Acquire Review
What is Acquire?
Acquire is a multi-channel customer communication software that boasts more than just chat capability. It is a highly advanced and innovative communication platform with multiple implementation options, including onboarding and sales, not just customer support. It offers co-browsing features, voice call, text chat with screen sharing, and live video chat features on your website.
In addition, you can avail tools such as speech recognition, instant file sharing, live call recording, and call center support as the software automatically assigns calls to available agents. Other top features include one-way video support with only the user being able to see the advisor, tracking, visitor journeys, full chat history, and detailed analytic reports on real-time traffic.
Show MoreOverview of Acquire Benefits
Faster and More Personalized Support
Acquire equips you with a very impressive collection of support features and tools that allow for faster and smarter delivery of personalized support at any scale. Chat and screen-sharing capabilities enable you to answer and engage your customers in real time and at any point of their journey, which greatly impacts customer satisfaction and significantly improve your retention rate.
Your agents have instant access to updated customer profiles, enabling them to know their customers better so they can provide relevant solutions and responses to their queries and issues. Your customer support team are able to deliver highly personalized support that your customers will definitely appreciate.
Highly Intelligent Chatbots
Acquire’s chatbots utilize powerful artificial intelligence and machine learning algorithms to provide smart responses to basic queries. This allows your agents to cater to customers with really complicated issues while ensuring that basic concerns are also taken care of.
For complex questions that require advanced responses, chatbots automatically course them to human representatives depending on the triggers and rules you set.
Convert Visitors to Paying Customers
Because your customers can easily connect with your support team and vice versa, customer engagement greatly improves. This opens up so many opportunities for interaction and marketing that result in more conversion and better sales.
Show MoreOverview of Acquire Features
- Co-browsing software
- Extensions and plug-ins
- Instant file sharing
- Live call recording
- Live text chat
- Live video assistance
- Live voice call
- Screen sharing
- Speech to text
- Statistics and analytics
Awards & Quality Certificates
Acquire Position In Our Categories
Because companies have specific business-related needs, it is only logical that they abstain from choosing an all-encompassing, ”best” solution. Nonetheless, it would be futile to try to chance on such application even among well-known software systems. The best thing to undertake would be to tabulate the different essential functions that need consideration such as critical features, pricing, technical skill levels of staff, business size, etc. Then, you should double down on the product research exhaustively. Have a look at these Acquire reviews and check out each of the software products in your list more closely. Such all-encompassing product research guarantees you stay away from ill-fitting software solutions and buy the system that has all the features your company requires.
Position of Acquire in our main categories:
TOP
100
Acquire is one of the top 100 Customer Support Software products
Since each organization has specific business requirements, it is sensible for them to refrain from seeking a one-size-fits-all faultless software application. Needless to say, it would be useless to try to find such a platform even among widely used software platforms. The clever thing to do would be to jot down the various essential factors that require consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Acquire Customer Support Software reviews and investigate each of the other apps in your shortlist in detail. Such comprehensive homework can ensure you weed out ill-fitting systems and select the system that provides all the elements you require for business success.
How Much Does Acquire Cost?
Acquire Pricing Plans:
Free Trial
Basic Plan
Free
Premium Plan
$35/agent/month
Team Plan
$250/agent/month
What are Acquire pricing details?
Acquire Pricing Plans:
Free Trial
Basic Plan
Free
Premium Plan
$35/agent/month
Team Plan
$250/agent/month
Acquire offers the following basic and enterprise pricing packages:
Basic Plan – Free
- 250 Customer profiles
- Chat messenger
- 1 Campaign and Trigger
- Facebook and Slack integration
- Send emails
- Offline form to capture details
Premium Plan – $35/agent/month or $25/agent/month (annual billing)
- Unlimited Customer Profiles
- Video & Voice chat
- Co-Browsing & Screensharing
- Complete Integrations
- Reporting
- Unlimited Campaigns & Triggers
Team Plan – $250/agent/month or $200/agent/month (annual billing)
- Additional agents – $40 per month per agent (annual billing) or $50 per month per agent (monthly billing)
- Includes 5 Agents & Premium Plan
- AI Chatbot with Knowledgebase
- Live Team Performance
- Mobile SDK (iOS & Android)
- Video & Voice Call Recording
- Team Analytics
User Satisfaction
Positive Social Media Mentions
376
Negative Social Media Mentions
2
We know that when you decide to buy a Customer Support Software it’s vital not only to find out how professionals score it in their reviews, but also to find out if the real clients and businesses that purchased these solutions are indeed content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Acquire reviews across a wide array of social media sites. The data is then displayed in an easy to digest form indicating how many users had positive and negative experience with Acquire. With that information available you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Acquire?
Acquire integrates with the following business systems and applications:
- Microsoft Dynamic CRM
- Zoho
- Salesforce
- Hubspot
- Infusionsoft
- SugarCRM
- Zoho support
- Freshdesk
- Zendesk
- Zapier
- Slack
Acquire User Reviews
Acquire average rating:
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Highly Recommended Chat Software and Co-browsing Tool
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 25.06.2021
Company Size: 11-50 Employees
Industry: Computer Software
PROS: There is a lot to love about this product. The user interface is simple, easy and intuitive to use. It creates a great user experience for both agents and customers. Key features such as its dashboard to see who is visiting; total wait time and other minute details can be laid out perfectly on a single glance. The chat software supports video and voice capabilities, cobrowsing and screensharing which are all done through the browser without installing any plugins. Acquire meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs, CMS and helpdesks.
CONS: There is nothing much to dislike. I wish I could figure out something. The product is ultimately perfect and best for me.
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Acquire Alternatives
Top Competitors To Acquire By Price
Product name:
Price:
Trending Customer Support Software Reviews
Acquire Comparisons
Product name:
Acquire user reviews
Highly Recommended Chat Software and Co-browsing Tool
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 25.06.2021
Company Size: 11-50 Employees
Industry: Computer Software
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?