Adversus Dialer Review

Maximize inbound and outbound campaigns

Adversus lets you create rules to make the most out of your outbound campaigns. Campaign settings allow you to choose different dialing methods, set maximum wait times, set automatic redials, and more. You can create lead fields to capture almost any kind of data that you want. Equip agents with call scripts that they can access right from the system so they are prepared to take on calls. Built-in call cards let agents view customer data to personalize the interaction. You can also set rules for inbound campaigns so you don’t miss a callback from your customers.

Automate your workflow

The Journey module of Adversus provides you with a smart way to take action on leads, depending on event triggers. There are no limits to event filtering and the actions you can enable, giving you endless possibilities for using your data. For example, you can filter leads tagged as “Not Interested” so that they get an automatic callback after three months. You can also filter leads who you did not reach and set up the system to send them an email or text. Make the process even quicker by creating templates for your email or text messages.

Get insight into your call center operations

With Adversus, you have data readily available to see how your call center is doing. The Analytics module has reporting and employee coaching features for managing performance. You can listen in on live agent calls and talk to the agent while they’re on a call. Reporting can be as granular or visual as you need them to be. With just a few clicks, you can extract reports from a wide variety of key performance indicators for calls, leads, and booking data. Adversus also has a dashboard where you can check KPIs at a glance. 

Handle leads effectively. The Lead Management module of Adversus provides you with multiple options for handling your data while ensuring data compliance. Build your data pool by uploading XLS, XLSX, or CSV or connect Adversus with your CRM or lead management system. Adversus has data synchronization and duplicate check features to ensure the accuracy of your leads. Once you have your data, you can use filters to find leads, sort data fields, find campaign-specific data, and more. Adversus adheres to data privacy rules based on General Data Protection Regulation so you can be sure that your customer data is protected.

Control user permissions

With the Adversus Organization module, you can give different kinds of users the permissions appropriate for their role. The user interface of this module is intuitive, making user administration easy. You can segment users to managers, administrators, internal users, calendar users, sales users, and API users. You can create user groups to benchmark performance for reporting to stakeholders. In addition, you can assign agents to teams and restrict them from seeing campaign data or group users, depending on what access rights they have. You can also create profiles for external users like customers and subcontractors and control the data that they see.