Acefone Review
What is Acefone?
Acefone is a cloud-hosted business phone system designed to streamline business communications. As a virtual phone system, Acefone can help businesses benefit from having a versatile phone system for more efficient customer service and easier team collaboration.
The system comes with an intuitive, customizable portal to provide insights into all call-related activities. Businesses using the system for customer service can enjoy improved reliability for calls and added control over the call queue. Through the portal, users can control features, such as call alerts, call screening, and call routing to customize privacy settings.
Acefone’s cloud technology also makes it easier to set up and manage a hosted contact center. Users get free 0800 or 0808 phone numbers to establish a professional image for their business. Features such as call twinning and call flipping make it possible for users to receive calls anywhere in the world, ensuring service continuity for customers.
Plug-and-play functionalities and an intuitive online portal ensure speedy deployment and onboarding, while detailed reports and call activities provide accurate, specific data on call activities. Features such as group extensions and conference bridges also support more efficient collaboration within teams.
To ensure that agents provide a seamless customer experience, Acefone also integrates with popular sales and CRM software. This way, agents are ready with the necessary customer information when receiving calls.
Acefone also comes in three pricing plans-Basic, Business, and Premium-so users can easily choose a plan that suits their needs.
Show MoreOverview of Acefone Benefits
More reliable business communications
Acefone provides an intuitive cloud-hosted phone system with powerful features, including customizable ringing strategies, custom alerts for missed calls, and IVR capabilities. Moreover, the system comes with an easy-to-use online portal to allow users to customize the system’s features.
Hassle-free contact center management
Business owners can use Acefone to set up a contact center with agents and operators all over the world. Free corporate phone numbers help businesses establish a professional image. Plug-and-play functionalities ensure that the system can be set up and activated in minutes. Call reports and analytics also provide accurate numbers behind your contact center’s call activity.
Versatile features for remote agents
Through Acefone, agents can provide reliable customer service wherever they are in the world. With the system’s call twinning and call flipping capabilities, agents can receive calls even without an Internet connection and seamlessly switch between devices as needed. These features help ensure that agents never miss a call.
Convenient team collaboration
Acefone also supports more efficient collaboration within teams. Group extensions allow users to connect to entire teams in seconds, while conference bridging lets users connect to multiple agents when needed. Call monitoring also makes it easier for managers to track agents’ individual performance for training purposes.
Improved call security and privacy
Acefone allows users to control caller ID and call alert features to help maintain user privacy. Moreover, managers can block numbers by area code or other rules to ensure that agents can focus on calls from customers.
Integrations with popular business software
Acefone also integrates with various CRM and sales platforms for a seamless customer experience. This phone system readily integrates with popular software, such as Zoho CRM, Salesforce, Hubspot, and Pipedrive to improve tracking for leads and customers and help agents save time in pulling up caller information.
Show MoreOverview of Acefone Features
- Cloud-hosted phone system
- Intuitive online portal
- Free company and local phone numbers
- Call redirect
- Call screening
- Automated or manual call recording
- Custom call alerts and ringing strategies
- Interactive voice response
- Custom call alerts to email or message
- Detailed call analytics
- Campaign reports
- Call monitoring
- Call conferencing
- Group extensions
- Call blocking
- Call twinning
- Call flipping
- Virtual receptionist
- Music on hold
- Plug-and-play functionality
- Automatic updates
Awards & Quality Certificates
Acefone Position In Our Categories
Knowing that businesses have distinctive business-related requirements, it is wise they abstain from paying for an all-in-one, ”best” business application. Still, it would be difficult to pinpoint such a software solution even among sought-after software products. The practicable thing to undertake can be to write down the different significant functions which entail research including key features, pricing, technical skill competence of staff, company size, etc. After which, you must conduct the product research through and through. Browse over some Acefone evaluations and look into the other software products in your shortlist in detail. Such well-rounded research ensure you keep away from ill-fitting software solutions and subscribe to the system which includes all the function your company requires.
Position of Acefone in our main categories:
TOP
20
Acefone is one of the top 20 Business Phone Systems products
It is important to keep in mind that virtually no service in the VoIP Software category is a perfect solution that can meet all the needs of different business types, sizes and industries. It may be a good idea to read a few Acefone VoIP Software reviews first as certain solutions may excel just in a very small group of applications or be created with a very specific industry in mind. Others can function with an idea of being easy and intuitive and as a result lack advanced features desired by more experienced users. You can also find apps that cater to a wide group of customers and offer a powerful feature base, but that frequently comes at a more significant cost of such a solution. Be certain that you're aware of your requirements so that you choose a service that has all the elements you search for.
How Much Does Acefone Cost?
Acefone Pricing Plans:
Free Trial
Basic
$9.99/user/month (billed annually)
Premium
$17.99/user/month (billed annually)
What are Acefone pricing details?
Acefone Pricing Plans:
Free Trial
Basic
$9.99/user/month (billed annually)
Premium
$17.99/user/month (billed annually)
Acefone offers two plans for businesses to choose from:
Basic – $12.99/user/month or $9.99/user/month (billed annually)
- Business phone number
- Unlimited inbound minutes
- Voicemail to email
- Call forwarding
- Mobile, desktop, and web apps
- 24/7 customer support
Premium – $23.99/user/month or $17.99/user/month (billed annually)
All inclusions of the Basic plan plus:
- Unlimited outbound minutes
- IVR (virtual receptionists)
- Call analytics and scheduled reports
- Real-time call monitoring
- Call recording
- Integration with Salesforce, Zoho, Hubspot, and more
- Free number porting
User Satisfaction
Positive Social Media Mentions
18
Negative Social Media Mentions
2
We are aware that when you make a decision to get a VoIP Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to discover whether the actual clients and companies that purchased these solutions are actually content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Acefone reviews across a vast range of social media sites. The information is then displayed in an easy to digest format showing how many users had positive and negative experience with Acefone. With that information at hand you will be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Acefone?
Acefone integrates with the following applications and platforms:
- Zoho CRM
- Salesforce
- HubSpot
- Microsoft Dynamics 365
- Bitrix24
- Freshworks
- Freshdesk
- Pipedrive
- Zendesk
- SugarCRM
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