Zingtree Review
What is Zingtree?
Zingtree is a smart online platform for building diagnostic systems, process instructions, phone scripts, troubleshooters, decision trees and other problem solving approaches to allow your business to quickly and more efficiently respond to various customer queries.
Zingtree’s goal is to empower companies and individuals to give their web site visitors a quick, efficient and intelligent way of getting answers quickly, by providing an easy, yet powerful way to create, refine and embed interactive decision trees and troubleshooters. Originally designed to streamline customer support funnels, Zingtree’s users also include product teams seeking to gain deeper insight into the user behavior, sales and marketing teams looking to qualify leads, call centers, educators, and more.
Show MoreOverview of Zingtree Benefits
It is easy to set up the Zingtree platform. The Zingtree Wizard will guide you through setting it up, prompting you for the questions and answers to build each step of your process. Or you can use Visual Designer to draw a flowchart. Zingtree turns your project into working code automatically. You also have the option to send visitors to your tree by embedding it in your web site, or have Zingtree host it at no extra charge. Customize the tree with formatted text, images, video, or even your own CSS.
With a Zingtree troubleshooter embedded on a client’s web site, customers, support techs and product managers all benefit. Customers answer questions in a simple Q&A format, which in many cases leads to a problem solution. If a problem can’t be solved, support technicians get a full history of the Zingtree session with an email or Zendesk ticket, which eliminates a lot of back-and-forth. Plus, Product Managers can see where the most traveled parts of the decision tree are, as well as other reports, which helps design better products and support documents.
Zingtree’s reports help you better understand how your Zingtrees are being used. You can check on performance specifics, examine traffic patterns, get demographic data, and more. The platform adds new and helpful reports all the time.
Show MoreOverview of Zingtree Features
- Works in any browser
- Easy to build scripts
- Full transcripts
- Powerful analytics
Zingtree Position In Our Categories
Since businesses have distinctive business wants, it is only wise that they abstain from settling on a one-size-fits-all, “perfect” software system. Still, it would be futile to chance on such a software product even among popular software systems. The logical thing to do is to note down the different key functions that call for a consideration like major features, pricing, technical skill aptitude of staff members, company size, etc. Next, you should perform your product research exhaustively. Have a look at some of these Zingtree analyses and check out the other applications in your list more closely. Such comprehensive product research ensure you weed out poorly fit apps and subscribe to the one that meets all the tools your company requires to achieve growth.
Position of Zingtree in our main categories:
TOP
200
Zingtree is one of the top 200 Customer Support Software products
TOP
100
Zingtree is one of the 100 Workflow Management Software products
If you are interested in Zingtree it could also be a good idea to analyze other subcategories of Customer Support Software gathered in our base of SaaS software reviews.
Since each company has specific business wants, it is sensible for them to refrain from searching for a one-size-fits-all perfect software system. Needless to say, it would be futile to try to find such a system even among popular software solutions. The clever thing to do would be to list the various important aspects that need consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Zingtree Customer Support Software reviews and check out each of the other solutions in your shortlist in detail. Such in-depth research can make certain you discard ill-fitting platforms and choose the solution that offers all the elements you need for business success.
How Much Does Zingtree Cost?
Zingtree Pricing Plans:
Free Trial
Starter
$12/month
Professional
$49/month
Business
$99/month
Corporate
$299/month
What are Zingtree pricing details?
Zingtree Pricing Plans:
Free Trial
Starter
$12/month
Professional
$49/month
Business
$99/month
Corporate
$299/month
Zingtree offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Starter – $12/month
- 40 end-user sessions
- 12 agent credits
- 1 author
Professional – $49/month
- 350 end-user sessions
- 60 agent credits
- 5 authors
- Run unlimited reports
Business – $99/month
- 1000 end-user sessions
- 150 agent credits
- 10 authors
- Run unlimited reports
Corporate – $299/month
- 4000 end-user sessions
- 500 agent credits
- 30 authors
- Run unlimited reports
User Satisfaction
Positive Social Media Mentions
42
Negative Social Media Mentions
4
We realize that when you decide to get a Customer Support Software it’s important not only to find out how professionals evaluate it in their reviews, but also to find out whether the actual users and companies that bought this software are indeed satisfied with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Zingtree reviews across a vast array of social media sites. The data is then displayed in a simple to digest form revealing how many people had positive and negative experience with Zingtree. With that information at hand you should be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Zingtree?
Zingtree integrates with the following business systems and applications:
- Wordpress
- Slack
- Salesforce
- Zendesk
- Freshdesk
- Zopim
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