Vivocha Review
What is Vivocha?
Vivocha is a functional, advanced, and innovative multichannel customer interaction platform that helps companies streamline their professional relationships, and make use of them to boost ROI rates. Being cloud-based, Vivocha doesn’t require complex installation and maintenance efforts, but still empowers personal and real-time interactions between your operational center agents and your online customers.
Priced on quote basis, Vivocha will provide all customer support functionality you need at a reasonable expense, and you will only pay for the functionalities that you genuinely need. Besides, the tool is well-integrated, and its powerful open APIs make it possible for the platform to blend easily inside every homegrown software infrastructure. Vivocha has the power to serve plenty of clients at ones, which makes it most suitable for medium and large businesses.
Vivocha’s top features include: real-time interaction dashboards, real-time analytics, canned responses, consoles, macros, transcript analysis, co-browsing, proactive engagement, and many others.
Show MoreOverview of Vivocha Benefits
Vivocha is one of the simplest and most efficient multichannel customer service platforms you could use to engage current and prospective clients, hosted in cloud, and tailored to respond to customer requests in real time, and with the right agent on board. Due to its speed and innovative character, Vivocha delivers personalized and highly flexible interaction which can impress every customer, using a unique combination of video and audio (VoIP), calls, chat, and similar collaboration means, as for instance co-browsing and sharing documents.
Its web foundry is powerful and very intuitive, and takes less than 5 minutes after the customer’s landed on the page to establish communication and to provide assistance. Data is carefully stored and organized in an open database, where each agent can peak to find relevant information when fixing an issue, or communicate straight away with his colleagues to round up the best solution for the customer. The best thing about this database is that it is accessible from every device and every location, meaning that teams can stay connected even when working on few locations.
Vivocha is a cloud-hosted app, which means that there are no installation or deployment costs involved, and the user doesn’t have to worry about updates and maintenance. Vivocha’s proactive team puts innovation high on their priority list, and make sure that you will keep up with latest trends even without any IT knowledge or experience. The team will be there for you from the very beginning, providing training and live support to assist you to surmount the modest learning curve.
Show MoreOverview of Vivocha Features
- Web Foundry
- Real-Time Interaction Dashboards
- Transcript Analysis
- Proactive Engagement
- Co-Browsing
- Real-Time Analytics
- Canned Responses
- Macros
- Console
- Integrations
- Mobile Optimization
- SSL Suport
- A/B Testing
- Visitor Tracking History
- Voice Call
- Click-to-Call
Vivocha Position In Our Categories
Knowing that businesses have specific business-related needs, it is only sensible they steer clear of buying a one-size-fits-all, “perfect” business program. Nevertheless, it is difficult to pinpoint such a software system even among well-known software products. The clever thing to do should be to tabulate the varied significant factors which need investigation such as crucial features, budget, skill ability of staff members, business size, etc. After which, you should follow through the product research comprehensively. Browse through these Vivocha evaluations and look over the other software products in your list more closely. Such all-encompassing research ensures you take out unsuitable software solutions and buy the one that offers all the tools your business requires to achieve growth.
Position of Vivocha in our main categories:
TOP
100
Vivocha is one of the top 100 Customer Support Software products
Enterprises have diverse wants and requirements and no software application can be ideal in such a situation. It is useless to try to find a perfect out-of-the-box software app that fulfills all your business wants. The intelligent thing to do would be to modify the solution for your special needs, employee skill levels, finances, and other aspects. For these reasons, do not rush and subscribe to well-publicized leading applications. Though these may be widely used, they may not be the perfect fit for your unique needs. Do your research, investigate each short-listed application in detail, read a few Vivocha Live Chat Software reviews, speak to the seller for explanations, and finally choose the app that offers what you want.
How Much Does Vivocha Cost?
Vivocha Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Vivocha pricing details?
Vivocha Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Vivocha pricing information is available only upon request. Contact the vendor direclty for a quote. A free demo of the system is also available.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to buy a Live Chat Software it’s crucial not only to learn how professionals rank it in their reviews, but also to find out whether the actual users and enterprises that purchased this software are actually content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Vivocha reviews across a vast array of social media sites. The data is then displayed in a simple to understand form indicating how many people had positive and negative experience with Vivocha. With that information at your disposal you should be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Vivocha?
Vivocha integrates with the following systems and applications:
- Magento
- MagentoGo
- Hybris
- Shopify
- WordPress
- Joomla
- PrestaShop
- Drupal
- Microsoft Dynamics
- Google Analytics
- Google Docs
- Zendesk
- Docebo
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