Acquire Review
What is Acquire?
Acquire is a multi-channel customer communication software that boasts more than just chat capability. It is a highly advanced and innovative communication platform with multiple implementation options, including onboarding and sales, not just customer support. It offers co-browsing features, voice call, text chat with screen sharing, and live video chat features on your website.
In addition, you can avail tools such as speech recognition, instant file sharing, live call recording, and call center support as the software automatically assigns calls to available agents. Other top features include one-way video support with only the user being able to see the advisor, tracking, visitor journeys, full chat history, and detailed analytic reports on real-time traffic.
Show MoreOverview of Acquire Benefits
Faster and More Personalized Support
Acquire equips you with a very impressive collection of support features and tools that allow for faster and smarter delivery of personalized support at any scale. Chat and screen-sharing capabilities enable you to answer and engage your customers in real time and at any point of their journey, which greatly impacts customer satisfaction and significantly improve your retention rate.
Your agents have instant access to updated customer profiles, enabling them to know their customers better so they can provide relevant solutions and responses to their queries and issues. Your customer support team are able to deliver highly personalized support that your customers will definitely appreciate.
Highly Intelligent Chatbots
Acquire’s chatbots utilize powerful artificial intelligence and machine learning algorithms to provide smart responses to basic queries. This allows your agents to cater to customers with really complicated issues while ensuring that basic concerns are also taken care of.
For complex questions that require advanced responses, chatbots automatically course them to human representatives depending on the triggers and rules you set.
Convert Visitors to Paying Customers
Because your customers can easily connect with your support team and vice versa, customer engagement greatly improves. This opens up so many opportunities for interaction and marketing that result in more conversion and better sales.
Show MoreOverview of Acquire Features
- Co-browsing software
- Extensions and plug-ins
- Instant file sharing
- Live call recording
- Live text chat
- Live video assistance
- Live voice call
- Screen sharing
- Speech to text
- Statistics and analytics
Awards & Quality Certificates
Acquire Position In Our Categories
Bearing in mind companies have particular business-related needs, it is only practical they avoid adopting an all-encompassing, “perfect” software. At any rate, it is futile to try to come across such application even among recognizable software solutions. The correct step to undertake can be to narrow down the different important factors which call for a analysis like major features, packages, skill levels of the employees, business size, etc. The second step is, you must double down on the research to a full extent. Browse over some of these Acquire review articles and look over each of the software systems in your shortlist in detail. Such all-encompassing product research makes sure you steer clear of mismatched apps and choose the one that meets all the function your company requires to be successful.
Position of Acquire in our main categories:
TOP
100
Acquire is one of the top 100 Customer Support Software products
Since each enterprise has specific business wants, it is prudent for them to desist from seeking a one-size-fits-all ideal software application. Needless to say, it would be useless to try to find such a system even among widely used software platforms. The intelligent thing to do would be to list the various important aspects that need consideration such as main features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Acquire Customer Support Software reviews and look into each of the other solutions in your shortlist in detail. Such in-depth homework can ensure you discard ill-fitting platforms and choose the solution that offers all the aspects you need for business success.
How Much Does Acquire Cost?
Acquire Pricing Plans:
Free Trial
Basic Plan
Free
Premium Plan
$35/agent/month
Team Plan
$250/agent/month
What are Acquire pricing details?
Acquire Pricing Plans:
Free Trial
Basic Plan
Free
Premium Plan
$35/agent/month
Team Plan
$250/agent/month
Acquire offers the following basic and enterprise pricing packages:
Basic Plan – Free
- 250 Customer profiles
- Chat messenger
- 1 Campaign and Trigger
- Facebook and Slack integration
- Send emails
- Offline form to capture details
Premium Plan – $35/agent/month or $25/agent/month (annual billing)
- Unlimited Customer Profiles
- Video & Voice chat
- Co-Browsing & Screensharing
- Complete Integrations
- Reporting
- Unlimited Campaigns & Triggers
Team Plan – $250/agent/month or $200/agent/month (annual billing)
- Additional agents – $40 per month per agent (annual billing) or $50 per month per agent (monthly billing)
- Includes 5 Agents & Premium Plan
- AI Chatbot with Knowledgebase
- Live Team Performance
- Mobile SDK (iOS & Android)
- Video & Voice Call Recording
- Team Analytics
User Satisfaction
Positive Social Media Mentions
376
Negative Social Media Mentions
2
We realize that when you make a decision to buy a Customer Support Software it’s vital not only to find out how experts evaluate it in their reviews, but also to discover if the real clients and companies that use it are indeed happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Acquire reviews across a vast array of social media sites. The information is then presented in an easy to understand form showing how many customers had positive and negative experience with Acquire. With that information at hand you will be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Acquire?
Acquire integrates with the following business systems and applications:
- Microsoft Dynamic CRM
- Zoho
- Salesforce
- Hubspot
- Infusionsoft
- SugarCRM
- Zoho support
- Freshdesk
- Zendesk
- Zapier
- Slack
Acquire User Reviews
Acquire average rating:
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Highly Recommended Chat Software and Co-browsing Tool
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 25.06.2021
Company Size: 11-50 Employees
Industry: Computer Software
PROS: There is a lot to love about this product. The user interface is simple, easy and intuitive to use. It creates a great user experience for both agents and customers. Key features such as its dashboard to see who is visiting; total wait time and other minute details can be laid out perfectly on a single glance. The chat software supports video and voice capabilities, cobrowsing and screensharing which are all done through the browser without installing any plugins. Acquire meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs, CMS and helpdesks.
CONS: There is nothing much to dislike. I wish I could figure out something. The product is ultimately perfect and best for me.
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Highly Recommended Chat Software and Co-browsing Tool
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 25.06.2021
Company Size: 11-50 Employees
Industry: Computer Software
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