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Timetrade Review

Timetrade
Our score: 8.5 User satisfaction: 86%

What is Timetrade?

Timetrade is a SaaS solution for effective online appointment scheduling, which is easy-to-use and fast to deploy across enterprises. It makes it simple to deliver sales that are appointment-driven, and offers personalized services for a variety of businesses, including but not limited to retail banking, consumer retail, and sales. It offers on-demand personalization for an exceptional customer experience, as it guarantees users that they will be served by a qualified and knowledgeable employee.

The solution unifies the customer journey, allowing businesses to hold personalized conversations with them through different channels. Timetrade helps businesses to move customers from social media or online browsing to a live-conversation. It offers appointment scheduling, reporting and queue management as a secure cloud solution, which is scalable as well as modular.

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Overview of Timetrade Benefits

Timetrade’s omnichannel scheduling allows prospects and customers to conveniently and easily schedule their appointments using different channels, including mobile devices, web, text, voice or even company’s customer-facing app.

‘Concierge’ allows supervisors and employees to manage the customer flow in real-time and is a suite of fully customizable mobile apps. It also offers queue management capabilities for more flexibility and effectiveness.

The analytics module provides insightful and actionable information, and helps in making the best decision from a business perspective. The interactive dashboard and data-rich reporting provide actionable and clear visibility into the success of marketing campaigns and customer engagements.

The software powers live customer conversations and aims to improve the customer experience through different channels, including phone, online, and in-person communication. It helps creating a service that improves customer loyalty, satisfaction, and retention, ultimately resulting in improved sales and revenues.

Staff can access the full power of the software from Salesforce, allowing growth of accounts and faster closing of deals. It allows leveraging company’s investment on Salesforce platform via the ‘Scheduler for Salesforce’. Marketing teams can place the links for appointments online, which amplifies lead generation through website, social media as well as email campaigns. This results in the generation of more qualified leads, which are passed directly to Salesforce. Timetrade allows staff to instantly schedule and manage meetings, eliminating the need for detecting free time across different calendars.

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Overview of Timetrade Features

  • Appointment scheduling
  • Queue management
  • Analytics
  • Flexible and Scalable
  • On-demand personalization
  • Omnichannel experiences for customers
  • Smart Matching technology
  • SOC 2 level 3 compliant
  • Fully self-contained
  • Instantly deployable in any environment
  • REST API

Timetrade Position In Our Categories

Knowing that businesses have particular business-related demands, it is wise that they avoid subscribing to an all-in-one, ”best” business application. Regardless, it would be difficult to try to stumble on such application even among recognizable software solutions. The sensible step to undertake should be to make a list of the several critical factors that require inspection such as major features, plans, skill competence of staff members, business size, etc. Thereafter, you should follow through the product research thoroughly. Go over some Timetrade evaluations and explore the other software options in your shortlist in detail. Such detailed research ensures you circumvent ill-fitting software products and buy the one which meets all the benefits your company requires.

Position of Timetrade in our main categories:

TOP 50

Timetrade is one of the top 50 Appointment Scheduling Software products

If you are considering Timetrade it might also be beneficial to investigate other subcategories of Appointment Scheduling Software listed in our base of SaaS software reviews.

Each company is different, and may need a special Appointment Scheduling Software solution that will be fit for their business size, type of customers and staff and even specific niche they support. We advise you don't count on finding an ideal software that will be suitable for every company no matter what their background is. It may be a good idea to read a few Timetrade Appointment Scheduling Software reviews first and even then you should remember what the service is intended to do for your company and your workers. Do you require an easy and intuitive app with only essential functions? Will you really use the advanced tools required by pros and big enterprises? Are there any specific tools that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy service that will match your budget.

How Much Does Timetrade Cost?

Timetrade Pricing Plans:

Free Trial

Individual Edition

$49/user/year

Scheduler for SMB

$149/user/year

Scheduler for Salesforce

$350/user/year

Scheduler for Enterprise

By quote

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What are Timetrade pricing details?

