UserGuiding Review
What is UserGuiding?
UserGuiding is a results-oriented and user-friendly onboarding guides and walkthroughs creator and manager. This allows you to assist your new users to perform and complete their tasks efficiently and adroitly. Furthermore, this lets them gain in-depth knowledge about your web application or programs as they go.
Apart from being built with the ease of use of end users in mind, UserGuiding is also purposely designed to be intuitive for the creators of guides. Making walkthroughs and interactive product tours used to be a job of multiple people but with this solution, only one or two individuals can complete a guide speedily. Because of this, your employees can be more productive throughout the day.
Show MoreOverview of UserGuiding Benefits
Interactive Onboarding Solutions
Familiarizing new users with an app is crucial for the success of your projects. That is why UserGuiding enables you to create interactive guides. With these walkthroughs, you can help employees or customers perform actions and tasks skillfully. However, the guides you create with UserGuiding are not simple PDF or document files detailing actions. Instead, the platform allows you to choose between a guide and a hotspot. The latter lets you create an engaging walkthrough while the latter allows you to highlight elements on the interface.
Custom Guide Audiences & Provision Scheduling
With UserGuiding, you can choose whom to target for particular guides. This enables you to ensure that users receive the right kind of help they need to get them started. This way, they do not have to waste time watching or going through guides that are irrelevant to them.
Furthermore, UserGuiding assists you in scheduling when guides should pop up. This lets you make certain that users are able to digest their learnings before serving new walkthroughs.
Guide Success Analysis
UserGuiding has a dashboard where you can view the success of your walkthroughs in improving interactions with your apps or websites. This way, you can find ways to improve your guides to increase completion and efficiency.
User-friendly Guide Creation Process
Making walkthroughs can be the work of one or two people only with UserGuiding. That is because the solution is built for the ease of use by non-technical people. As a result, you do not have to train individuals to learn how to navigate and manipulate the platform. This also helps your organization save time in onboarding new users.
Show MoreOverview of UserGuiding Features
- Onboarding Process Design
- Interactive Guides
- Multiple Guides/Hotspots
- Audience Segmentation
- Audience Targeting
- Guide Scheduling
- Analysis & Reporting
What Problems Will UserGuiding Solve?
1) Reduced Complexity of SaaS Products
SaaS platforms can be difficult to learn how to use because of the tools and features designed using the latest technology. However, regardless of their promise, users still fail to stick to the products. UserGuiding can help organizations resolve this problem. By using the solution, developers can create interactive guides that can help new users get familiar with the interface. As such, people trying out applications can learn how to use them with ease and convert.
2) Minimized Resource Consumption
Instead of funneling resources towards the creation of guides, organizations can route them towards critical and more profitable endeavors. That is because UserGuiding is a user-friendly platform and creating walkthroughs can be the work of a single person. As such, onboarding can be faster, leading to a better employee or user efficiency.
3) Reusable & Trackable Guides
Onboarding is something that is done repeatedly. Organizations can create reusable guides with UserGuiding and even track their effectivity over time. This is made possible by the solution’s tracking system that allows guide makers to see how users interact with their walkthroughs and to pinpoint areas for improvement.
Awards & Quality Certificates
UserGuiding Position In Our Categories
Knowing that companies have specific business requirements, it is only practical that they steer clear of purchasing an all-in-one, ideal software solution. Be that as it may, it would be difficult to chance on such an app even among widely used software systems. The practical step to do would be to write the different important factors which require scrutiny such as important features, plans, skill levels of staff, company size, etc. Next, you should double down on your research comprehensively. Go over these UserGuiding analyses and scrutinize the other software products in your list in detail. Such all-encompassing research ascertain you circumvent mismatched applications and pay for the system which delivers all the tools your company requires for success.
Position of UserGuiding in our main categories:
TOP
100
UserGuiding is one of the top 100 Customer Experience Management Software products
If you are interested in UserGuiding it may also be a good idea to investigate other subcategories of Customer Experience Management Software collected in our database of SaaS software reviews.
It is important to keep in mind that virtually no service in the Customer Experience Management Software category is going to be a perfect solution able to match all the goals of all company types, sizes and industries. It may be a good idea to read a few UserGuiding Customer Experience Management Software reviews first as some software may excel just in a very narrow set of applications or be created with a very specific type of industry in mind. Others may operate with an intention of being simple and intuitive and consequently lack complex features desired by more experienced users. You can also come across solutions that cater to a large group of customers and provide a rich feature toolbox, however that frequently comes at a more significant cost of such a service. Be certain that you're aware of your requirements so that you get a service that has exactly the elements you search for.
How Much Does UserGuiding Cost?
UserGuiding Pricing Plans:
Free Trial
Start-Up Plan
$149.00/month
Growth Plan
$299.00/month
Enterprise Plan
Contact vendor
What are UserGuiding pricing details?
UserGuiding Pricing Plans:
Free Trial
Start-Up Plan
$149.00/month
Growth Plan
$299.00/month
Enterprise Plan
Contact vendor
UserGuiding has three enterprise pricing plans that can help you achieve your onboarding goals while sticking to the budget.
Start-Up Plan – $149.00 monthly
- 2,000 Active Users
- 1 Team Member
- Unlimited Guides & Hotspots
- Analytics & Reporting
- Customization Options
- Reusable Guides
- UserGuiding Branding
Growth Plan – $299.00 monthly
- All Start-Up Plan Features
- 5,000 Active Users
- No UserGuiding Branding
- Unlimited Team Members
- Interactive Help Page
- Guide Search
- Chat Support
Enterprise Plan – request pricing information
- All Growth Features
- Custom Number of Active Users
- Video Support
- Dedicated Success Coach
- Goal Tracking
- Custom CSS
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to buy a Customer Experience Management Software it’s important not only to see how experts score it in their reviews, but also to discover if the real clients and enterprises that bought it are genuinely content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and UserGuiding reviews across a broad array of social media sites. The data is then presented in a simple to understand format indicating how many customers had positive and negative experience with UserGuiding. With that information available you will be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for UserGuiding?
UserGuiding can integrate with the following solutions and platforms:
- Google Tag Manager
- Google Analytics
- YouTube
- WordPress
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