Slaask Review
What is Slaask?
Slaask is Slack’s customer service app which helps Slack users enhance the productivity of their teams, and a one-of-a-kind communication system which supports archiving. Once the app is set up, all Slack content is transferred to it, and organized in a single search box for further usage. The CRM and Live Chat functions make this app even more unique, having in mind that it is a Slack descendant, and that all third-party integrations apply to it as well.
Besides, Slaask is a moderately priced customer service desk, offering a variety of packages for companies from different scales and business, the initial price starting as low as $16.94. Still, the ideal user profile for this system are small and mid-sized teams, which get to support customers, but also use an internal, corporate communication channel where they can chat one-to-one, participate in common conversations, exchange opinions, and media files. The interface is simple, and there is almost no setup effort involved.
Show MoreOverview of Slaask Benefits
Ever since it was established in 2015, Slaask has been the loyal customer service partner of many prominent companies and organizations around the world, including names such as the United Nations, Harvard Medical School, and many more. However, this doesn’t come as a surprise knowing how beneficial Slack products can be – there are many benefits to consider when purchasing this product.
Once it is set up, Slaask will eliminate the need to run a separate customer chat application, as it is fully integrated with Slack. The fractions between the most diverse corporate operations will disappear, as the search engine and fully native apps Slack offers will apply in this case too. Basically, it will mean that small and medium businesses can keep all of their data and tools in a single location, analyze them, and access them easily.
Slaask has mastered the skill of communication, and ensures a separate channel for each conversation, where users can add emoticons, and share all sorts of files including multimedia ones. The live chat function will eliminate collaboration barriers between agents, or agents and customers, as the small window will appear regardless of the operation being performed in the meanwhile, and visitor attributes will be added to every message. Canned responses, Offline modes, and Editing sent text are only some of the unique features which distinguish Slaask from other similar apps.
On top of that, Slaask is a well-integrated app which offers a variety of pre-built integrations, and guarantees there will be no need to alter your software infrastructure to bundle it inside. The analytic capacity of the system is simply outstanding, as you get to monitor visitor behavior real-time, identify their operations, and redirect them accordingly.
Show MoreOverview of Slaask Features
- Visitor Identification
- User Overview
- File Sharing
- Video Uploading
- Live Chat
- Unfurling Links
- Centralized Database
- Injecting Visitor Attributes to Messages
- Adblocker Whitelisting Widget
- Automated Interactions
- Scheduling
- Dedicated Messaging
- Automated Redirection of Clients
- Performance Analytics
- Pre-Chat Questions
- Text Formatting
- Editing/Deleting Sent Text
- Canned Responses
- Auto-Cleaning
- Mobile-Responsive Widget
- Offline Mode
- Notifications
- Dedicated Channels for all Conversations
- Widget Customization
- Inquiries
- Page Selection
- Chart Backup
- Emoticons & Simple Command
- Easy Integration
- Multilingual support
- Set up a bot for your company
- Screenshots
- Chat background
- Block a spam bot or a visitor
- Define a max number of “concurrent chats” for each of your team member
- Export chat transcripts
- Display your role during the conversation
- Know your lead/customer’s path in real time
- Customize a notification sound on your lead/customer’s end
- Make your chats emotional with GIFs
- Select from docked/undocked web browser live-chat
Slaask Position In Our Categories
Because companies have distinct business-related requirements, it is only rational that they avoid getting a one-size-fits-all, ideal software product. At any rate, it is difficult to try to come across such application even among popular software systems. The best thing to do is to take note of the different key aspects that entail consideration including key features, plans, technical skill capability of staff members, organizational size, etc. After which, you should do the product research exhaustively. Read some Slaask evaluations and check out the other software programs in your shortlist in detail. Such all-encompassing product research ascertain you weed out unfit applications and select the one that meets all the features your company requires.
Position of Slaask in our main categories:
TOP
200
Slaask is one of the top 200 Customer Support Software products
If you are considering Slaask it could also be sensible to analyze other subcategories of Customer Support Software collected in our database of SaaS software reviews.
Companies have unique needs and requirements and no software platform can be just right in such a condition. It is pointless to try to find a perfect off-the-shelf software product that meets all your business wants. The intelligent thing to do would be to customize the system for your specific requirements, employee skill levels, finances, and other elements. For these reasons, do not rush and pay for well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your particular wants. Do your research, investigate each short-listed platform in detail, read a few Slaask Customer Support Software reviews, contact the maker for explanations, and finally select the product that provides what you need.
How Much Does Slaask Cost?
Slaask Pricing Plans:
Free Trial
Starter
$16.94/month
Growth
$49.94
Premium
$124.94
What are Slaask pricing details?
Slaask Pricing Plans:
Free Trial
Starter
$16.94/month
Growth
$49.94
Premium
$124.94
Slaask offers three different payment plans:
Starter – $16.94/month
- Unlimited Team Members
- Full Customization
- Automatic Chat Dispatching
- Real-Time Visitor Tracking
- Elemental Analytics
- SLA
- 1 Widget and 1 Trigger
- Live Chat Support
- Slaask’s Branding
- 60 Unique Communications
Growth – $49.94
- Everything in Starter
- Automated User Identification
- 5 Widgets & 5 Triggers
- Full Analytics (with KPI)
- Automated Team Member Presence
- Minimal Slaask Branding (Your branding is emphasized)
- 24/5 Priority Support
- 300 Unique Conversations per month
Premium – $124.94
- Everything in Growth
- Unlimited Widgets
- Unlimited Sub-Teams
- Full White-Labeling
- 99.99% Up-Time Guaranteed
- Avatars For Your Company’s Image
- 24/5 Worldwide Premium Support
- 1500 Unique Conversations per month
All prices are annual subscription prices. The company offers a free trial for every plan.
User Satisfaction
Positive Social Media Mentions
5
Negative Social Media Mentions
0
We realize that when you choose to get a Customer Support Software it’s important not only to find out how professionals evaluate it in their reviews, but also to find out if the actual users and companies that use these solutions are indeed happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Slaask reviews across a vast array of social media sites. The data is then featured in an easy to understand form indicating how many clients had positive and negative experience with Slaask. With that information at hand you should be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Slaask?
Slaask integrates with the following systems and applications:
- Slack
- Zendesk
- Salesforce
- Microsoft Dynamics Crm
- Hubspot
- Insightly
- Infusionsoft
- Oracle Crm On Demand
- Sap
- Sugarcrm
- Kayako
- OsTicket
- OTRS
- HESK
- Simple Ticket
- Spiceworks
- Request Tracker
- Freshdesk
- eTicket
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