Usersnap Review
What is Usersnap?
Usersnap is a tool that allows web developers to easily get an annotated screenshot of bugs and then share it with the rest of the team or with third-party developers, as well as clients, colleagues, and quality assurance personnel. The platform effectively eliminates communication friction between developers and makes them more effective and productive in their work.
The cloud-based Usersnap is directly embedded in the bug reporting and feedback loop, which then allows users to automatically send annotated screenshots of bugs and issues complete with the details, like browser information and operating system data. These screenshots are delivered via email or directly to developer’s system, be it a bug tracking platform or a project management system.
Show MoreOverview of Usersnap Benefits
Usersnap basically simplifies bug tracking and issue management and makes communication and collaboration faster, more effective, and more efficient between developers, clients, and quality assurance personnel.
- Point and click issue reporting makes bug tracking simpler and faster than ever.
- The feedback widget allows website users and developers to immediately send a bug report directly from the website.
- In-browser screenshots: you’ll get a screenshot of what your users sees. No plugins required. You can execute cross browser tests and see browser specific issues immediately.
- Collaborate & communicate: you can invite your colleagues into Usersnap and discuss screens and find solutions together.
- JavaScript error logging: you get visual bug reports with advanced client-side JavaScript error recording.
Overview of Usersnap Features
Feedback Widget
- Runs on every known web browsers
- User-friendly
- Connects users with clients and colleagues
- Does not impede website speed
- Can be customized to match with corporate image
- In-Browser Screenshot
- Supports Single Page Applications
- The Viewer
- The Search
- Team collaboration
- Mockups & screenshots
- Easy configuration
- 3rd party integrations
- XMLHttpRequest logs
- JavaScript errors
- Create browser screenshots and provide feedback
- Track & report front-end bugs in your browser
- Install a feedback widget in all environments
What Problems Will Usersnap Solve?
Communicate visually not via text
People often find hard times discussing design drafts and website prototypes with colleagues and clients. Most of the time the feedback on design drafts is collected and discussed via email or phone. Since it’s hard expressing opinions on design via text, Usersnap which let’s you discuss and communicate visually within your browser.
Easily reproduce customer bugs
Customer support teams lack information needed to fix customer problems faster, since customers find it hard describing problems (e.g. which appeared on a website). With Usersnap, all information needed to reproduce a bug or error is automatically added to every bug report.
Usersnap Position In Our Categories
Knowing that businesses have distinctive business-related requirements, it is only wise they steer clear of picking an all-in-one, “perfect” business program. At any rate, it is hard to try to discover such an app even among well-known software products. The correct step to do should be to jot down the various vital factors which merit deliberation including essential features, budget, technical skill competence of the users, business size, etc. After which, you should follow through the product research systematically. Go over some Usersnap reviews and check out each of the applications in your shortlist in detail. Such detailed product investigation ensures you drop unsuitable apps and choose the system that provides all the benefits your company requires.
Position of Usersnap in our main categories:
TOP
500
Usersnap is one of the top 500 Customer Support Software products
Organizations have diverse needs and requirements and no software solution can be just right in such a situation. It is futile to try to find an ideal off-the-shelf software app that meets all your business requirements. The intelligent thing to do would be to modify the solution for your specific wants, staff member skill levels, finances, and other elements. For these reasons, do not hasten and invest in well-publicized leading applications. Though these may be widely used, they may not be the best fit for your specific needs. Do your research, investigate each short-listed platform in detail, read a few Usersnap Customer Support Software reviews, speak to the maker for explanations, and finally choose the product that offers what you need.
How Much Does Usersnap Cost?
Usersnap Pricing Plans:
Free Trial
Personal
$22/month
Startup
$79/month
Company
$149/month
Enterprise
Contact vendor
What are Usersnap pricing details?
Usersnap Pricing Plans:
Free Trial
Personal
$22/month
Startup
$79/month
Company
$149/month
Enterprise
Contact vendor
Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.
Personal – $19/month (yearly billing) / $22/month (monthly billing)
Ideal for 5 members and 1 project. Includes:
- Dashboard/Team collaboration
- Customization of the widget
- Secure hosting
Startup – $69/month (yearly billing) / $79/month (monthly billing)
Perfect for 15 users and 3 projects. Comes with all Personal features plus:
- Connect with 20+ project management tools
- Connect 20+ bug tracking tools
- Usersnap support
Company – $129/month (yearly billing) / $149/month (monthly billing)
Suits businesses with 25 users and 10 projects. Carries all Startup features and:
- Connect with your customer care tools
- Client-side error recording
Enterprise – Contact Usersnap for more information
Brings all features including custom integration.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you decide to purchase a Customer Support Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover if the real users and enterprises that use it are genuinely satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Usersnap reviews across a wide range of social media sites. The information is then displayed in a simple to understand form revealing how many people had positive and negative experience with Usersnap. With that information at your disposal you should be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Mac
- Web-based
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Usersnap?
Usersnap supports integrations with the following business systems and applications:
- Basecamp
- JIRA
- Asana
- Pivotal Tracker
- Trello
- WordPress
- Drupal
- Joomla
- Magento
- TYPO3
- Redbooth
- Redmine
- HipChat
- Slack
- GitHub
- Zendesk
- GitLab
- Axosoft
- Trac
- activeCollab
- BitBucket
- Desk
- Evernote
- FogBugz
- HTTP-Push
- Intercom
- Kanbanize
- Team Foundation Server
- Teamwork
- Gemini
- Hall
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