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Windstream Review

Windstream
Our score: 9.0 User satisfaction: 97%

What is Windstream?

Windstream is a scalable, cloud-based business phone system that delivers complete, unified communication applications to businesses of all sizes. This is a powerful platform that brings numerous voice services with the integrated Voice over IP (VoIP) and allows businesses to set up a modern hosted VoIP via a reliable IP Private Branch Exchange (PBX) system. The software empowers users to accomplish business anywhere and permits employees to collaborate and work impeccably on any device including laptop, tablet, and smartphone.

Windstream is a fully-featured, enterprise-class communication software that leverages cloud technology to distribute calls, faxes, and messages to mobile devices. The system provides SIP trunking and allows businesses to choose from multiple bundles of services and applications designed professionally to meet their needs. Some of its key features include call recording, voice mail, audio/video conferencing, fax management, and chat/messaging.

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Overview of Windstream Benefits

Windstream is a robust business phone system that delivers services to businesses across multiple industries. It’s also a reliable Internet service provider (ISP) that can provide managed connections to Session Initiation Protocol (SIP) trunking solutions over T1, Ethernet, and/or Multiprotocol Label Switching (MPLS). Its integrated T1 service offers voice provisions with a number of powerful features including managed network security, high-speed internet, and networking-for-business services, and a dedicated connection that utilizes the current equipment.

Another noteworthy module is the Windstream Virtual PBX VoIP which offers time-saving tools. One of these tools is the find/follow me feature which is designed to facilitate call diversion to a mobile device when the employee is on the go. The platform provides an intuitive, self-service online portal that makes it easy to manage all PBX features. In addition, the converged VoIP network system provides outstanding voice service over the On-premises PBX, SIP, and local support functionality.

It’s also interesting how Windstream services businesses that want to consolidate monthly bills for data and voice networks. The platform comes with a data bundle which includes the hosting and management of your services thus providing a single business communication plan to avoid extra fees. Better still, the availability of features such as call forwarding and auto attendant boosts communication over the customary voice and data plans.

Additionally, Windstream’s Audio/web conferencing module permits business to easily organize conferences anytime. The module is cost-effective and easy-to-use with flexible features which enable you to track conference by individual or group on your monthly bill. Also, with the seamless integration with Lifesize, Windstream offer reliable HD video conferencing.

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Overview of Windstream Features

  • Audio/video conferencing
  • Chat/messaging
  • Call recording
  • Voicemail
  • Fax management

Windstream Position In Our Categories

Bearing in mind businesses have unique business-related wants, it is reasonable that they abstain from adopting a one-size-fits-all, ”best” business application. Regardless, it would be almost impossible to stumble on such an app even among recognizable software solutions. The logical thing to do should be to shortlist the several significant factors which entail inspection such as essential features, price plans, skill aptitude of the employees, business size, etc. Thereafter, you must perform the research exhaustively. Read some Windstream evaluations and explore the other software products in your shortlist in detail. Such detailed research ascertain you stay away from poorly fit software solutions and buy the one which offers all the tools your company requires in sustaining growth.

Position of Windstream in our main categories:

TOP 20

Windstream is one of the top 20 Business Phone Systems products

If you are considering Windstream it could also be beneficial to examine other subcategories of Business Phone Systems collected in our base of B2B software reviews.

Each business has its own characteristics, and can need a particular type of Business Phone Systems solution that will be fit for their company size, type of customers and staff and even individual industry they support. It's not wise to count on getting an ideal app that is going to work for each company no matter what their background is. It may be a good idea to read a few Windstream Business Phone Systems reviews first and even then you should remember what the software is supposed to do for your business and your employees. Do you require a simple and intuitive app with only elementary functions? Will you really use the advanced tools needed by pros and large enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to find a reliable service that will match your budget.

How Much Does Windstream Cost?

Windstream Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Windstream pricing details?

Windstream Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Windstream doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom pricing quote.

User Satisfaction

Positive Social Media Mentions 212
Negative Social Media Mentions 4

We realize that when you make a decision to purchase a Business Phone Systems it’s vital not only to find out how professionals score it in their reviews, but also to check if the actual people and companies that bought these solutions are genuinely satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Windstream reviews across a vast array of social media sites. The information is then presented in a simple to digest format revealing how many users had positive and negative experience with Windstream. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Windstream?

Windstream integrates with the following applications:

  • Lifesize

Windstream User Reviews

Windstream average rating:

Average score
4.5/5 (4 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Lauriane

PROS: I've used a lot of similar systems and I have to say that this one really performs better than those. It has simplified systems that make it easy to use. Their cloud service in partnership with Verizon is top-notch and probably one of the best that I have used.

CONS: I do wish that they would improve on their service because their downtime can sometimes extend for a long period of time and it really hurts my bottom line.

Reviewed 6 years ago

Read full review >

The least favorable review

Kade

PROS: The two things that I really appreciate about this is that the team really seem to know the ins and outs of their product. It also looks like they really have poured resources into this, which makes it a really effective tool that helps out our business.

CONS: From what I understand they're still growing as a company and, as such, are encountering some growing pains. But there's really nothing that I find really objectionable or worth complaining about.

Reviewed 5 years ago

Read full review >

More reviews from 4 actual users:

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  • Most positive
  • Most negative

There is a knowledgable team behind this

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Kade
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.08.2021 Company Size: More than 100 Employees Industry: Banking

PROS: The two things that I really appreciate about this is that the team really seem to know the ins and outs of their product. It also looks like they really have poured resources into this, which makes it a really effective tool that helps out our business.

CONS: From what I understand they're still growing as a company and, as such, are encountering some growing pains. But there's really nothing that I find really objectionable or worth complaining about.

What do you think about this review?

Great Poor

Really one of the best

Read full review >
Lauriane
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.03.2021 Company Size: 51-100 Employees Industry: Computer Software

PROS: I've used a lot of similar systems and I have to say that this one really performs better than those. It has simplified systems that make it easy to use. Their cloud service in partnership with Verizon is top-notch and probably one of the best that I have used.

CONS: I do wish that they would improve on their service because their downtime can sometimes extend for a long period of time and it really hurts my bottom line.

What do you think about this review?

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Show More User Reviews (4)

A product that is really user-friendly

Read full review >
Margaret
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 18.10.2019 Company Size: Industry: Real Estate

PROS: I really like how easy it is to use. Even if you're not tech-savvy, you'll be able to make your way around their website without any problem.

CONS: Frankly, there isn't anything about this that I can complain about at the moment.

What do you think about this review?

Great Poor

Works great and is easy to use

Read full review >
Alejandrin
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.10.2019 Company Size: More than 100 Employees Industry: Computer Networking

PROS: There are a number of things that I really appreciate about this. For one, their SLA's are really quite clear. I can also say that the pricing for their product is really simple. Finally, the account team behind this is really exceptional and has been a great help to us.

CONS: I did encounter some issues after installing. Unfortunately, the TAC didn't immediately review it. I think this is something they can improve on in the future.

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Windstream user reviews

There is a knowledgable team behind this

Read full review >
Kade
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.08.2021 Company Size: More than 100 Employees Industry: Banking

Really one of the best

Read full review >
Lauriane
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.03.2021 Company Size: 51-100 Employees Industry: Computer Software

A product that is really user-friendly

Read full review >
Margaret
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 18.10.2019 Company Size: Industry: Real Estate

Works great and is easy to use

Read full review >
Alejandrin
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.10.2019 Company Size: More than 100 Employees Industry: Computer Networking
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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