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Vivocha Review

Vivocha
Our score: 8.4 User satisfaction: N/A

What is Vivocha?

Vivocha is a functional, advanced, and innovative multichannel customer interaction platform that helps companies streamline their professional relationships, and make use of them to boost ROI rates. Being cloud-based, Vivocha doesn’t require complex installation and maintenance efforts, but still empowers personal and real-time interactions between your operational center agents and your online customers.

Priced on quote basis, Vivocha will provide all customer support functionality you need at a reasonable expense, and you will only pay for the functionalities that you genuinely need. Besides, the tool is well-integrated, and its powerful open APIs make it possible for the platform to blend easily inside every homegrown software infrastructure. Vivocha has the power to serve plenty of clients at ones, which makes it most suitable for medium and large businesses.

Vivocha’s top features include: real-time interaction dashboards, real-time analytics, canned responses, consoles, macros, transcript analysis, co-browsing, proactive engagement, and many others.

Overview of Vivocha Benefits

Vivocha is one of the simplest and most efficient multichannel customer service platforms you could use to engage current and prospective clients, hosted in cloud, and tailored to respond to customer requests in real time, and with the right agent on board. Due to its speed and innovative character, Vivocha delivers personalized and highly flexible interaction which can impress every customer, using a unique combination of video and audio (VoIP), calls, chat, and similar collaboration means, as for instance co-browsing and sharing documents.

Its web foundry is powerful and very intuitive, and takes less than 5 minutes after the customer’s landed on the page to establish communication and to provide assistance. Data is carefully stored and organized in an open database, where each agent can peak to find relevant information when fixing an issue, or communicate straight away with his colleagues to round up the best solution for the customer. The best thing about this database is that it is accessible from every device and every location, meaning that teams can stay connected even when working on few locations.

Vivocha is a cloud-hosted app, which means that there are no installation or deployment costs involved, and the user doesn’t have to worry about updates and maintenance. Vivocha’s proactive team puts innovation high on their priority list, and make sure that you will keep up with latest trends even without any IT knowledge or experience. The team will be there for you from the very beginning, providing training and live support to assist you to surmount the modest learning curve.

Overview of Vivocha Features

  • Web Foundry
  • Real-Time Interaction Dashboards
  • Transcript Analysis
  • Proactive Engagement
  • Co-Browsing
  • Real-Time Analytics
  • Canned Responses
  • Macros
  • Console
  • Integrations
  • Mobile Optimization
  • SSL Suport
  • A/B Testing
  • Visitor Tracking History
  • Voice Call
  • Click-to-Call

Vivocha Position In Our Categories

Because businesses have unique business needs, it is prudent they abstain from going for a one-size-fits-all, ”best” software. Just the same, it is difficult to find such an app even among sought-after software systems. The sensible thing to do would be to write down the varied vital aspects which call for a examination such as important features, costing, technical skill levels of staff, company size, etc. Thereafter, you should perform the product research exhaustively. Browse over some Vivocha analyses and look into each of the applications in your list in detail. Such comprehensive product research can make sure you stay away from unsuitable apps and subscribe to the system that meets all the function you require company requires to realize efficiency.

Position of Vivocha in our main categories:

TOP 100

Vivocha is one of the top 100 Customer Support Software products

Vivocha is also listed in the following subcategories:

Each company has different wants and requires a system that can be personalized for their size, type of workers and customers, and the particular industry they are in. For these reasons, no platform can proffer perfect features out-of-the-box. When you look for a software system, first be sure what you require it for. Read some Vivocha Live Chat Software reviews and ask yourself do you desire basic functionality or do you need sophisticated tools? Are there any industry-specific features that you are searching for? Obtain the answers to these queries to assist your search. There are multiple factors that you need to mull over and these include your finances, specific business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the app that provides all that you need to improve your organization effectiveness and productivity.

How Much Does Vivocha Cost?

Vivocha Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Vivocha pricing information is available only upon request. Contact the vendor direclty for a quote. A free demo of the system is also available.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vivocha reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vivocha. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Vivocha pricing details?

Vivocha Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Vivocha pricing information is available only upon request. Contact the vendor direclty for a quote. A free demo of the system is also available.

What integrations are available for Vivocha?

Vivocha integrates with the following systems and applications:

  • Magento
  • MagentoGo
  • Hybris
  • Shopify
  • WordPress
  • Joomla
  • PrestaShop
  • Drupal
  • Microsoft Dynamics
  • Google Analytics
  • Google Docs
  • Zendesk
  • Docebo
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Reviewed By Louie Andre
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