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getReply REVIEW

Live Chat Software

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What is getReply?

getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels including voice, email, live chat, Twitter, Facebook, knowledge base, and contact forms. The vendor’s idea is to involve the whole company in providing customer support.

You can use customer service games to add a fun atmosphere to the workplace and boost the motivation level of your agents who can earn badges while helping customers. getReply helps you learn where and how your customers live online. Use the conversation history feature to ensure the customer does not have to repeat themselves.

Store all customer information in a single place where it can be easily accessed. You can create a forum inside the self-service portal to help the user community serve themselves. The portal can also be used to share knowledge with company workers as well as with customers.

You can export stats to Excel. Finally, getReply smoothly integrates with leading business apps to boost your productivity.

Overview of getReply Benefits

getReply is a simple customer support software that helps you respond quickly to your clients, while keeping your work tidy. You can organize your company by creating departments by service, by function, and by customers. Get answers from an expert by easily transferring tickets to appropriate departments. Share your progress with team members by adding notes to conversations.

You can use the built-in instant messaging feature to improve internal communication. Avoid collision by tracking in real time who is viewing and replying to a ticket. You can even see what your colleague is replying in real time. Define service levels by ensuring you reply to customer requests within one hour. Get notifications when offline.

You can save time with pre-defined answers. Ensure effective email usage by using the shared inbox. Reply to tweets from any of your linked Twitter accounts. Put a contact form on your website to make it easy for your customers to contact you. You can offer real time help by putting a chat button on your website. Reply to Facebook posts on your fan page and through private messages.

getReply enables you to deliver excellent phone support. Listen to your customers by getting their feedback on your support quality. Discover what your customers want and measure customer satisfaction. Use quick summary reports to analyze, evaluate, and improve your support operations. Break down summaries by department and analyze in detail. You can offer 24/7 support with a self-service portal where you can publish your company knowledge and build a user community.

Overview of getReply Features

  • Analytics
  • Automatic ticket distribution
  • Automation (time and event based rules)
  • Departments, tags, and filters
  • Easy-to-use interface
  • Gamification
  • Help center
  • Hybrid tickets
  • Intelligent spam filter
  • Knowledge base
  • Live chat
  • Mobile ready
  • Multichannel support (voice, email, live chat, Facebook, and Twitter)
  • Multilingual
  • Service-level Agreement (SLA)
  • Ticketing system
  • Twilio voice integration
  • Unlimited agents

getReply Position In Our Categories

Position of getReply in our main categories:


getReply is one of the top 500 Customer Support Softwareproducts


getReply is one of the 500
Customer Support Software products

getReply is also listed in the following subcategories:

Live Chat Software#62
Live Chat Software#62

It is crucial to keep in mind that hardly any software in the Customer Support Software category will be a perfect solution that can fulfill all the needs of various company types, sizes and industries. It may be a good idea to read a few getReply reviews first as some software can excel only in a really small group of applications or be designed with a really specific industry in mind. Others may function with a goal of being easy and intuitive and therefore lack complicated functions needed by more experienced users. You can also come across services that focus on a large group of customers and offer a powerful feature set, but this usually comes at a more significant cost of such a software. Ensure you're aware of your needs so that you choose a solution that offers exactly the functionalities you look for.

How Much Does getReply Cost?

getReply Pricing Plans:
Free trial
Up to 100 replies/month
3¢ per reply

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and getReply reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with getReply. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.





Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Free
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
  • Cloud Hosted

What Support Does This Vendor Offer?


What are getReply pricing details?

getReply Pricing Plans:
Free trial
Up to 100 replies/month
3¢ per reply

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)

What integrations are available for getReply?

getReply integrates with the following business apps:

  • 3DCart
  • Artinic
  • Adobe Business Catalyst
  • AWeber
  • CS-Cart
  • Drupal
  • Expression Engine
  • Facebook
  • GetResponse
  • Highrise
  • Joomla
  • Weebly
  • MailChimp
  • Magento Go
  • Nicereply
  • Opencart
  • PrestaShop
  • Twitter

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