Zendesk Chat is a live chat and communication widget designed for companies looking to become more competitive. This app was previously known as Zopim Live Chat. With an array of handy chat functionalities, and a premium, personalized environment for boosting customer loyalty, Zendesk Chat has become one of the rare systems that genuinely understand customer behavior, and use relationships to extract intelligent practices for better decision-making.
The best part about it is that Zendesk Chat has preserved most of Zopim’s flexible pricing scheme, and remained in such way accessible by small and startup users. The Lite version of this system is free for individuals and single agents, while transition to a paid plan is made painless, varying between $11.20 for lean teams using the Basic Plan and $20 for already established teams using the Advanced plan.
Show MoreZendesk Chat (or Zopim) is the perfect tool to engage customers and interact with them in real time, which will also help your branding strategies being reminiscent of social apps customers like to use. One thing Zendesk will certainly make easy is automating chats and making sure customers know you’re there long before they’ve arrived to their first question.
The platform, however, is not all about sending friendly messages and receiving instant feedback. You can also trigger it to monitor visitors and make behavior records that will help you engage the right leads. Many companies of today rely on Zendesk Chat to determine who are the customers likely to buy or to ask for assistance, and that’s all thanks to the metrics this platform can follow. Among other things, Zendesk Chat tracks customer satisfaction levels, problem resolution progress, and performance per agents and teams, and does so on a reasonable price.
On top of that, Zendesk Chat is a fully scalable and customizable solution, praised particularly by sales team looking to nurture leads in a personalized way. They record lower cart abandonment, increased order values, and building quality customer loyalty programs after implementing Zendesk Chat. What they also appreciate about this platform is the ability to associate it with popular ecommerce solutions such as Shopify, Magento, and Tictail.
Show MoreKeeping in mind businesses have their own business requirements, it is only practical that they steer clear of purchasing a one-size-fits-all, ”best” business application. Nevertheless, it is nearly futile to chance on such an app even among recognizable software products. The better thing to do is to spell out the numerous important functions which need inspection like major features, packages, technical skill capability of staff, organizational size, etc. Thereafter, you must conduct the product research systematically. Browse over some of these Zendesk Chat analyses and explore each of the software products in your list more closely. Such all-encompassing research ascertains you steer clear of unsuitable software products and select the system that offers all the tools your business requires for optimal results.
Position of Zendesk Chat in our main categories:
Zendesk Chat is one of the top 100 Customer Support Software products
It's important to note that virtually no service in the Customer Support Software category will be an ideal solution that can meet all the needs of different business types, sizes and industries. It may be a good idea to read a few Zendesk Chat Customer Support Software reviews first as specific services may dominate only in a really narrow set of applications or be designed with a very specific type of industry in mind. Others may work with a goal of being easy and intuitive and therefore lack advanced elements desired by more experienced users. There are also solutions that cater to a wide group of customers and offer a rich feature set, but that in most cases comes at a more significant price of such a service. Make sure you're aware of your requirements so that you select a software that provides exactly the elements you look for.
Zendesk Chat Pricing Plans:
$49/agent/month billed annually
$79/agent/month billed annually
$99/agent/month billed annually
$150/agent/month billed annually
from $215/agent/month billed annually
Starting at $19/month
Zendesk Chat Pricing Plans:
$49/agent/month billed annually
$79/agent/month billed annually
$99/agent/month billed annually
$150/agent/month billed annually
from $215/agent/month billed annually
Starting at $19/month
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
Suite Growth –$79/agent/month (billed annually)
Suite Professional – $99/agent/month (billed annually)
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
Additional enterprise-ready plans – from $215/agent/month (billed annually)
We know that when you make a decision to purchase a Customer Support Software it’s important not only to learn how professionals score it in their reviews, but also to check if the actual users and businesses that purchased these solutions are actually satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zendesk Chat reviews across a vast range of social media sites. The data is then presented in a simple to understand way showing how many customers had positive and negative experience with Zendesk Chat. With that information at hand you should be equipped to make an informed purchasing decision that you won’t regret.
Devices Supported
Deployment
Language Support
Pricing Model
Customer Types
Zendesk Chat supports integration with the following business systems and applications:
Zendesk Chat
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
OR
Sign in with company emailSign in with company email
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.