling Over 2500 minutes/month
$0.002/minute
App to Phone Calling Landline
$0.01/minute
App to Phone Calling Mobile
$0.01/minute
Phone to Phone Calling Inbound
$0.004/minute
Phone to Phone Calling Outbound
$0.01/minute
Phone to Phone Calling Numbers
$0.80/month
SIP Connectivity Connection
$0.0025/minute
SIP Connectivity More than 250,000 minutes
Contact vendor
Verification Services SMS
$0.0064/sms
Verification Services Flash Call
$0.0023/flash attempt
Verification Services Voice
$0.01 /min
More than 250,000 verification attempts per month
Contact vendor
Video 0-2500 minutes/month
Free
Video More than 2500 minutes/month
$0.003
Video More than 250,000 minutes/month
Contact vendor
Sinch SMB and enterprise pricing for different services across its platform are as follows:
Voice Services
App to App Calling
- 0-2500 minutes/month = Free
- Over 2500 minutes/month = $0.002/minute
App to Phone Calling
- Landline = $0.01/minute
- Mobile = $0.01/minute; with varied outbound mobile rates per network
Phone to Phone Calling
- Inbound = $0.004/minute
- Outbound = $0.01/minute
- Numbers = $0.80/month
SIP Connectivity
- Connection = $0.0025/minute
- More than 250,000 minutes per month = By quote
Verification Services
SMS = $0.0064 /sms
Flash Call = $0.0023 /flash attempt
Voice = $0.01 /min
More than 250,000 verification attempts per month = By quote
Video Pricing
0-2500 minutes/month = Free
More than 2500 minutes/month = $0.003
More than 250,000 minutes/month = By quote
User Satisfaction
Positive Social Media Mentions
171
Negative Social Media Mentions
6
We know that when you choose to buy a Business Phone Systems it’s crucial not only to learn how experts score it in their reviews, but also to discover if the actual people and companies that purchased this software are actually content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Sinch reviews across a vast array of social media sites. The data is then presented in an easy to digest form revealing how many people had positive and negative experience with Sinch. With that information at hand you will be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- One-time payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Sinch?
There is no information available about the specific applications that Sinch integrates with.
Sinch User Reviews
Sinch average rating:
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I like a number of things about this service. For one, it is quite affordable. When it comes to stability and reliability, there really isn't anything to complain about. Both the API documentation and call quality are good, which has really been a boon for our business. It helps us to go about our day with minimum fuss.
CONS: I do wish their customer support team was better. There have been times when it would take some time for them to resolve issues that I have encountered.
The least favorable review
PROS: I like that it has a number of really useful features that are easy to use. It doesn't matter if you don't code, you'll still be able to bring together the functionality of chat, video calls, and audio calls.
CONS: One thing it can improve on is how it works with Android. There are some restrictions when it comes to background processes, so I often find it difficult to get calls or notifications in the background of my Android device. This is definitely something they have to think about when they come up with newer versions.
More reviews from 4 actual users:
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Latest
- Latest
- Most useful
- Most positive
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As a platform, it is quite innovative
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 10.08.2021
Company Size: More than 100 Employees
Industry: Retail
PROS: I like how the SDK is available in multiple languages since it makes using it really easy and hassle-free. I also appreciate how it has made application circulation easy as well. Clients can use content informing to share the application, or they can just download the interfaces straight to their mobile phones.
CONS: I think they can improve on how the API is displayed because currently we're just forced to make sense of it even though I feel it is not intuitive. I think the user interface can be enhanced and made more intuitive since people with little programming knowledge might have a difficult time using it.
A product that does it all
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 21.01.2021
Company Size: 51-100 Employees
Industry: Information Technology and Services
PROS: I like that it has a number of really useful features that are easy to use. It doesn't matter if you don't code, you'll still be able to bring together the functionality of chat, video calls, and audio calls.
CONS: One thing it can improve on is how it works with Android. There are some restrictions when it comes to background processes, so I often find it difficult to get calls or notifications in the background of my Android device. This is definitely something they have to think about when they come up with newer versions.
I can absolutely rely on this product
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 28.09.2019
Company Size: 1-10 Employees
Industry: Computer Software
PROS: I like a number of things about this service. For one, it is quite affordable. When it comes to stability and reliability, there really isn't anything to complain about. Both the API documentation and call quality are good, which has really been a boon for our business. It helps us to go about our day with minimum fuss.
CONS: I do wish their customer support team was better. There have been times when it would take some time for them to resolve issues that I have encountered.
Useful when it comes to communication
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 07.09.2019
Company Size: 51-100 Employees
Industry: Computer Software
PROS: This is really user-friendly. I can code so I have been able to make my job easier since I was able to have my Parse backend interface implemented simply by slipping the code in.
CONS: I do think that they can make the interface for API easier. I can code, so it's not a problem for me, but I can see how it can be difficult for those who aren't as tech-savvy.
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Sinch user reviews
As a platform, it is quite innovative
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 10.08.2021
Company Size: More than 100 Employees
Industry: Retail
A product that does it all
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 21.01.2021
Company Size: 51-100 Employees
Industry: Information Technology and Services
I can absolutely rely on this product
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 28.09.2019
Company Size: 1-10 Employees
Industry: Computer Software
Useful when it comes to communication
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 07.09.2019
Company Size: 51-100 Employees
Industry: Computer Software
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