Timetrade Pricing Plans:

Free Trial

Individual Edition

$49/user/year

Scheduler for SMB

$149/user/year

Scheduler for Salesforce

$350/user/year

Scheduler for Enterprise

By quote

Timetrade offers 4 SMB and enterprise pricing plans. It has a 15-day free trial for users to test out its features. A demo is also available upon request to learn more about the product. Here are the pricing plans:

Individual Edition – $49/user/year

  • 1 User
  • Unlimited Appointments per Month
  • Unlimited Appointment Types
  • Custom Logo Branding
  • Outlook, iCal & Google Calendar Integration
  • Knowledge-base and Ticket Support

Scheduler for SMB (Business Edition) – $149/$300 per user/year

  • All Individual Edition features, plus:
  • Automatic updates of Salesforce activities and calendars
  • Central Administration and Configuration
  • Lead capture for Salesforce & Eloqua
  • Multiple Users (see above for price/user)
  • Offer appointments directly from Salesforce
  • Smart Routing™ with the Appointment Router™
  • Usage Reports
  • Knowledge-base, ticketing, and phone support

Scheduler for Salesforce – $350/user/year

  • Multiple Users (see above for price/user)
  • Multi-Person Appointments
  • Unlimited Appointments
  • Appointment Routing
  • Attendance Reporting
  • Book On Behalf or Meeting Self Service
  • Insights on Sales Performance
  • Native Salesforce Integration
  • Pooled resources
  • Web Conferencing Integration
  • Knowledgebase, Ticket, and Phone Support

Scheduler for Enterprise – Custom pricing

  • All Business+ Edition features, plus:
  • Appointment Routing
  • Call Center Scheduling
  • Central Administration
  • Location-Aware Appointments
  • Multi-Location Support
  • Pooled Resource Scheduling
  • Rules-Based Scheduling
  • Smart Matching
  • Optional:
    • Custom Reporting Capabilities
    • Enterprise Class API
    • Instant Customer Experience Surveys
    • Pre-Configured Dashboards
    • Responsive Business Intelligence

User Satisfaction

Positive Social Media Mentions 7
Negative Social Media Mentions 1

We realize that when you decide to get a Appointment Scheduling Software it’s vital not only to find out how experts score it in their reviews, but also to find out whether the real clients and enterprises that use this software are genuinely happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Timetrade reviews across a wide array of social media sites. The information is then displayed in a simple to digest way revealing how many clients had positive and negative experience with Timetrade. With that information available you should be prepared to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Timetrade?

Timetrade will blend easily in every software landscape, thanks to its REST API, which supports both the Open API Initiative (OAI) specification and the Hypertext Application Language (HAL) standard. At the same time, you can benefit from its streamlined integration with Salesforce.

Timetrade User Reviews

Timetrade average rating:

Average score
5/5 (15 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Marc

PROS: My customers can easily book their preferred scheduled through a single e-mail request. It offers Outlook integration for my company. Configuration is really easy and straightforward. I can easily set up different kinds of meetings/time blocks for my business.

CONS: It lacks mobile functionality. But then again, it's not something that I really need or a "must-have." It doesn't have ability to sync on all personal and business calendars. There's no automated feature that allows people to add other people to an already scheduled event. Getting people scheduled for a single meeting still requires doing it manually.

Reviewed 4 years ago

Read full review >

The least favorable review

Benny

PROS: I like that through TimeTrade we are able to provide personalized service to our customers which improves customer satisfaction, retention and loyalty and it increases sales growth as well. We prefer live conversation with our customers and this system helps us to do the right thing.

CONS: It lacks option to run quick report of upcoming meetings. In addition, they could improve the design of the product but since it works perfectly this is not big deal.

Reviewed 8 years ago

Read full review >

More reviews from 15 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

An appointment scheduler that’s swift and easy to use.

Read full review >
Ian
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.11.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Setup was surprisingly simple. User interface was excellent. It functions just as I expected it to be. With that in mind, clients were able to set appointments conveniently in under a day after sending out my initial link to their e-mails.

