getReply Review
What is getReply?
getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels including voice, email, live chat, Twitter, Facebook, knowledge base, and contact forms. The vendor’s idea is to involve the whole company in providing customer support.
You can use customer service games to add a fun atmosphere to the workplace and boost the motivation level of your agents who can earn badges while helping customers. getReply helps you learn where and how your customers live online. Use the conversation history feature to ensure the customer does not have to repeat themselves.
Store all customer information in a single place where it can be easily accessed. You can create a forum inside the self-service portal to help the user community serve themselves. The portal can also be used to share knowledge with company workers as well as with customers.
You can export stats to Excel. Finally, getReply smoothly integrates with leading business apps to boost your productivity.
Show MoreOverview of getReply Benefits
getReply is a simple customer support software that helps you respond quickly to your clients, while keeping your work tidy. You can organize your company by creating departments by service, by function, and by customers. Get answers from an expert by easily transferring tickets to appropriate departments. Share your progress with team members by adding notes to conversations.
You can use the built-in instant messaging feature to improve internal communication. Avoid collision by tracking in real time who is viewing and replying to a ticket. You can even see what your colleague is replying in real time. Define service levels by ensuring you reply to customer requests within one hour. Get notifications when offline.
You can save time with pre-defined answers. Ensure effective email usage by using the shared inbox. Reply to tweets from any of your linked Twitter accounts. Put a contact form on your website to make it easy for your customers to contact you. You can offer real time help by putting a chat button on your website. Reply to Facebook posts on your fan page and through private messages.
getReply enables you to deliver excellent phone support. Listen to your customers by getting their feedback on your support quality. Discover what your customers want and measure customer satisfaction. Use quick summary reports to analyze, evaluate, and improve your support operations. Break down summaries by department and analyze in detail. You can offer 24/7 support with a self-service portal where you can publish your company knowledge and build a user community.
Show MoreOverview of getReply Features
- Analytics
- Automatic ticket distribution
- Automation (time and event based rules)
- Departments, tags, and filters
- Easy-to-use interface
- Gamification
- Help center
- Hybrid tickets
- Intelligent spam filter
- Knowledge base
- Live chat
- Mobile ready
- Multichannel support (voice, email, live chat, Facebook, and Twitter)
- Multilingual
- Service-level Agreement (SLA)
- Ticketing system
- Twilio voice integration
- Unlimited agents
getReply Position In Our Categories
Keeping in mind companies have specific business-related requirements, it is only practical that they avoid selecting an all-encompassing, ”best” software product. Just the same, it is troublesome to try to pinpoint such a software system even among recognizable software systems. The efficient step to undertake is to narrow down the numerous key factors which require investigation including essential features, packages, technical skill levels of staff, business size, etc. Next, you must double down on your product research exhaustively. Read some of these getReply evaluations and explore each of the software products in your shortlist more closely. Such all-encompassing product investigation ensure you stay away from unfit applications and select the system which has all the benefits your business requires for success.
Position of getReply in our main categories:
TOP
500
getReply is one of the top 500 Customer Support Software products
Since each company has particular business wants, it is advisable for them to desist from seeking a one-size-fits-all ideal software system. Needless to say, it would be pointless to try to find such a system even among widely used software platforms. The clever thing to do would be to catalog the various essential aspects that require consideration such as required features, budget, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some getReply Live Chat Software reviews and look into each of the other systems in your shortlist in detail. Such comprehensive groundwork can make sure you discard ill-fitting systems and zero in on the system that presents all the features you require for business success.
How Much Does getReply Cost?
getReply Pricing Plans:
Free Trial
Up to 100 replies/month
Free
getReply
3¢ per reply
What are getReply pricing details?
getReply Pricing Plans:
Free Trial
Up to 100 replies/month
Free
getReply
3¢ per reply
The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.
Features offered include:
- Unlimited agents
- Unlimited features
- Unlimited contacts
- You can cancel at any time
- 24/7 support (email, live chat)
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Live Chat Software it’s vital not only to find out how experts evaluate it in their reviews, but also to discover whether the actual users and enterprises that bought these solutions are actually content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and getReply reviews across a vast range of social media sites. The information is then displayed in a simple to digest way showing how many users had positive and negative experience with getReply. With that information at your disposal you should be equipped to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for getReply?
getReply integrates with the following business apps:
- 3DCart
- Artinic
- Adobe Business Catalyst
- AWeber
- CS-Cart
- Drupal
- Expression Engine
- GetResponse
- Highrise
- Joomla
- Weebly
- MailChimp
- Magento Go
- Nicereply
- Opencart
- PrestaShop
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