Usetiful Review
What is Usetiful?
Usetiful is a Digital Adoption Platform, focusing on helping its users run SaaS applications to fight user churn. It improves user onboarding, feature adoption and introduces a customer self-service layer. Its tools include guided product tours, onboarding checklists, and tooltips (Smart Tips).
Since it is a no-code platform, you can implement the tours you need to launch efficiently and quickly. Usetiful is also highly flexible and can be adopted by complex SaaS applications, with examples such as support for animations, single-page applications, or respecting the app’s business logic.
Usetiful provides product analytics to help you understand your user engagement and experience at a glance. It also offers themes and elements that you can use to improve your product tours with a live preview to find out what you need to change before launching it.
Furthermore, Usetiful offers an entirely functional free-forever solution and a cost-efficient paid version. This is made possible by the application’s no-touch design, allowing the vast majority of customers to be adopted without the support needed.
Show MoreOverview of Usetiful Benefits
Product Tour Design
Usetiful that helps you create interactive and informative product tours. It provides themes and elements you can use to customize your tours to improve customer experience. You can employ contextual guidance tools to identify the relevant parts of your product. You can also offer Smart Tips to help your customers discover what they can do with your products.
New Feature Introduction
Usetiful enables you to introduce new features with the intent of getting your users to adopt them. You can launch campaigns to build engagement and excitement for the new features. You can also collect feedback on the new feature for improvements, increasing user satisfaction and helping you retain customers.
User Support Tools
Usetiful allows you to provide prompt user support to ensure a smooth customer experience. You can create an interactive knowledge base so users can access the information they need to help them maximize your product. You can also enable self-service onboarding, which helps your users focus and learn the features they need the most. This tool also helps you save time and effort without compromising the user experience.
Show MoreOverview of Usetiful Features
- Experience Layer
- No-Code Design
- Product Tour Editor
- Contextual Guidance
- Preview
- Analytics
- Themes and Elements
- Content Manager Training
- Email and Chat Support
What Problems Will Usetiful Solve?
- User Onboarding – New users often miss the “aha” moment of the application or the time-to-value is too long. Guided product tours help users to find the “aha” moment reliably. User onboarding checklists allow fighting long time-to-value situations by providing users with early partial “wins.”
- Feature Adoption – Often also called user reboarding. SaaS products add a new feature and evolve existing ones. If the features are not adopted by existing users, these positive changes can cause unnecessary churn. Tooltips allow users to spot when there is anything new relevant for them in the applications. For bigger changes in a workflow, Product Tours guides users through these changes, getting them used to the new version of the feature.
- Customer self-service – User churn can be also caused by a user getting into problems with an exception or unpredicted corner case. Tooltips (Smart Tips) are an easy way to bullet-proof critical parts of the application, such as input forms. Assistant allows users to find relevant help (guided product tours, or help resources) via a handy widget.
Awards & Quality Certificates
Usetiful Position In Our Categories
Keeping in mind businesses have special business demands, it is reasonable they avoid adopting an all-in-one, “perfect” software system. Having said that, it would be hard to come across such an app even among well-known software products. The clever thing to undertake would be to jot down the several essential functions that require deliberation including critical features, costing, technical skill ability of staff, organizational size, etc. The second step is, you should follow through your product research through and through. Read some of these Usetiful evaluations and check out the other software systems in your shortlist more closely. Such all-encompassing research guarantee you steer clear of poorly fit applications and choose the one which offers all the tools your business requires.
Position of Usetiful in our main categories:
TOP
100
Usetiful is one of the top 100 Customer Experience Management Software products
If you are considering Usetiful it may also be beneficial to investigate other subcategories of Customer Experience Management Software collected in our base of SaaS software reviews.
It is important to keep in mind that almost no software in the Customer Experience Management Software category is an ideal solution able to meet all the requirements of different company types, sizes and industries. It may be a good idea to read a few Usetiful Customer Experience Management Software reviews first as some software may dominate exclusively in a very small group of applications or be created with a very specific industry in mind. Others can operate with an intention of being easy and intuitive and therefore lack advanced functionalities needed by more experienced users. You can also come across apps that cater to a wide group of users and give you a complex feature set, however this in most cases comes at a more expensive cost of such a service. Make sure you're aware of your needs so that you purchase a solution that has exactly the functionalities you search for.
How Much Does Usetiful Cost?
Usetiful Pricing Plans:
Free Trial
Free
Free
Plus
€29.90/month
Enterprise
Contact vendor
What are Usetiful pricing details?
Usetiful Pricing Plans:
Free Trial
Free
Free
Plus
€29.90/month
Enterprise
Contact vendor
Usetiful offers three enterprise pricing packages to choose from:
Free – €0/month
- 1 product tour
- 2000 assists per month
- Elements for guided product tours
- Visual and interactive content editor
- Cloud hosting
- Email support
Plus – €29.90/month
- Unlimited product tours
- 5,000 assists per month
- All of Free plan features
- Usage analytics
- Customizable themes
- Chat support
- 14-day free trial
- No Usetiful watermark
Enterprise – By quote
- All Plus plan features
- Dynamic personalization
- Advanced insights and analytics
- Training of content managers
- 24/7 support with SLA
- Support for Desktop applications
- Cloud or hosted locally
User Satisfaction
Positive Social Media Mentions
69
Negative Social Media Mentions
0
We know that when you choose to purchase a Customer Experience Management Software it’s important not only to see how professionals score it in their reviews, but also to discover if the real clients and businesses that purchased these solutions are actually satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Usetiful reviews across a broad array of social media sites. The information is then displayed in an easy to digest form showing how many users had positive and negative experience with Usetiful. With that information available you should be equipped to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Usetiful?
Usetiful is an open platform – app providers can integrate their services with Usetiful dynamically. For example, it is possible to use surveys by company Survio directly in the product tours of Usetiful.
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