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ManageEngine SupportCenter Plus Review
What is ManageEngine SupportCenter Plus?
ManageEngine SupportCenter Plus is a web-based CRM and customer support app that enables companies to effectively manage their account and contact information, customer tickets and service contracts. It helps you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal allows your customers to submit tickets, track them, search the knowledge base and run reports.
Show MoreOverview of ManageEngine SupportCenter Plus Benefits
Multi-Channel Communication
You can use channels such as phone, email, social media and portal. Get a single view of customer interaction irrespective of the communication mode they choose.
Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a strong email management system.
Business Units
The app enables each division of your company define their product or service specific configuration and work as independent units.
Time Tracking and Customer Billing
Track the time spent for all customers at a single place. Use filters to drill down the time entries.
Computer Telephony Integration
Impress your customers by offering a superior customer experience by integrating your telephony systems to SupportCenter Plus.
Show MoreOverview of ManageEngine SupportCenter Plus Features
- Computer Telephony Integration
- Contracts and SLA management
- Customer experience management
- Email response management
- Multi-language support
- Reports and dashboards
- Ticket management
- Twitter integration
How Much Does ManageEngine SupportCenter Plus Cost?
ManageEngine SupportCenter Plus Pricing Plans:
Free Trial
Standard up to 5 technicians
Free
Standard 10 Support Representatives
$2,295
Professional
$945
Enterprise
$1,195
What are ManageEngine SupportCenter Plus pricing details?
ManageEngine SupportCenter Plus Pricing Plans:
Free Trial
Standard up to 5 technicians
Free
Standard 10 Support Representatives
$2,295
Professional
$945
Enterprise
$1,195
ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Standard
- Free up to 5 technicians
- $2,295 for 10 Support Representatives annually
Professional
- $945 for 2 Support Representatives with 3 Business Units annually
Enterprise
- $1,195 for 2 Support Representatives with 10 Business Units annually
User Satisfaction
Positive Social Media Mentions
1
Negative Social Media Mentions
0
We realize that when you make a decision to purchase a CRM Software it’s important not only to learn how professionals score it in their reviews, but also to check whether the actual users and enterprises that bought these solutions are genuinely content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and ManageEngine SupportCenter Plus reviews across a vast range of social media sites. The data is then presented in a simple to understand form showing how many users had positive and negative experience with ManageEngine SupportCenter Plus. With that information at hand you will be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- On Premise
Language Support
- English
Pricing Model
- Free
- One-time payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ManageEngine SupportCenter Plus?
- Jira integration
- ServiceDesk Plus integration
- Telephony integration
- Zoho CRM integration
- Twitter integration
ManageEngine SupportCenter Plus User Reviews
ManageEngine SupportCenter Plus average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: SupportEngine's best feature is its awesome, responsive, knowledgeable support team.
CONS: The software doesn't have an asset management functionality.
The least favorable review
PROS: SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well.
CONS: There are certain features I think should be improved upon. For instance, I can't edit anything on the summary window for the account after opening it from the account ticket. If I need to update the account, I have to go through multiple steps, from saving the ticket, go the accounts section, search for the account, etc. It would have been easier if I could go to the account page and modify the information there.
More reviews from 3 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
So Far A Positive Experience
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 11.10.2021
Company Size: More than 100 Employees
Industry: Financial Services
PROS: SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information.
CONS: The system may be quite rigid in several areas, especially in multi- editing, organizing, and categorizing assets.
SupportCenter Plus Personal Thoughts
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 13.04.2021
Company Size: 11-50 Employees
Industry: Information Technology
PROS: SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well.
CONS: There are certain features I think should be improved upon. For instance, I can't edit anything on the summary window for the account after opening it from the account ticket. If I need to update the account, I have to go through multiple steps, from saving the ticket, go the accounts section, search for the account, etc. It would have been easier if I could go to the account page and modify the information there.
Fast and Effective
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 08.09.2019
Company Size: 11-50 Employees
Industry: Information Services
PROS: SupportEngine's best feature is its awesome, responsive, knowledgeable support team.
CONS: The software doesn't have an asset management functionality.
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ManageEngine SupportCenter Plus user reviews
So Far A Positive Experience
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 11.10.2021
Company Size: More than 100 Employees
Industry: Financial Services
SupportCenter Plus Personal Thoughts
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 13.04.2021
Company Size: 11-50 Employees
Industry: Information Technology
Fast and Effective
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 08.09.2019
Company Size: 11-50 Employees
Industry: Information Services
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