Vision Helpdesk Review

PROS: The multi-channel supporting tool provides integration for different tools. The tool integrates Hardware, Helpdesk, IT, and many other features that make proper support possible. Besides, it is heavily equipped for customization, and there is hardly any chance that a tool will be missing. Even if it does, their support service is always on alert for innovations. I can’t find enough words to praise the quality of our work ever since we integrated it and also it really helps with reporting part making work easy for staff.

CONS: Nothing much as of now everything is going good, just the thing is if the allow more easy and simple searching options rather than the available one.

PROS: This software helps me provide efficient customer support over multiple channels by making as much contact as possible with the customers. Whether it's through email, phone calls, social media, and live chat. It also facilitates the use of automatic and personalized responses. Therefore instead of beating around the bush, the messages are usually more specific and to the point.

CONS: The reporting features could have some additional options to customize different reports.

PROS: This tool was our company's first attempt at handling customer support for our third-party software applications. Prior to adopting this, since support was housed within, our IT staff had to oversee all support. Vision Helpdesk did a good job of reducing our frustration with the help content it provided. Our staff is now able to lessen employee annoyance when receiving assistance when they are in need.

CONS: Vision helpdesk is one of the good products that we have used for customer support, our suggestion will be they can just make more ease in the integration process of different applications.

PROS: Currently, we're using the Vision Helpdesk application to aid our customers and foster deeper connections between our products and services. Whenever we're dealing with special needs, we were able to make configurations easily or collaborate with the customization team from Vision Helpdesk to make that specific app that can do a lot of automated functions.

CONS: As currently there is nothing much to say about problems in the product, but I would suggest them to get more apps in their integration list.

PROS: The ideal way to equip your company is with Vision Help desk software, which will enable you to manage client conversations and streamline the workload of your support staff while resolving their difficulties.

CONS: Nothing serious as such.

PROS: ITIL features are very user friendly we also have options like Problem, Change, Release, Asset management as well.

CONS: Nothing quite serious to worry about, I would recommend more enhancement for theme modification options for the portal

PROS: Both, the product is also good and the service is also satisfying,

CONS: First, we thought that there are a number of features, but while using it we found out all are useful.

PROS: Vision helpdesk is User friendly, Feature rich with excellent support team. Live chat tool is also amazing. All features we required are covered in Vision helpdesk.

CONS: Some enhancements in report module will be good for us. Rest all features are perfect.

PROS: Ease of use, Design, Features are the reasons that sets Vison Helpdesk apart frrom the others! Support has been amazing and we are extremely delighted to be connected with them for all these years. Credit goes to the Vision Helpdesk team . Any issue or question is addressed very quickly. Simple to deal with all the support at one spot. The support staff at Vision Helpdesk are fantastic, they permit you to include them on Skype and guide you through each step. I want to continue with them and wish the team good luck. Vision Helpdesk is an awesome product!

CONS: We have never faced any issue as such, so we don't have anything to dislike

PROS: "Webhost.UK.Net has been in hosting industry since 2003, in our business client support is the main concern amongst various factors. Before utilizing Vision Helpdesk we utilized Kayako. Vision Helpdesk is anything but difficult to introduce, easy to arrange and use for our support staff, Apart from ticketing highlights our group most of the time use Vision Helpdesk Blabby feature. It helps our staff to work together and offer knowledge base among colleagues. The most recent V4 adaptation has the marvelous outline with ITIL/ITSM Service work area/enterprise features at reasonable prices. "

CONS: The main thing missing for us is Live chat programming, however according to our dialogue with their support team, it appears they are dealing with it and ought to start their own chat software. We would love to have Live chat choice in vision helpdesk itself.

PROS: We have been presented with a really functional product which has a perfect and clean UI. Experience with them has remained a decent one right from the demo and has continued to sales, installation and now in the maintenance stage. According to me, vision helpdesk staff individuals who supported us during installation and in different stages play a major role in this. They have done a great job.

CONS: Felt documentation can be more organized. They have all the data, however, felt it can be sequenced and organized better.