CONS: While this may appear like an unimportant and silly comment, their logo looks way too simple --- simple enough to be boring. It's kinda like the logo you see with Google. Maybe keeping their logo interesting could propel them to greater heights?

What do you think about this review?

Great Poor

This is wonderful solution for setting up an appointment

Read full review >
Marianne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.11.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I love that TimeTrade has simple set up, the UI is wonderful. It works perfectly as I expected. I can have my customers set up appointments in 24hrs of sendint them URL.

CONS: I don’t like its logo, it is minimalistic and boring.

What do you think about this review?

Great Poor
Show More User Reviews (15)

Great and beneficial solution

Read full review >
Enrique
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.10.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like it because it allows me to set up appointments as video meetings and I can easily set up instructions through it. I had some missunderstandings about the account and the support team contacted me quickly with the best solution and explanation about the system.

CONS: I’d like to see more of the page without the need of scrolling down in order to see activities and appointment details.

What do you think about this review?

Great Poor

It helps us to find perfect time for a meeting

Read full review >
Roy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like that through Timetrade I get monthly view of schedules and this means that clients and prospects can easily choose time slot that works for both of us. The system is user friendly. I like that it offers additional customization of adding photo and message so we can make it even more personalized. In addition, there is great integration with Outlook calendar which is extremely helpful for my workday.

CONS: They could improve the options for embedding emails and website. I have made custom button and I could hyperlink my timetrade link. Also, sometimes scheduled timetrade meetings will be available on the calendar but there is no email notification about it.

What do you think about this review?

Great Poor

Perfect tool with great integrations and options

Read full review >
Benny
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.10.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like that through TimeTrade we are able to provide personalized service to our customers which improves customer satisfaction, retention and loyalty and it increases sales growth as well. We prefer live conversation with our customers and this system helps us to do the right thing.

CONS: It lacks option to run quick report of upcoming meetings. In addition, they could improve the design of the product but since it works perfectly this is not big deal.

What do you think about this review?

Great Poor

Reaching out to my customers has never been this efficient!

Read full review >
Marc
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.06.2021 Company Size: More than 100 Employees Industry: Information Technology

PROS: My customers can easily book their preferred scheduled through a single e-mail request. It offers Outlook integration for my company. Configuration is really easy and straightforward. I can easily set up different kinds of meetings/time blocks for my business.

CONS: It lacks mobile functionality. But then again, it's not something that I really need or a "must-have." It doesn't have ability to sync on all personal and business calendars. There's no automated feature that allows people to add other people to an already scheduled event. Getting people scheduled for a single meeting still requires doing it manually.

What do you think about this review?

Great Poor

It saves us lot of time

Read full review >
Craig
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.05.2021 Company Size: 1-10 Employees Industry: Financial Services

PROS: One of the best things about using Time Trade is the fact that is saves lot of time and it increases efficiencies. I’m able to set up time for the meeting and let the other part to choose best time for the meeting. I don’t have to go back and fort to shcedule perfect time. I’m able to add a link on our site so the prospect could register for a demo at a time that is available. We don’t have to email them in order to set the appointment.

CONS: I’d like to see integration with GoToMeeting or some other webinar service so we can avoid using 2 platforms separately.

What do you think about this review?

Great Poor

They could improve the setup but overall it is a highly useful solution

Read full review >
Arlene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.04.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like that I can configure numbers of various messages and meeting templates and to customize the type of meeting I want to schedule. I’m using more than 5 different templates to account for various lenght of meetings and method of communication like web conference, phone and other.

CONS: When you come to setting up the available time slots through the week can be cumbersome process because it requires doing repetitive things instead of using more-friendlu way for implementing functinality. In the past, the integrations with MS Outlook for Mac wasn’t clear but they’ve improved it since.

What do you think about this review?

