Zingtree Review
What is Zingtree?
Zingtree is a smart online platform for building diagnostic systems, process instructions, phone scripts, troubleshooters, decision trees and other problem solving approaches to allow your business to quickly and more efficiently respond to various customer queries.
Zingtree’s goal is to empower companies and individuals to give their web site visitors a quick, efficient and intelligent way of getting answers quickly, by providing an easy, yet powerful way to create, refine and embed interactive decision trees and troubleshooters. Originally designed to streamline customer support funnels, Zingtree’s users also include product teams seeking to gain deeper insight into the user behavior, sales and marketing teams looking to qualify leads, call centers, educators, and more.
Show MoreOverview of Zingtree Benefits
It is easy to set up the Zingtree platform. The Zingtree Wizard will guide you through setting it up, prompting you for the questions and answers to build each step of your process. Or you can use Visual Designer to draw a flowchart. Zingtree turns your project into working code automatically. You also have the option to send visitors to your tree by embedding it in your web site, or have Zingtree host it at no extra charge. Customize the tree with formatted text, images, video, or even your own CSS.
With a Zingtree troubleshooter embedded on a client’s web site, customers, support techs and product managers all benefit. Customers answer questions in a simple Q&A format, which in many cases leads to a problem solution. If a problem can’t be solved, support technicians get a full history of the Zingtree session with an email or Zendesk ticket, which eliminates a lot of back-and-forth. Plus, Product Managers can see where the most traveled parts of the decision tree are, as well as other reports, which helps design better products and support documents.
Zingtree’s reports help you better understand how your Zingtrees are being used. You can check on performance specifics, examine traffic patterns, get demographic data, and more. The platform adds new and helpful reports all the time.
Show MoreOverview of Zingtree Features
- Works in any browser
- Easy to build scripts
- Full transcripts
- Powerful analytics
Zingtree Position In Our Categories
Knowing that businesses have distinct business needs, it is only sensible that they steer clear of selecting an all-in-one, ”best” system. Nevertheless, it is hard to find such an app even among branded software solutions. The sensible step to do would be to take note of the varied chief functions that merit inspection like key features, plans, technical skill competence of staff members, company size, etc. Then, you must do your research exhaustively. Read these Zingtree review articles and scrutinize each of the software systems in your shortlist more closely. Such detailed product research ensure you stay away from unfit apps and choose the system which delivers all the function your business requires.
Position of Zingtree in our main categories:
TOP
200
Zingtree is one of the top 200 Customer Support Software products
TOP
100
Zingtree is one of the 100 Workflow Management Software products
If you are interested in Zingtree it could also be beneficial to investigate other subcategories of Customer Support Software collected in our base of B2B software reviews.
Companies have unique needs and requirements and no software solution can be perfect in such a situation. It is futile to try to find an ideal off-the-shelf software app that fulfills all your business wants. The intelligent thing to do would be to adapt the solution for your special requirements, staff member skill levels, finances, and other aspects. For these reasons, do not rush and subscribe to well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your unique requirements. Do your groundwork, investigate each short-listed system in detail, read a few Zingtree Customer Support Software reviews, speak to the seller for explanations, and finally select the application that presents what you want.
How Much Does Zingtree Cost?
Zingtree Pricing Plans:
Free Trial
Starter
$12/month
Professional
$49/month
Business
$99/month
Corporate
$299/month
What are Zingtree pricing details?
Zingtree Pricing Plans:
Free Trial
Starter
$12/month
Professional
$49/month
Business
$99/month
Corporate
$299/month
Zingtree offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Starter – $12/month
- 40 end-user sessions
- 12 agent credits
- 1 author
Professional – $49/month
- 350 end-user sessions
- 60 agent credits
- 5 authors
- Run unlimited reports
Business – $99/month
- 1000 end-user sessions
- 150 agent credits
- 10 authors
- Run unlimited reports
Corporate – $299/month
- 4000 end-user sessions
- 500 agent credits
- 30 authors
- Run unlimited reports
User Satisfaction
Positive Social Media Mentions
42
Negative Social Media Mentions
4
We know that when you make a decision to get a Customer Support Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover whether the actual clients and companies that purchased it are actually content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Zingtree reviews across a vast array of social media sites. The data is then featured in a simple to digest form indicating how many people had positive and negative experience with Zingtree. With that information at your disposal you should be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Zingtree?
Zingtree integrates with the following business systems and applications:
- Wordpress
- Slack
- Salesforce
- Zendesk
- Freshdesk
- Zopim
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