PROS: I browsed through more than 10 diverse help-desk providers. I tried each of them that offered trials, and looked at each of their capabilities. Vision Help-Desk was amongst the two shortlisted by me. Then their better features, which included sending of fundamental receipts to clients, and their support office made their product the best choice for us. It has justified each penny spent on it, and will keep on offering us some assistance for supporting our clients and spare us cash.

CONS: A couple of unrefined features of billing department are being planned to be enhanced. I would not it is for the most part of the billing features that make me pick it over other help-work area software's.

PROS: "Vision helpdesk has helped the non-profit organisation that I am a part of in dealing with the large number of questions we get from people in general, in an easy and simple to tackle way. The product itself is easy and simple to work permitting us to set up the required components important to coordinate our needs. The customization of the mails and customer portals permits us to keep a steady brand while requiring little time spend on its overall look and feel. The product is fabulous however what truly sets apart Vision helpdesk is the support. When I am struck with an issue or have an inquiry I am given advice very fast. The Skype channel is especially helpful as it permits me to have a discussion directly in comparison to the email discussion. "

CONS: There are a couple of functionality issues that I needed to discover workarounds for giving the short improvement cycles I am sure that the solution will include later on.

PROS: Firstly - its architecture. It`s responsive. It`s moderate. It`s reasonable for all sort of people. Besides - it`s functionality. As compared to other services, it costs much, considerably more for the same functionality. Thirdly - support. It`s the best support I ever found in the business sector. They determined my issue in 15min with system installation issue. Next thing I loved about their system is that it`s probability to change the colour of design in order to coordinate with company`s style. One more thing - it`s clock timer. It is essential for us since we are a service organization. Furthermore, yes, it is multilingual!

CONS: To be completely honest - I didn`t see any inconveniences for my requirements. Be that as it may, but it would be fascinating for me to see exchange from one page to make ticket page with GET(we have a few offers, and when to click on the link of param &offer=1 it autocompletes Type with this offer)

PROS: Vision Helpdesk has been an incredible tool for us. I maintain a little IT Business and having a tool like this works extraordinarily. Their support group and sales team are awesome too.

CONS: Everything Vision Helpdesk does is awesome

PROS: The level of support by the entire Vision team is something they can be pleased with. Nothing is by all accounts an excess of trouble for them, and they are willing to go to this extent, something that is often lost in this industry.

CONS: Would be good to see a less demanding approach to incorporate into WHMCS, however I know this is something they are taking a shot at, so really excited for this.

PROS: It has a brilliant outline when you sign in. You can see everything that is going ahead in your Support Department as far as your clients and their requests. The way that it can be so effectively incorporated with other programming like SugarCRM, Joomla, WordPress is awesome!!! It makes it simple to deal with all from one spot for your Support Team. It's quick and extremely adaptable. It has a crisp look and with the Responsive Design it has, you can even run and work together with your Support Team from your smart phone wherever you are as long as you have web connection. This is truly incredible!! Unquestionably an easy decision!!! Both thumbs up!!!

CONS: overall, I do not hate anything, yet i've asked for some extra elements like 2 - element confirmation, for instance mix with CLEF, and whether the "index.php?" part could be erased from the URL for better SEO.

PROS: Vision Helpdesk is extraordinary item! The SLA administration is incredible and gives you a chance to build nested support levels to make sure that we know how to meet our SLA's. Vision Helpdesk is the best item available on the helpdesk system.

CONS: CAPTCHA default does not change, no web visit useful ,include more reports for customer module.

After evaluating many helpdesk software providers we settled on Vision Helpdesk. This was for a number of reasons, firstly they provided an affordable self hosted one off license edition that was well without our budget. Many others out there wanted huge amounts of money for this type of edition. Secondly they provided a free trial so we could test. Upon installing we encountered an issue with our server not containing a piece of software that was require to run this helpdesk. We opened a ticket with Vision and within the hour they have logged into our server and resolved the issue for us, something they did not have to do. They are always friendly and willing to help.

So, if you are looking for an affordable, reliable helpdesk software that is full of features then Vision Helpdesk is the one you need to choose. Trust me...you'll never look back!

I give Vision Helpdesk 100 stars!!!