Ytel Review
What is Ytel?
Ytel is a software designed to power business communications. Currently offering a contact center module and a communications API application, this platform aims to help companies of different sizes simplify lead generation and boost sales through optimized communication options. It is trusted by over 7500 customers in 7 countries, making it one of the leading communication software solutions available on the market.
With roots as a full-service telephone carrier, the company behind Ytel created this product with users in mind. They leveraged their knowledge of the telecommunications industry as well as technical know-how in order to build unique tool that can serve as a one-stop shop for your customer contact needs.
Whether you are looking for a more efficient way to connect with leads or a faster method of sending emails to clients, Ytel has you covered. This cloud-based software is equipped with tools that can be used for different modes of communication such as SMS, voice, email, and direct mail. On top of that, in case the platform doesn’t have some of the specific features you are looking for, it can integrate with more than 100 sales and marketing applications.
Ytel also has reliable technical support solutions that allow you to work with a hands-on team of professionals as you implement best practices for your system. This way, you can speed up your learning curve and make the most out of your investment in no time.
Show MoreOverview of Ytel Benefits
From improving the way you engage your prospects to streamlining your marketing operations with communication efforts, Ytel can provide you with the tools that you need to improve customer service. With its plethora of innovative tools and state-of-the-art modules, this software solution can be a great addition to your arsenal of business platforms. To help you get a better idea of how this software will be able to improve your operations, we have compiled some of its key features and benefits:
Unified Communications System
In this day and age, businesses need to utilize different modes of communications in order to interact with their customers and prospective clients. This is a great way to spread awareness about your brand, but it makes it difficult to consolidate customer information and analyze key metrics. With Ytel, you can manage all of your communications tools in a single platform. Whether you are using voice calls, private messaging, or emailing, or all of the above, you can count on this software solution to unify your communications system.
Customized Call Center Setup
No matter how advanced a software solution may be, it is still possible that it doesn’t have the specific requirements you are looking for. To resolve this problem, Ytel has powerful API capabilities that lets you boost your tech stack. It can integrate with more than 100 sales and marketing applications, making it easy to modify the platform according to the unique needs of your operations.
Business Scaling Made Easy
Small startups and large corporations alike require a platform that can handle their communication efforts. However, many contact center platforms are created to cater to the needs of a particular business size. Because of this, many entrepreneurs resort to investing in a new software every time their customer base grows. This is what Ytel aims to solve. It offers a highly flexible interface that can accommodate any number of contacts, so it is easier for you to scale up or down according to the current needs of your business.
Simplified Compliance Management
In any industry, compliance regulations change constantly. Make sure you remain up-to-date on all industry standards using Ytel. They have a compliance team that can walk you through the requirements and the processes, so that it is easier for you to keep up with regulations. This way, you can focus more on communicating with your customers rather than monitoring compliance regulations.
Faster and More Efficient Communication Efforts
The business landscape is becoming more and more fast-paced. This is why it’s important now more than ever to have a reliable and efficient way to communicate with your prospects. With Ytel, you won’t have to worry about downtimes or bouncing emails. It has a carrier-grade network that is built for top-notch deliverability and stable uptime. In addition, the software has robust security solutions to make sure that your customers’ information are protected at all times.
Show MoreOverview of Ytel Features
Outbound Campaign Builder
- Phone Calls
- Direct to Voicemail
- Messaging
- Lead Decisioning
- Call Tracking
- Live Transfers
- Live Conversation Management
- Lead Nurturing
- Campaign Reporting
- Voice Programming
- Message Programming
What Problems Will Ytel Solve?
Problem #1: Unorganized contact lists
If you have been running a business for a long time, chances are, you have tons of contact information stored away in different databases. This eventually makes it difficult for you to find which data is more recent and identify which ones are still active. By utilizing Ytel, you can consolidate contact lists across channels. After which, you can use its outbound campaign builder to program how you plan on interacting with your customers and prospects–and this time, you’ll be sure that your target audience will receive your messages.
