Wowdesk Review
What is Wowdesk?
Wowdesk is an intuitive and robust customer service desk platform that enables businesses and organizations to centralize all their customer support processes, information, tasks, and systems. It automates support workflows, delivers self-service and omnichannel support to clients, and gathers and analyzes customer feedback effectively to help users achieve customer satisfaction and performance excellence.
With Wowdesk self-service functionality, customers are empowered to find solutions and reliable answers to their issue via smart knowledgebases, FAQs, how-tos and troubleshooting guides. The omnichannel capability allows agents to engage customers across all channels (phone, email, chat, social media, etc) and deliver a consistent experience at any instance.
Managers have access to analytics, helping them evaluate performance and discover issues that hamper the delivery of quality customer support. Actionable insights are quickly and effortlessly derived from mountains of data, allowing users to further improve their performance and ensure the delivery of exceptional customer support at all times.
Show MoreOverview of Wowdesk Benefits
Self-Service For Simple and Repetitive Issues
Wowdesk enables you to provide your customers with a self-service portal that contains a comprehensive knowledgebase, walkthroughs, instructional materials, and FAQs among others to help them resolve common issues and answer simple questions. This functionality helps decrease the workload of your support agents, allowing them to focus on issues and support requests that require advanced knowledge and expertise.
The self-service feature works for your support agents as well. It provides them with their own knowledge base that they can easily access and retrieve information to guide them through the service resolution process.
Enable Collaboration
It is crucial for any support team to resolve a case as quickly as possible and in cases where the issue is quite complicated, the collaboration between agents and subject matter experts is not only preferred but required.
With Wowdesk, your support agents can quickly get in touch with a subject matter expert via internal messaging (case notes, emails, chat) and share details of the case. Asking for expert advise and approval need not be a messy, chaotic, and lengthy affair. Wowdesk makes collaboration seamless, allowing agents to quickly resolve their case even when it’s complex.
Continuous Improvement
Customer support should be consistent. Wowdesk helps you achieve consistency and then some. Your support team managers have access to performance analytics, dashboards, KPIs, and SLAs, enabling them to see the whole picture and drill down deep to a granular level. This capability helps them identify strong points as well as areas of concern and address issues effectively to ensure that customer service remains of the highest quality.
Show MoreOverview of Wowdesk Features
What Problems Will Wowdesk Solve?
1) A national online visa program launched to streamline e-visa issuance process.
Thousands of incoming support requests posted daily from people around the world. With Wowdesk, the customer support agents managed to respond quickly, efficiently and easily to applicants requests through the platform. Automating responses, cases assignments, classifications boosted the overall help desk productivity leading to high customer satisfaction. Picking up requests from blind queues helped managing workloads across the team. Collaborating with all back end government entities is facilitated through the platform and the end to end process was streamlined.
2) A united nations organization launched a feedback campaign about a health care program in developing countries.
The survey campaign setup across different countries, partners, and hospitals required different access levels and data scope. Wowdesk enterprise survey capabilities, organization hierarchy trees, and security module helped them setup complex surveys and distribute them via mobile apps, public stations and SMS to participants and collect results and metrics on different dashboarding levels.
3) A health care devices manufacturer was lacking an efficient and customer-centric complaint handling process via multiple channels, and compliant with best practices for complaints management.
Wowdesk provided ISO 10002 compliant workflow and linked complaints with the company products and assets. Using Wowdesk, they improved the customer service process, identified products issues, and recurring problems, and enhanced their products.
Awards & Quality Certificates
Wowdesk Position In Our Categories
Because companies have specific business-related demands, it is rational they avoid deciding on a one-size-fits-all, ”best” software product. At any rate, it is futile to try to come across such application even among well-known software systems. The logical step to undertake would be to list the various important functions that demand deliberation like key features, price plans, skill aptitude of staff members, company size, etc. Then, you must double down on your product research exhaustively. Browse over some of these Wowdesk analyses and check out each of the applications in your list more closely. Such all-encompassing research ascertains you drop unsuitable software solutions and select the one which provides all the tools your business requires to realize efficiency.
Position of Wowdesk in our main categories:
TOP
100
Wowdesk is one of the top 100 Help Desk Software products
If you are interested in Wowdesk it might also be beneficial to analyze other subcategories of Help Desk Software collected in our database of SaaS software reviews.
There are well-liked and widely used applications in each software group. But are they automatically the best fit for your organization’s special wants? A popular software solution may have thousands of customers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few Wowdesk Help Desk Software reviews and consider the factors that you wish to have in the software such as the fees, main tools, available integrations etc. Then, shortlist a few solutions that fit your needs. Check out the free trials of these apps, read online comments, get clarifications from the maker, and do your homework systematically. This in-depth groundwork is certain to help you find the best software solution for your firm’s special needs.
How Much Does Wowdesk Cost?
Wowdesk Pricing Plans:
Free Trial
Starter
$6/user/month
Professional
$30/user/month
Enterprise
$60/user/month
What are Wowdesk pricing details?
Wowdesk Pricing Plans:
Free Trial
Starter
$6/user/month
Professional
$30/user/month
Enterprise
$60/user/month
Wowdesk offers the following basic and enterprise pricing packages:
Starter – $6/user/month
- Help Center
- Basic Workflow
- Business rules
- Social media channels
- Knowledgebase
Professional – $30/user/month
- All Starter features
- Unlimited live chat
- Advanced workflow capabilities
- Advanced SLA
- IP whitelist
Enterprise – $60/user/month
- Business process management
- Customized reports
- Integration and connectors
- 24×7 support
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to purchase a Help Desk Software it’s crucial not only to find out how experts score it in their reviews, but also to discover if the actual people and companies that use these solutions are actually happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Wowdesk reviews across a wide range of social media sites. The information is then displayed in a simple to digest form indicating how many people had positive and negative experience with Wowdesk. With that information at hand you will be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Wowdesk?
Wowdesk integrates with the following business systems and applications:
- Active Directory
- Third party CRM
- SMS gateways
- Google Business apps
- Many other cloud apps
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