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SupportDesk Review
What is SupportDesk?
SupportDesk is described by experts and business owners as a cost-effective, simple, and highly customizable system that offers businesses and organizations with a service platform that allows agents to quickly find resolutions to customer issues as well as manage various customer service processes across multiple aspects in the business. Scalable and easy to tweak, SupportDesk can be configured to address the ever changing needs of their users.
Show MoreOverview of SupportDesk Benefits
SupportDesk offers a service desk system that can take your business to the next level. With SupportDesk, users can enjoy the following advantages:
- Modular-based structuring lets users choose which system suits their business needs and requirements. Pick the functionalities you without having to pay for the tools you do not require.
- Easy to customize, administrators can easily alter the system configurations without much need for consultancy. In-house technical experts can easily provide assistance for bigger changes.
Overview of SupportDesk Features
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
- Custom Views
- Processes Unlimited
- Ticket Categories
- Timesheets & Activities
- Language Support
- Dictionary Unlimited
- Customer Self Service 100 Unlimited
- Additional Custom Fields
- Web Forms Designer
- LDAP Connector
- SLA Management
- Software Licence Manager
- Email Outgoing & Incoming
- Reports
- Quick Reports
- KPI Monitor
- Configuration Management
- Product Database
- Inventory/Asset Database
- Service Catalogue
- ITSM Configuration
- Incident Management
- Problem Management
- Change Management
- Request Management
- Release Management
- Operations Management
- Facilities Management
- Financial Management
- Contract Management
- Purchase Order
- Accounts
- 3rd Party SLA Monitoring
- CRM
- Contact Profiling
- Marketing Campaigns
- Opportunity Management
How Much Does SupportDesk Cost?
SupportDesk Pricing Plans:
Free Trial
Foundation
$30/month
Professional
$45/month
Enterprise
$60/month
What are SupportDesk pricing details?
SupportDesk Pricing Plans:
Free Trial
Foundation
$30/month
Professional
$45/month
Enterprise
$60/month
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module*
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
ITSM process enabled servicedesk
All basic features plus:
- Problem Management
- Change Management
- KPI Monitor
- Inventory/Asset Database
And more.
Enterprise – $60/month (On-Demand) / $1,400 (Onsite)
Fully equipped service desk software package
- Suppliers
- Contract Management
- Purchase Orders
- Accounts
- 3rd Party SLA Monitoring
- Request Management
- Release Management
- Operations Management
- Facilities Management
User Satisfaction
Positive Social Media Mentions
8
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Customer Support Software it’s vital not only to learn how professionals evaluate it in their reviews, but also to find out whether the actual clients and companies that bought these solutions are indeed happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SupportDesk reviews across a wide array of social media sites. The data is then presented in a simple to understand way showing how many people had positive and negative experience with SupportDesk. With that information available you should be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SupportDesk?
SupportDesk supports integrations with the following business systems and applications.
- JIRA
- LANDesk
- Centennial
- Microsoft System Center Service Manager
- LDAP
SupportDesk User Reviews
SupportDesk average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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As soon as we did a Supportbench trial we knew it was the right system for us.
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.03.2023
Company Size: 1-10 Employees
Industry: N/A
PROS: No matter how long ago I communicated with a customer, I have such a clear record of them, I can interact as though we just spoke. It’s allowing me to be so organized and attend to the most high value needs and waste less time on customers who take up unnecessary resources. Also, Supportbench is extremely budget friendly.
CONS: Outside of ticketing and case management, I’d like to use Supportbench as a project management tool. I’ve let them know that it’s a big need for us.
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As soon as we did a Supportbench trial we knew it was the right system for us.
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.03.2023
Company Size: 1-10 Employees
Industry: N/A
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