Totango Review
What is Totango?
Totango is an enterprise customer experience software that helps you track the health signals across the entire customer journey. It is designed to complement reactive CRM solutions and sales pipelines with a visual overview across customer engagement hierarchies. The result is a proactive post-acquisition strategy that nurtures a more engaged and loyal customer base.
The software is designed for large enterprises with multiple brands or complex market segments. Specifically, it targets SaaS and subscription companies.
Totango provides a clear simple infrastructure for your customer success operations across product lines. But since the cloud-based solution offers scalable features, small and medium businesses may also use it to optimize their CRM or sales processes for better customer experience.
Show MoreOverview of Totango Benefits
Here are some of the benefits commonly associated to using Totango:
Simplify complex customer relationship portfolios
Companies with multiple brands or long product lines face the daunting task of personalizing communication with different customer segments. The alternative is to implement a one-size-fits-all strategy, but customers disdain it. Totango lets you visualize customer relationship hierarchies across accounts, product lines and channel partners. You get a panoramic view of customer portfolios, while you get to monitor specific engagements via customer health scores and address concerns where necessary.
Easier account management
Totango has automation and workflows that speed up key business processes like customer segmentation and revenue forecast. You can also build a predictable engagement workflow using the Activities and Touchpoints tools. Automation also extends to defining responses to customer health changes to ensure continuous engagement level.
See clearly customers’ revenue value
Customers are your lifeblood but who are really bringing in the most dollars? Totango allows you to segregate customer portfolios and segments based on churn, renewal, upsell and other metrics you set to compare revenue values. With a clear picture of your customer base, you can focus more energy and resources to your most profitable clients. On a macro level, Totango lets you track adoption success across multiple products.
Reinforce your CRM, sales pipeline
Totango can custom-integrate with other enterprise systems. It is an ideal addition to your existing CRM or sales technology stack to give it a proactive capability to anticipate customer experience and manage it throughout the lifecycle.
Show MoreOverview of Totango Features
- Early warning systems
- Account management
- Success plays
- Revenue center
- Customer success campaigns
- Customer segmentation
- Activity streams
- Conversion streams
- Engagement score
- Drill down to accounts
- Cohort tables
- Export
- Dynamic filter
Totango Position In Our Categories
Knowing that businesses have special business-related wants, it is only prudent that they avoid selecting an all-in-one, ideal software product. Needless to say, it is almost impossible to try to find such an app even among sought-after software products. The right step to undertake would be to tabulate the various vital functions which require deliberation such as major features, price plans, skill levels of the employees, company size, etc. Then, you must conduct your product research through and through. Go over some of these Totango review articles and scrutinize each of the software options in your list in detail. Such detailed research guarantees you weed out unsuitable applications and pay for the one that includes all the aspects your business requires.
Position of Totango in our main categories:
TOP
100
Totango is one of the top 100 CRM Software products
TOP
50
Totango is one of the 50 Customer Experience Management Software products
It's important to note that hardly any app in the Customer Experience Management Software category is a perfect solution that can match all the goals of all business types, sizes and industries. It may be a good idea to read a few Totango Customer Experience Management Software reviews first as some services can dominate exclusively in a really narrow set of applications or be designed with a really specific industry in mind. Others might function with an idea of being easy and intuitive and consequently lack complex functions welcomed by more experienced users. There are also solutions that cater to a large group of users and offer a powerful feature toolbox, but this frequently comes at a more expensive price of such a software. Ensure you're aware of your requirements so that you choose a solution that provides all the features you search for.
How Much Does Totango Cost?
Totango Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Totango pricing details?
Totango Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.
User Satisfaction
Positive Social Media Mentions
11
Negative Social Media Mentions
1
We know that when you choose to buy a Customer Experience Management Software it’s crucial not only to find out how experts score it in their reviews, but also to discover whether the real people and companies that use these solutions are actually satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Totango reviews across a broad array of social media sites. The data is then displayed in a simple to understand way revealing how many customers had positive and negative experience with Totango. With that information at your disposal you will be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Totango?
Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.
- Zendesk Helpdesk
- Freshdesk
- Desk.com
- Salesforce
- GoodData
- CSV files
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