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getReply Review

getReply
Our score: 6.0 User satisfaction: 100%

What is getReply?

getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels including voice, email, live chat, Twitter, Facebook, knowledge base, and contact forms. The vendor’s idea is to involve the whole company in providing customer support.

You can use customer service games to add a fun atmosphere to the workplace and boost the motivation level of your agents who can earn badges while helping customers. getReply helps you learn where and how your customers live online. Use the conversation history feature to ensure the customer does not have to repeat themselves.

Store all customer information in a single place where it can be easily accessed. You can create a forum inside the self-service portal to help the user community serve themselves. The portal can also be used to share knowledge with company workers as well as with customers.

You can export stats to Excel. Finally, getReply smoothly integrates with leading business apps to boost your productivity.

Overview of getReply Benefits

getReply is a simple customer support software that helps you respond quickly to your clients, while keeping your work tidy. You can organize your company by creating departments by service, by function, and by customers. Get answers from an expert by easily transferring tickets to appropriate departments. Share your progress with team members by adding notes to conversations.

You can use the built-in instant messaging feature to improve internal communication. Avoid collision by tracking in real time who is viewing and replying to a ticket. You can even see what your colleague is replying in real time. Define service levels by ensuring you reply to customer requests within one hour. Get notifications when offline.

You can save time with pre-defined answers. Ensure effective email usage by using the shared inbox. Reply to tweets from any of your linked Twitter accounts. Put a contact form on your website to make it easy for your customers to contact you. You can offer real time help by putting a chat button on your website. Reply to Facebook posts on your fan page and through private messages.

getReply enables you to deliver excellent phone support. Listen to your customers by getting their feedback on your support quality. Discover what your customers want and measure customer satisfaction. Use quick summary reports to analyze, evaluate, and improve your support operations. Break down summaries by department and analyze in detail. You can offer 24/7 support with a self-service portal where you can publish your company knowledge and build a user community.

Overview of getReply Features

  • Analytics
  • Automatic ticket distribution
  • Automation (time and event based rules)
  • Departments, tags, and filters
  • Easy-to-use interface
  • Gamification
  • Help center
  • Hybrid tickets
  • Intelligent spam filter
  • Knowledge base
  • Live chat
  • Mobile ready
  • Multichannel support (voice, email, live chat, Facebook, and Twitter)
  • Multilingual
  • Service-level Agreement (SLA)
  • Ticketing system
  • Twilio voice integration
  • Unlimited agents

getReply Position In Our Categories

Bearing in mind companies have special business-related demands, it is logical that they avoid settling on an all-encompassing, ”best” solution. Nevertheless, it is futile to try to come across such an app even among popular software solutions.
The efficient thing to undertake should be to write down the different vital functions that merit consideration including major features, price plans, technical skill levels of staff members, company size, etc. The second step is, you should do the research comprehensively. Go over some getReply evaluations and explore the other software solutions in your list more closely. Such well-rounded research ascertain you weed out poorly fit software products and pay for the system that has all the benefits your business requires.

Position of getReply in our main categories:

TOP 500

getReply is one of the top 500 Customer Support Software products

getReply is also listed in the following subcategories:

Each organization has different wants and needs a system that can be personalized for their size, type of workers and buyers, and the particular industry they are in. For these reasons, no software can proffer perfect features out-of-the-box. When you search a software app, first be sure what you want it for. Read some getReply Live Chat Software reviews and ask yourself do you want basic features or do you want complex features? Are there any industry-specific functionalities that you are searching for? Find the answers to these questions to help your search. There are lots of aspects that you need to consider and these include your budget, particular business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally choose the system that offers all that you require to improve your company effectiveness and productivity.

How Much Does getReply Cost?

getReply Pricing Plans:

Free Trial

Up to 100 replies/month

Free

getReply

3¢ per reply

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)

User Satisfaction

Positive Social Media Mentions 9
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and getReply reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with getReply. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are getReply pricing details?

getReply Pricing Plans:

Free Trial

Up to 100 replies/month

Free

getReply

3¢ per reply

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)

What integrations are available for getReply?

getReply integrates with the following business apps:

  • 3DCart
  • Artinic
  • Adobe Business Catalyst
  • AWeber
  • CS-Cart
  • Drupal
  • Expression Engine
  • Facebook
  • GetResponse
  • Highrise
  • Joomla
  • Weebly
  • MailChimp
  • Magento Go
  • Nicereply
  • Opencart
  • PrestaShop
  • Twitter
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Reviewed By Nestor Gilbert
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