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SupportBee Review
What is SupportBee?
SupportBee is an easy way to manage customer support emails. It is an email support software solution that can help companies manage their support emails effectively and efficiently.
SupportBee is easy to use. It is very similar to Gmail so almost everyone would not have a hard time understanding its features. There is almost no setup needed. In addition, SupportBee is also an amazing API and app platform. It effectively works with native apps and more.
No per agent fees makes it a great software for collaborative teams.
SupportBee is a solid customer support and help desk ticketing software solution. It helps multiple teams to discuss and collaborate on providing customers with efficient support. The app also enables your support reps to manage cases collectively.
Show MoreOverview of SupportBee Benefits
SupportBee mimics your work email with the capacity to collect and correlate your company’s support emails in one single system. You can thus collect emails from various addresses and contact forms. In addition, the tool’s screen auto-refreshes, letting new emails coming into your associated accounts appear almost as quickly and instantly in SupportBee.
SupportBee offers team collaboration in your company, giving you the ability to leave private comments in support email threads, tag specific colleagues and receive email notification comments.
You can use the tool’s filters to quickly automate the task of routing customer emails to specific company agents, departments, or teams and use labels such as important or urgent to specify priority levels.
SupportBee also provides overview reports on your ticket statuses as well as other KPIs. You can further drill down reports for more comprehensive information or use the reports API so you can define your own reports.
It integrates with a good number of apps for project management, bug tracking, and more. Integrations include PipeDrive, Capsule CRM, CRM, GitHub, HipChat, Trello, Pivotal Tracker, Zoho CRM, Jira, Insightly, Asana, and many more.
Show MoreOverview of SupportBee Features
- Ticket statuses
- Ticket labels for categorization
- Real-time auto-refresh
- Forwarding and CC for tickets
- Agent signatures
- Embeddable contact forms
- Customer interaction history
- Unlimited logins
- Action audit trail
- Filters for automation
- Third party app integration
- Multiple email address support
- Ticket creation on behalf of customers
- No per agent fees
- Comments for private discussions
- Quick overview with labels
- Custom and pre-made KPI reports
- Team collaboration
- Ticket filters
- Email snippets
- HTML email rendering
- Gmail compatible keyboard shortcuts
- Lightning fast email importing
- Friendly help desk
- Retain the personal touch of email
- Built for participation and collaboration
- Reliable and secure
- Easy data export
- World class infrastructure
How Much Does SupportBee Cost?
SupportBee Pricing Plans:
Free Trial
Startup
$29/month
Small
$69/month
Medium
$149/month
Large
$249/month
What are SupportBee pricing details?
SupportBee Pricing Plans:
Free Trial
Startup
$29/month
Small
$69/month
Medium
$149/month
Large
$249/month
The tool offers a free 14 Day Trial. Plans start at $29 per month.
Startup: $29/month
- 500 tickets per month
- 1 email address
- 1 group
Small: $69/month
- 2000 tickets per month
- 3 email addresses
- 3 groups
Medium: $149/month
- 5000 tickets per month
- 10 email addresses
- 10 groups
Large: $249/month
- 10000 tickets per month
- 20 email addresses
- 20 groups
User Satisfaction
Positive Social Media Mentions
19
Negative Social Media Mentions
1
We realize that when you make a decision to get a Help Desk Software it’s vital not only to learn how professionals evaluate it in their reviews, but also to check whether the actual users and companies that purchased this software are actually satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SupportBee reviews across a wide range of social media sites. The data is then presented in a simple to digest form revealing how many clients had positive and negative experience with SupportBee. With that information available you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SupportBee?
- Insightly
- Highrise
- Vibe
- Batchbook
- ZohoCRM
- Capsule CRM
- Pipedrive
- Pivotal Tracker
- Bugify
- JIRA
- Github Issues
- Trello
- Basecamp
- Show Ticket Number
- Audit Trail
- Mark As Answered
- Assign After Reply
- Archive After Reply
- Create Snippet
- Email After Archive
- Bulk SMS
- Campfire
- Jaconda
- Flowdock
- Sently
- PushOver
- Slack
- HipChat
- Bigcommerce
- Magento
- Compose
- Evernote
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