Usersnap Review
What is Usersnap?
Usersnap is a tool that allows web developers to easily get an annotated screenshot of bugs and then share it with the rest of the team or with third-party developers, as well as clients, colleagues, and quality assurance personnel. The platform effectively eliminates communication friction between developers and makes them more effective and productive in their work.
The cloud-based Usersnap is directly embedded in the bug reporting and feedback loop, which then allows users to automatically send annotated screenshots of bugs and issues complete with the details, like browser information and operating system data. These screenshots are delivered via email or directly to developer’s system, be it a bug tracking platform or a project management system.
Show MoreOverview of Usersnap Benefits
Usersnap basically simplifies bug tracking and issue management and makes communication and collaboration faster, more effective, and more efficient between developers, clients, and quality assurance personnel.
- Point and click issue reporting makes bug tracking simpler and faster than ever.
- The feedback widget allows website users and developers to immediately send a bug report directly from the website.
- In-browser screenshots: you’ll get a screenshot of what your users sees. No plugins required. You can execute cross browser tests and see browser specific issues immediately.
- Collaborate & communicate: you can invite your colleagues into Usersnap and discuss screens and find solutions together.
- JavaScript error logging: you get visual bug reports with advanced client-side JavaScript error recording.
Overview of Usersnap Features
Feedback Widget
- Runs on every known web browsers
- User-friendly
- Connects users with clients and colleagues
- Does not impede website speed
- Can be customized to match with corporate image
- In-Browser Screenshot
- Supports Single Page Applications
- The Viewer
- The Search
- Team collaboration
- Mockups & screenshots
- Easy configuration
- 3rd party integrations
- XMLHttpRequest logs
- JavaScript errors
- Create browser screenshots and provide feedback
- Track & report front-end bugs in your browser
- Install a feedback widget in all environments
What Problems Will Usersnap Solve?
Communicate visually not via text
People often find hard times discussing design drafts and website prototypes with colleagues and clients. Most of the time the feedback on design drafts is collected and discussed via email or phone. Since it’s hard expressing opinions on design via text, Usersnap which let’s you discuss and communicate visually within your browser.
Easily reproduce customer bugs
Customer support teams lack information needed to fix customer problems faster, since customers find it hard describing problems (e.g. which appeared on a website). With Usersnap, all information needed to reproduce a bug or error is automatically added to every bug report.
Usersnap Position In Our Categories
Knowing that companies have unique business needs, it is only reasonable that they abstain from deciding on an all-in-one, ideal software product. Having said that, it would be futile to try to discover such an app even among popular software solutions. The practicable step to do can be to shortlist the varied major factors which necessitate investigation such as key features, pricing, technical skill aptitude of staff members, organizational size, etc. Then, you should do the research thoroughly. Have a look at some Usersnap review articles and scrutinize each of the software systems in your list more closely. Such detailed research ascertain you drop mismatched applications and choose the one that provides all the tools your company requires to be successful.
Position of Usersnap in our main categories:
TOP
500
Usersnap is one of the top 500 Customer Support Software products
There are popular and widely used applications in each software group. But are they automatically the best fit for your organization’s unique wants? A popular software product may have thousands of subscribers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few Usersnap Customer Support Software reviews and consider the factors that you want in the software such as the cost, main tools, available integrations etc. Then, shortlist a few solutions that fit your wants. Try out the free trials of these platforms, read online opinions, get explanations from the vendor, and do your homework thoroughly. This exhaustive groundwork is certain to help you choose the most excellent software platform for your organization’s specific requirements.
How Much Does Usersnap Cost?
Usersnap Pricing Plans:
Free Trial
Personal
$22/month
Startup
$79/month
Company
$149/month
Enterprise
Contact vendor
What are Usersnap pricing details?
Usersnap Pricing Plans:
Free Trial
Personal
$22/month
Startup
$79/month
Company
$149/month
Enterprise
Contact vendor
Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.
Personal – $19/month (yearly billing) / $22/month (monthly billing)
Ideal for 5 members and 1 project. Includes:
- Dashboard/Team collaboration
- Customization of the widget
- Secure hosting
Startup – $69/month (yearly billing) / $79/month (monthly billing)
Perfect for 15 users and 3 projects. Comes with all Personal features plus:
- Connect with 20+ project management tools
- Connect 20+ bug tracking tools
- Usersnap support
Company – $129/month (yearly billing) / $149/month (monthly billing)
Suits businesses with 25 users and 10 projects. Carries all Startup features and:
- Connect with your customer care tools
- Client-side error recording
Enterprise – Contact Usersnap for more information
Brings all features including custom integration.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to purchase a Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to discover whether the real users and enterprises that bought this software are genuinely happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Usersnap reviews across a broad range of social media sites. The information is then presented in an easy to digest form showing how many clients had positive and negative experience with Usersnap. With that information at hand you should be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Mac
- Web-based
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Usersnap?
Usersnap supports integrations with the following business systems and applications:
- Basecamp
- JIRA
- Asana
- Pivotal Tracker
- Trello
- WordPress
- Drupal
- Joomla
- Magento
- TYPO3
- Redbooth
- Redmine
- HipChat
- Slack
- GitHub
- Zendesk
- GitLab
- Axosoft
- Trac
- activeCollab
- BitBucket
- Desk
- Evernote
- FogBugz
- HTTP-Push
- Intercom
- Kanbanize
- Team Foundation Server
- Teamwork
- Gemini
- Hall
Usersnap
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Usersnap Alternatives
Top Competitors To Usersnap By Price
Product name:
Price:
Trending Customer Support Software Reviews
Usersnap Comparisons
Product name:
Page last modified
Why is FinancesOnline free?