Totango Review
What is Totango?
Totango is an enterprise customer experience software that helps you track the health signals across the entire customer journey. It is designed to complement reactive CRM solutions and sales pipelines with a visual overview across customer engagement hierarchies. The result is a proactive post-acquisition strategy that nurtures a more engaged and loyal customer base.
The software is designed for large enterprises with multiple brands or complex market segments. Specifically, it targets SaaS and subscription companies.
Totango provides a clear simple infrastructure for your customer success operations across product lines. But since the cloud-based solution offers scalable features, small and medium businesses may also use it to optimize their CRM or sales processes for better customer experience.
Show MoreOverview of Totango Benefits
Here are some of the benefits commonly associated to using Totango:
Simplify complex customer relationship portfolios
Companies with multiple brands or long product lines face the daunting task of personalizing communication with different customer segments. The alternative is to implement a one-size-fits-all strategy, but customers disdain it. Totango lets you visualize customer relationship hierarchies across accounts, product lines and channel partners. You get a panoramic view of customer portfolios, while you get to monitor specific engagements via customer health scores and address concerns where necessary.
Easier account management
Totango has automation and workflows that speed up key business processes like customer segmentation and revenue forecast. You can also build a predictable engagement workflow using the Activities and Touchpoints tools. Automation also extends to defining responses to customer health changes to ensure continuous engagement level.
See clearly customers’ revenue value
Customers are your lifeblood but who are really bringing in the most dollars? Totango allows you to segregate customer portfolios and segments based on churn, renewal, upsell and other metrics you set to compare revenue values. With a clear picture of your customer base, you can focus more energy and resources to your most profitable clients. On a macro level, Totango lets you track adoption success across multiple products.
Reinforce your CRM, sales pipeline
Totango can custom-integrate with other enterprise systems. It is an ideal addition to your existing CRM or sales technology stack to give it a proactive capability to anticipate customer experience and manage it throughout the lifecycle.
Show MoreOverview of Totango Features
- Early warning systems
- Account management
- Success plays
- Revenue center
- Customer success campaigns
- Customer segmentation
- Activity streams
- Conversion streams
- Engagement score
- Drill down to accounts
- Cohort tables
- Export
- Dynamic filter
Totango Position In Our Categories
Since companies have special business demands, it is rational that they abstain from getting an all-in-one, “perfect” software. However, it would be futile to try to come across such application even among popular software systems. The reasonable thing to do can be to write down the varied key functions which necessitate scrutiny including major features, price terms, skill competence of the users, company size, etc. Thereafter, you should conduct the product research thoroughly. Read some of these Totango evaluations and explore the other solutions in your list more closely. Such all-encompassing product research ensures you weed out ill-fitting applications and select the system which has all the tools your company requires in growing the business.
Position of Totango in our main categories:
TOP
100
Totango is one of the top 100 CRM Software products
TOP
50
Totango is one of the 50 Customer Experience Management Software products
Since each company has particular business requirements, it is advisable for them to abstain from searching for a one-size-fits-all ideal software system. Needless to say, it would be pointless to try to find such a platform even among popular software platforms. The intelligent thing to do would be to jot down the various vital aspects that require consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Totango Customer Experience Management Software reviews and check out each of the other systems in your shortlist in detail. Such comprehensive groundwork can make certain you weed out ill-fitting platforms and choose the app that provides all the aspects you need for business success.
How Much Does Totango Cost?
Totango Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Totango pricing details?
Totango Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.
User Satisfaction
Positive Social Media Mentions
11
Negative Social Media Mentions
1
We realize that when you make a decision to buy a Customer Experience Management Software it’s crucial not only to see how experts score it in their reviews, but also to find out whether the actual clients and companies that purchased this software are genuinely content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Totango reviews across a broad range of social media sites. The data is then featured in a simple to digest form revealing how many people had positive and negative experience with Totango. With that information at your disposal you will be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Totango?
Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.
- Zendesk Helpdesk
- Freshdesk
- Desk.com
- Salesforce
- GoodData
- CSV files
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