Great Poor

Great and beneficial solution

Read full review >
Enrique
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.03.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like it because it allows me to set up appointments as video meetings and I can easily set up instructions through it. I had some missunderstandings about the account and the support team contacted me quickly with the best solution and explanation about the system.

CONS: I’d like to see more of the page without the need of scrolling down in order to see activities and appointment details.

What do you think about this review?

Great Poor

It saves us lot of time

Read full review >
Craig
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.01.2021 Company Size: 1-10 Employees Industry: Financial Services

PROS: One of the best things about using Time Trade is the fact that is saves lot of time and it increases efficiencies. I’m able to set up time for the meeting and let the other part to choose best time for the meeting. I don’t have to go back and fort to shcedule perfect time. I’m able to add a link on our site so the prospect could register for a demo at a time that is available. We don’t have to email them in order to set the appointment.

CONS: I’d like to see integration with GoToMeeting or some other webinar service so we can avoid using 2 platforms separately.

What do you think about this review?

Great Poor

Perfect tool with great integrations and options

Read full review >
Benny
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.02.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like that through TimeTrade we are able to provide personalized service to our customers which improves customer satisfaction, retention and loyalty and it increases sales growth as well. We prefer live conversation with our customers and this system helps us to do the right thing.

CONS: It lacks option to run quick report of upcoming meetings. In addition, they could improve the design of the product but since it works perfectly this is not big deal.

What do you think about this review?

Great Poor

It helps us to find perfect time for a meeting

Read full review >
Roy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like that through Timetrade I get monthly view of schedules and this means that clients and prospects can easily choose time slot that works for both of us. The system is user friendly. I like that it offers additional customization of adding photo and message so we can make it even more personalized. In addition, there is great integration with Outlook calendar which is extremely helpful for my workday.

CONS: They could improve the options for embedding emails and website. I have made custom button and I could hyperlink my timetrade link. Also, sometimes scheduled timetrade meetings will be available on the calendar but there is no email notification about it.

What do you think about this review?

Great Poor

It’s compatible with Outlook.

Read full review >
Lindsey
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I love the fact that whenever someone books on with the tool, it automatically syncs and posts with Outlook. As a result, I finally abandoned Acuity after discovering this. But give credit to Acuity for its GUI and referral program although logging on it was a big issue. What's more, TT doesn't have me going back and forth with clients just to set up to connect.

CONS: With everything that TT has offered me these past several months, everything was smooth. But if there's one thing that needs enhancements, it's the tool's UI. But then again, looks isn't everything when it easily makes up for it performancewise.

What do you think about this review?

Great Poor

They could improve the setup but overall it is a highly useful solution

Read full review >
Arlene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like that I can configure numbers of various messages and meeting templates and to customize the type of meeting I want to schedule. I’m using more than 5 different templates to account for various lenght of meetings and method of communication like web conference, phone and other.

CONS: When you come to setting up the available time slots through the week can be cumbersome process because it requires doing repetitive things instead of using more-friendlu way for implementing functinality. In the past, the integrations with MS Outlook for Mac wasn’t clear but they’ve improved it since.

What do you think about this review?

Great Poor

This is wonderful solution for setting up an appointment

Read full review >
Marianne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.12.2017 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I love that TimeTrade has simple set up, the UI is wonderful. It works perfectly as I expected. I can have my customers set up appointments in 24hrs of sendint them URL.

CONS: I don’t like its logo, it is minimalistic and boring.

What do you think about this review?

Great Poor
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Timetrade user reviews

An appointment scheduler that’s swift and easy to use.

Read full review >
Ian
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.11.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

This is wonderful solution for setting up an appointment

Read full review >
Marianne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.11.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

Great and beneficial solution

Read full review >
Enrique
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.10.2021 Company Size: More than 100 Employees Industry: Computer Software

It helps us to find perfect time for a meeting

Read full review >
Roy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2021 Company Size: More than 100 Employees Industry: Computer Software

Perfect tool with great integrations and options

Read full review >
Benny
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.10.2021 Company Size: More than 100 Employees Industry: Computer Software
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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