Usersnap Review
What is Usersnap?
Usersnap is a tool that allows web developers to easily get an annotated screenshot of bugs and then share it with the rest of the team or with third-party developers, as well as clients, colleagues, and quality assurance personnel. The platform effectively eliminates communication friction between developers and makes them more effective and productive in their work.
The cloud-based Usersnap is directly embedded in the bug reporting and feedback loop, which then allows users to automatically send annotated screenshots of bugs and issues complete with the details, like browser information and operating system data. These screenshots are delivered via email or directly to developer’s system, be it a bug tracking platform or a project management system.
Show MoreOverview of Usersnap Benefits
Usersnap basically simplifies bug tracking and issue management and makes communication and collaboration faster, more effective, and more efficient between developers, clients, and quality assurance personnel.
- Point and click issue reporting makes bug tracking simpler and faster than ever.
- The feedback widget allows website users and developers to immediately send a bug report directly from the website.
- In-browser screenshots: you’ll get a screenshot of what your users sees. No plugins required. You can execute cross browser tests and see browser specific issues immediately.
- Collaborate & communicate: you can invite your colleagues into Usersnap and discuss screens and find solutions together.
- JavaScript error logging: you get visual bug reports with advanced client-side JavaScript error recording.
Overview of Usersnap Features
Feedback Widget
- Runs on every known web browsers
- User-friendly
- Connects users with clients and colleagues
- Does not impede website speed
- Can be customized to match with corporate image
- In-Browser Screenshot
- Supports Single Page Applications
- The Viewer
- The Search
- Team collaboration
- Mockups & screenshots
- Easy configuration
- 3rd party integrations
- XMLHttpRequest logs
- JavaScript errors
- Create browser screenshots and provide feedback
- Track & report front-end bugs in your browser
- Install a feedback widget in all environments
What Problems Will Usersnap Solve?
Communicate visually not via text
People often find hard times discussing design drafts and website prototypes with colleagues and clients. Most of the time the feedback on design drafts is collected and discussed via email or phone. Since it’s hard expressing opinions on design via text, Usersnap which let’s you discuss and communicate visually within your browser.
Easily reproduce customer bugs
Customer support teams lack information needed to fix customer problems faster, since customers find it hard describing problems (e.g. which appeared on a website). With Usersnap, all information needed to reproduce a bug or error is automatically added to every bug report.
Usersnap Position In Our Categories
Knowing that companies have specific business-related requirements, it is only sensible that they avoid subscribing to an all-encompassing, ”best” software solution. Be that as it may, it would be futile to try to pinpoint such a software product even among sought-after software solutions. The practicable thing to do would be to write the various essential aspects which entail consideration such as important features, pricing, technical skill aptitude of staff, organizational size, etc. Thereafter, you should perform the research thoroughly. Browse over these Usersnap analyses and explore the other software options in your shortlist in detail. Such comprehensive research makes sure you stay away from poorly fit applications and choose the one that meets all the aspects your business requires in growing the business.
Position of Usersnap in our main categories:
TOP
500
Usersnap is one of the top 500 Customer Support Software products
There are popular and widely used solutions in each software group. But are they automatically the best fit for your enterprise’s unique requirements? A market-leading software application may have thousands of users, but does it present what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Usersnap Customer Support Software reviews and think about the factors that you want in the software such as the cost, main features, available integrations etc. Then, shortlist a few apps that fit your needs. Try out the free trials of these platforms, read online reviews, get explanations from the vendor, and do your homework thoroughly. This profound research is certain to aid you choose the best software application for your organization’s special wants.
How Much Does Usersnap Cost?
Usersnap Pricing Plans:
Free Trial
Personal
$22/month
Startup
$79/month
Company
$149/month
Enterprise
Contact vendor
What are Usersnap pricing details?
Usersnap Pricing Plans:
Free Trial
Personal
$22/month
Startup
$79/month
Company
$149/month
Enterprise
Contact vendor
Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.
Personal – $19/month (yearly billing) / $22/month (monthly billing)
Ideal for 5 members and 1 project. Includes:
- Dashboard/Team collaboration
- Customization of the widget
- Secure hosting
Startup – $69/month (yearly billing) / $79/month (monthly billing)
Perfect for 15 users and 3 projects. Comes with all Personal features plus:
- Connect with 20+ project management tools
- Connect 20+ bug tracking tools
- Usersnap support
Company – $129/month (yearly billing) / $149/month (monthly billing)
Suits businesses with 25 users and 10 projects. Carries all Startup features and:
- Connect with your customer care tools
- Client-side error recording
Enterprise – Contact Usersnap for more information
Brings all features including custom integration.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Customer Support Software it’s important not only to learn how experts score it in their reviews, but also to find out whether the actual users and enterprises that bought this software are genuinely happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Usersnap reviews across a vast range of social media sites. The data is then featured in a simple to understand way indicating how many clients had positive and negative experience with Usersnap. With that information at your disposal you should be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Mac
- Web-based
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Usersnap?
Usersnap supports integrations with the following business systems and applications:
- Basecamp
- JIRA
- Asana
- Pivotal Tracker
- Trello
- WordPress
- Drupal
- Joomla
- Magento
- TYPO3
- Redbooth
- Redmine
- HipChat
- Slack
- GitHub
- Zendesk
- GitLab
- Axosoft
- Trac
- activeCollab
- BitBucket
- Desk
- Evernote
- FogBugz
- HTTP-Push
- Intercom
- Kanbanize
- Team Foundation Server
- Teamwork
- Gemini
- Hall
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