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SmartAction Review
What is SmartAction?
SmartAction is a contact center automation software powered by artificial intelligence infused with the art speech recognition capabilities. This results in a contact center solution that is capable of handling calls from customers and responds to them as would a live customer service agent. These technologies and innovations result in turning self-service into an effortless experience at the customers’ end.
For businesses, SmartAction takes out the problems that come with live agents who have to deal with decision trees that make their work complicated. The software’s powerful AI not only recognizes the voices of their customers, but speeds up your processes, such as scheduling appointments, outbound marketing calls, or collecting customer information.
Show MoreOverview of SmartAction Benefits
SmartAction combines powerful artificial intelligence with innovative speech recognition capabilities, providing businesses with a solution that accelerates customer self-service and all related processes.
Most businesses and organizations rely on live customer agents to handle both inbound and outbound calls. While the human factor is critical to customer service, live agents tend to get tired, frustrated, and prone to errors. There are also situations where they have to deal with a customer whose concern’s require expertise and knowledge they don’t have access to.
SmartAction changes all that. This robust contact center automation solution takes your company culture, policies, best practices, and combines them with intelligent natural language comprehension. That means whenever a customer calls, the system instantly recognizes the customer’s request or query and determines the best approach to satisfy your customer.
The best part is that you don’t have to overhaul your current setup. SmartAction can easily integrate with your existing systems and technology seamlessly. There is no need to make radical changes to your setup to make the SmartAction work for you.
With SmartAction, your customers no longer have to go through the similar questions and scripted answers that come with communicating with a live agent. The software’s AI provides instant solutions to queries, requests, and more, helping more customers while improving your revenue.
Show MoreOverview of SmartAction Features
- AI Speech Recognition
- 100% Natural Language Processing
- Automatic Form Fill
- Blended Call Center
- Call Analysis
- Call Center
- Call Center Management
- Call Logging
- Call Recording
- Call Routing
- Concatenated Speech
- Continuous Speech
- IVR / Voice Recognition
- Voice Customization
- Voice Mail
- Variable Frequency
- Virtual Call Center
- Specialty Vocabularies
- Survey Management
- Text To Speech
- Phone Key Input
- Multiple Scripts
- Multi-Channel Collection
SmartAction Position In Our Categories
Because businesses have distinct business demands, it is only reasonable they steer clear of purchasing a one-size-fits-all, ideal software solution. Be that as it may, it is almost impossible to try to stumble on such an app even among widely used software products. The rational thing to undertake can be to tabulate the various vital functions which call for a investigation like important features, costing, skill aptitude of staff, organizational size, etc. The second step is, you should double down on your product research to a full extent. Have a look at some of these SmartAction review articles and check out each of the software systems in your shortlist more closely. Such comprehensive product investigation guarantee you avoid poorly fit software products and pay for the one which provides all the tools your company requires.
Position of SmartAction in our main categories:
TOP
500
SmartAction is one of the top 500 Customer Support Software products
There are well-liked and widely used solutions in each software category. But are they automatically the best fit for your enterprise’s unique requirements? A trendy software product may have thousands of users, but does it present what you need? For this reason, do not blindly spend on popular systems. Read at least a few SmartAction Call Center Software reviews and mull over the factors that you desire in the software such as the price, main features, available integrations etc. Then, choose a few apps that fit your needs. Check out the free trials of these platforms, read online opinions, get explanations from the maker, and do your research systematically. This in-depth groundwork is sure to aid you choose the best software solution for your company’s unique needs.
How Much Does SmartAction Cost?
SmartAction Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are SmartAction pricing details?
SmartAction Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
46
Negative Social Media Mentions
1
We realize that when you make a decision to purchase a Call Center Software it’s vital not only to learn how professionals rank it in their reviews, but also to find out whether the actual clients and companies that purchased these solutions are indeed satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SmartAction reviews across a wide range of social media sites. The information is then displayed in a simple to digest format revealing how many customers had positive and negative experience with SmartAction. With that information at your disposal you should be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Mac
Deployment
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SmartAction?
No information available.
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