Problem #2: Scattered workflow
Communications go hand-in-hand with your marketing and sales operations. If you don’t have a unified system that can merge these efforts together, it can lead to a scattered workflow and slow down your progress. This is why Ytel is designed to work seamlessly with your CRM and marketing automation tools. It even has intelligent routing capabilities that uses the information from your CRM and marketing systems to route lead calls based on priority, price, value, or a custom logic based on your preferences.
Problem #3: High traffic, low conversion
Website traffic won’t always lead to conversions. To help you increase the chances of securing customers, Ytel has inbound lead conversion tools as part of its platform. This will help you manage live conversations better, automate call backs, as well as create personalized follow-up messages for better engagement.
Awards & Quality Certificates
Ytel Position In Our Categories
Knowing that businesses have distinct business demands, it is only practical that they steer clear of going for a one-size-fits-all, ”best” software system. Needless to say, it would be difficult to try to pinpoint such application even among recognizable software solutions. The right step to do is to make a list of the several major aspects that demand examination such as major features, plans, skill competence of staff members, business size, etc. Thereafter, you must conduct your research exhaustively. Browse through these Ytel reviews and explore the other software programs in your shortlist in detail. Such detailed research guarantee you circumvent poorly fit applications and subscribe to the one that provides all the features your business requires to be successful.
Position of Ytel in our main categories:
TOP
50
Ytel is one of the top 50 Communications Software products
TOP
50
Ytel is one of the 50 Customer Support Software products
TOP
50
Ytel is one of the top 50 Remote Work Software products
Every company has different wants and requires a system that can be personalized for their size, type of workers and customers, and the specific industry they are in. For these reasons, no software can provide perfect functionality off-the-shelf. When you try to find a software system, first be sure what you require it for. Read some Ytel Customer Support Software reviews and ask yourself do you want basic tools or do you need advanced functionality? Are there any industry-specific functionalities that you are seeking? Get the answers to these questions to aid your search. There are plenty of elements that you need to mull over and these include your budget, specific business wants, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the system that offers all that you need to improve your company competence and productivity.
How Much Does Ytel Cost?
Ytel Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Ytel pricing details?
Ytel Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.
User Satisfaction
Positive Social Media Mentions
64
Negative Social Media Mentions
3
We are aware that when you decide to get a Customer Support Software it’s crucial not only to see how experts score it in their reviews, but also to check whether the real clients and businesses that purchased it are actually content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Ytel reviews across a vast array of social media sites. The data is then presented in a simple to understand format indicating how many customers had positive and negative experience with Ytel. With that information available you should be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Ytel?
Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:
- Zapier
- HubSpot
- Zendesk
- InfusionSoft
- Velocify
- Base CRM
- Salesforce Marketing Cloud
- SugarCRM
- National Data Systems
- onsite
- LeadMailbox
- insellerate
- Base
Ytel User Reviews
Ytel average rating:
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Through Ytel, we’ve managed to streamline our communications process. It is a great platform through which we can contact our clients on their phones.
CONS: I want to be able to record calls for auditing purposes—but Ytel makes this feat difficult.
The least favorable review
PROS: Through Ytel, we’ve managed to streamline our communications process. It is a great platform through which we can contact our clients on their phones.
CONS: I want to be able to record calls for auditing purposes—but Ytel makes this feat difficult.
More reviews from 2 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
My team and I use this day in and out.
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 15.08.2021
Company Size: 11-50 Employees
Industry: Insurance
PROS: Through Ytel, we’ve managed to streamline our communications process. It is a great platform through which we can contact our clients on their phones.
CONS: I want to be able to record calls for auditing purposes—but Ytel makes this feat difficult.
Helps us respond quickly to clients.
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 30.04.2021
Company Size: More than 100 Employees
Industry: Higher Education
PROS: This performs a number of tasks that is imperative to our team’s productivity.
CONS: As much as possible, we would like to respond to calls based on whoever calls first. The problem with this is that Ytel isn’t very reliable in ordering pending calls. This means that we often leave clients waiting too long for a response from us.
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Ytel user reviews
My team and I use this day in and out.
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 15.08.2021
Company Size: 11-50 Employees
Industry: Insurance
Helps us respond quickly to clients.
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 30.04.2021
Company Size: More than 100 Employees
Industry: Higher Education
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