XenCall Review
What is XenCall?
XenCall is a cloud-based call center automation software that integrates a built-in customer relationship (CRM) setup with VoIP predictive dialer to empower telemarketers and call centers to execute campaigns, close more leads, and boost sales. The program automates and streamlines your administrative tasks to lower your overhead and increase productivity.
It is a comprehensively packaged automatic dialer with a set of robust features including; auto dialing, interactive voice response, automatic call distribution, scheduling, call center scripting, and performance analytics.
XenCall is designed with a built webphone and advanced inbound queue strategies that enable call centers of different sizes to accurately predict leads with the highest probability of closing. The software is user-friendly, intuitive, secure, and no download is required to get started.
Show MoreOverview of XenCall Benefits
XenCall is a reliable, all-in-one VoIP predictive dialer packaged with a wide spectrum of features. The suite is easy to understand, and in the case of non-tech-savvy users, it provides a complete in-house support team and personalized training sessions.
The software comes with blended channels which feature unlimited inbound and outbound calling. The inbound call functionality sports customizable IVRS, call queuing, call forwarding, and voicemail management features. It gives you the freedom to prioritize inbound queues, records calls, and choose a ring configuration to effectively and strategically distribute group voicemails and calls to agents.
In addition, it gives agents the freedom to intercept calls from previously contacted leads or transfer the calls into the live transfer queue or between agents. Moreover, there is a built-in instant messenger that helps the agents to collaborate in real time.
XenCall has a built-in CRM tool which features customizable lead profiles. This feature enables you to own and display mobile/phone numbers deemed the closest to your leads. It gives you the freedom to target leads through custom criteria with parameters like lead status, lead data, and more.
Moreover, XenCall is capable of posting leads from third-party vendors or lead generation sites into the dialer CRM automatically. This makes it easier to build a list of leads with automatic dialing prioritization which can be assigned to the agents.
Show MoreOverview of XenCall Features
- Agent callback calendar
- Appointment calendar
- API capabilities
- Agent and dail list prioritization
- Automated tasks
- Call recording
- Caller ID proximity matching
- Conference calling
- Built-in CRM
- Custome agent status
- Diler speed configuration
- Firewall security
- Inbound queue strategy
- Lead targeting
- Instant message
- Live floor monitoring
- Report and analytics
XenCall Position In Our Categories
Because companies have specific business demands, it is logical they avoid subscribing to a one-size-fits-all, ”best” software product. At any rate, it would be difficult to chance on such an app even among sought-after software solutions. The rational step to do would be to write down the various vital factors which demand scrutiny including crucial features, price terms, skill competence of staff members, organizational size, etc. Thereafter, you should do the product research exhaustively. Browse over some of these XenCall review articles and look into the other software products in your list more closely. Such well-rounded research makes sure you keep away from mismatched apps and subscribe to the one that delivers all the features your company requires in sustaining growth.
Position of XenCall in our main categories:
TOP
500
XenCall is one of the top 500 Communications Software products
TOP
200
XenCall is one of the 200 Customer Support Software products
Organizations have different needs and requirements and no software application can be just right in such a situation. It is pointless to try to find an ideal off-the-shelf software system that meets all your business wants. The wise thing to do would be to customize the solution for your special wants, worker skill levels, budget, and other aspects. For these reasons, do not hasten and invest in well-publicized trendy applications. Though these may be widely used, they may not be the perfect fit for your specific needs. Do your groundwork, check out each short-listed system in detail, read a few XenCall VoIP Software reviews, contact the vendor for explanations, and finally select the product that presents what you want.
How Much Does XenCall Cost?
XenCall Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are XenCall pricing details?
XenCall Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
XenCall’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to get a VoIP Software it’s vital not only to learn how experts rank it in their reviews, but also to find out if the actual people and enterprises that bought it are indeed satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and XenCall reviews across a wide array of social media sites. The data is then presented in an easy to understand format indicating how many customers had positive and negative experience with XenCall. With that information at hand you will be equipped to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for XenCall?
XenCall integrates with the following business systems and applications:
- Dropbox
- Voicelog
- Google Maps
- Trusted TPV
- Amazon web services
- Moneris solution
- Stripe
XenCall User Reviews
XenCall average rating:
2/5
Overall impression
5/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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Extremely Difficult to Use and Poor Customer Service
Read full review >
2/5
Overall impression
1/5
Customer Support
4/5
Value for Money
1/5
Ease of Use
Published on: 05.02.2021
Company Size: 1-10 Employees
Industry: Real Estate
PROS: Multiple dialing lines, unlimited users, a lot of advanced capabilities.
CONS: The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads.
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XenCall user reviews
Extremely Difficult to Use and Poor Customer Service
Read full review >
2/5
Overall impression
1/5
Customer Support
4/5
Value for Money
1/5
Ease of Use
Published on: 05.02.2021
Company Size: 1-10 Employees
Industry: Real Estate
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