getReply Review

Our score: 6.0 User satisfaction: 100%

What is getReply?

getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels including voice, email, live chat, Twitter, Facebook, knowledge base, and contact forms. The vendor’s idea is to involve the whole company in providing customer support.

You can use customer service games to add a fun atmosphere to the workplace and boost the motivation level of your agents who can earn badges while helping customers. getReply helps you learn where and how your customers live online. Use the conversation history feature to ensure the customer does not have to repeat themselves.

Store all customer information in a single place where it can be easily accessed. You can create a forum inside the self-service portal to help the user community serve themselves. The portal can also be used to share knowledge with company workers as well as with customers.

You can export stats to Excel. Finally, getReply smoothly integrates with leading business apps to boost your productivity.

Overview of getReply Benefits

getReply is a simple customer support software that helps you respond quickly to your clients, while keeping your work tidy. You can organize your company by creating departments by service, by function, and by customers. Get answers from an expert by easily transferring tickets to appropriate departments. Share your progress with team members by adding notes to conversations.

You can use the built-in instant messaging feature to improve internal communication. Avoid collision by tracking in real time who is viewing and replying to a ticket. You can even see what your colleague is replying in real time. Define service levels by ensuring you reply to customer requests within one hour. Get notifications when offline.

You can save time with pre-defined answers. Ensure effective email usage by using the shared inbox. Reply to tweets from any of your linked Twitter accounts. Put a contact form on your website to make it easy for your customers to contact you. You can offer real time help by putting a chat button on your website. Reply to Facebook posts on your fan page and through private messages.

getReply enables you to deliver excellent phone support. Listen to your customers by getting their feedback on your support quality. Discover what your customers want and measure customer satisfaction. Use quick summary reports to analyze, evaluate, and improve your support operations. Break down summaries by department and analyze in detail. You can offer 24/7 support with a self-service portal where you can publish your company knowledge and build a user community.

Overview of getReply Features

  • Analytics
  • Automatic ticket distribution
  • Automation (time and event based rules)
  • Departments, tags, and filters
  • Easy-to-use interface
  • Gamification
  • Help center
  • Hybrid tickets
  • Intelligent spam filter
  • Knowledge base
  • Live chat
  • Mobile ready
  • Multichannel support (voice, email, live chat, Facebook, and Twitter)
  • Multilingual
  • Service-level Agreement (SLA)
  • Ticketing system
  • Twilio voice integration
  • Unlimited agents

getReply Position In Our Categories

Knowing that companies have particular business demands, it is only reasonable that they steer clear of selecting an all-encompassing, ideal business application. Having said that, it is futile to pinpoint such an app even among sought-after software products. The practical thing to undertake is to make a list of the various significant functions which merit deliberation including essential features, budget, technical skill aptitude of staff, business size, etc. After which, you must follow through your product research through and through. Browse over some getReply evaluations and scrutinize each of the software systems in your shortlist in detail. Such all-encompassing product investigation makes sure you circumvent poorly fit software solutions and choose the one that includes all the tools your company requires.

Position of getReply in our main categories:

TOP 500

getReply is one of the top 500 Customer Support Software products

getReply is also listed in the following subcategories:

Each enterprise has different requirements and needs a software that can be customized for their size, kind of employees and customers, and the specific industry they are in. For these reasons, no software can proffer perfect features off-the-shelf. When you look for a software system, first be sure what you require it for. Read some getReply Live Chat Software reviews and ask yourself do you desire basic features or do you need advanced tools? Are there any industry-specific tools that you are searching for? Obtain the answers to these questions to assist your search. There are multiple factors that you need to reflect on and these include your finances, particular business wants, your company size, integration needs etc. Take your time, check out a few free trials, and finally select the platform that offers all that you require to enhance your firm effectiveness and productivity.

How Much Does getReply Cost?

getReply Pricing Plans:

Free Trial

Up to 100 replies/month



3¢ per reply

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)

User Satisfaction

Positive Social Media Mentions 9
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and getReply reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with getReply. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based
  • Windows Mobile


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular getReply Alternatives

Top Competitors To getReply By Price

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getReply Comparisons

What are getReply pricing details?

getReply Pricing Plans:

Free Trial

Up to 100 replies/month



3¢ per reply

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)

What integrations are available for getReply?

getReply integrates with the following business apps:

  • 3DCart
  • Artinic
  • Adobe Business Catalyst
  • AWeber
  • CS-Cart
  • Drupal
  • Expression Engine
  • Facebook
  • GetResponse
  • Highrise
  • Joomla
  • Weebly
  • MailChimp
  • Magento Go
  • Nicereply
  • Opencart
  • PrestaShop
  • Twitter

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Reviewed By Nestor Gilbert
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