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SmartAction Review
What is SmartAction?
SmartAction is a contact center automation software powered by artificial intelligence infused with the art speech recognition capabilities. This results in a contact center solution that is capable of handling calls from customers and responds to them as would a live customer service agent. These technologies and innovations result in turning self-service into an effortless experience at the customers’ end.
For businesses, SmartAction takes out the problems that come with live agents who have to deal with decision trees that make their work complicated. The software’s powerful AI not only recognizes the voices of their customers, but speeds up your processes, such as scheduling appointments, outbound marketing calls, or collecting customer information.
Show MoreOverview of SmartAction Benefits
SmartAction combines powerful artificial intelligence with innovative speech recognition capabilities, providing businesses with a solution that accelerates customer self-service and all related processes.
Most businesses and organizations rely on live customer agents to handle both inbound and outbound calls. While the human factor is critical to customer service, live agents tend to get tired, frustrated, and prone to errors. There are also situations where they have to deal with a customer whose concern’s require expertise and knowledge they don’t have access to.
SmartAction changes all that. This robust contact center automation solution takes your company culture, policies, best practices, and combines them with intelligent natural language comprehension. That means whenever a customer calls, the system instantly recognizes the customer’s request or query and determines the best approach to satisfy your customer.
The best part is that you don’t have to overhaul your current setup. SmartAction can easily integrate with your existing systems and technology seamlessly. There is no need to make radical changes to your setup to make the SmartAction work for you.
With SmartAction, your customers no longer have to go through the similar questions and scripted answers that come with communicating with a live agent. The software’s AI provides instant solutions to queries, requests, and more, helping more customers while improving your revenue.
Show MoreOverview of SmartAction Features
- AI Speech Recognition
- 100% Natural Language Processing
- Automatic Form Fill
- Blended Call Center
- Call Analysis
- Call Center
- Call Center Management
- Call Logging
- Call Recording
- Call Routing
- Concatenated Speech
- Continuous Speech
- IVR / Voice Recognition
- Voice Customization
- Voice Mail
- Variable Frequency
- Virtual Call Center
- Specialty Vocabularies
- Survey Management
- Text To Speech
- Phone Key Input
- Multiple Scripts
- Multi-Channel Collection
SmartAction Position In Our Categories
Because companies have specific business needs, it is only sensible that they steer clear of picking an all-encompassing, “perfect” business program. However, it would be futile to come across such a software solution even among recognizable software systems. The practical step to do is to shortlist the different main aspects which need deliberation such as important features, price plans, technical skill ability of staff members, organizational size, etc. The second step is, you should conduct the product research exhaustively. Read some of these SmartAction analyses and explore the other software systems in your list in detail. Such all-encompassing product research guarantee you keep away from ill-fitting applications and buy the one that provides all the tools your business requires for success.
Position of SmartAction in our main categories:
TOP
500
SmartAction is one of the top 500 Customer Support Software products
Every organization has different requirements and requires a system that can be customized for their size, type of workers and customers, and the specific industry they are in. For these reasons, no system can provide perfect features off-the-shelf. When you look for a software product, first be sure what you need it for. Read some SmartAction Call Center Software reviews and ask yourself do you desire basic tools or do you want complex tools? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to assist your search. There are plenty of factors that you need to reflect on and these include your budget, specific business wants, your company size, integration requirements etc. Take your time, try out a few free trials, and finally select the system that provides all that you require to boost your organization efficiency and productivity.
How Much Does SmartAction Cost?
SmartAction Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are SmartAction pricing details?
SmartAction Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
46
Negative Social Media Mentions
1
We realize that when you make a decision to purchase a Call Center Software it’s crucial not only to see how experts rank it in their reviews, but also to discover whether the real users and companies that bought this software are actually happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SmartAction reviews across a vast range of social media sites. The information is then displayed in an easy to digest form revealing how many customers had positive and negative experience with SmartAction. With that information at hand you should be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Mac
Deployment
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SmartAction?
No information available.
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