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BlackBeltHelp AI Review
What is BlackBeltHelp AI?
BlackBeltHelp Artificial Intelligence is a help desk support solution that caters to higher education institutions, designed to automate more than 50% of IT Help Desk Support processes, streamlining the delivery of support and services to students, faculty, and staff. The software allows higher academic learning establishments to speed up the processing and resolution of common and complex issues such as password change requests, portal accessibility, and network connectivity to name a few.
The software is created to address the growing demand for higher education institutions and its constituents for a more accessible, more responsive, faster and more reliable support system that they can count on anytime, anywhere, as the old and outdated 9-5 support service model is no longer able to keep up with changing support requirements.
Show MoreOverview of BlackBeltHelp AI Benefits
BlackBeltHelp’s Artificial Intelligence provides higher ed institutions with a powerful and robust support platform that enables them to effectively address issues and challenges they face in IT, Enrollment, and Admissions.
Seamless integrations with a number of third-party solutions allow BlackBeltHelp AI to perform at the optimum level. Salesforce integration enhances ticket support management and resolution. inContact simplifies and improves interaction management. Routing and tracking of calls, emails, chats, and web forms to the most qualified support agents is a breeze. Twilio integration greatly improves SMS-based support services.
With over 50% of support processed automated, BlackBeltHelp AI effectively brings down help desk support-related expenses by half. you to cut down your help desk cost by 50% by automating your business processes. It also enables higher ed institutions to provide its students, faculty, and staff with round-the-clock end-user support, effectively ditching the 9-5 support service model that has been in place for years.
Automated support processes also mean lesser agent burnout and enhanced agent productivity. Unlike traditional setup where one agent can only handle two issues without losing efficiency, BlackBeltHelp AI makes it easy for users to handle multiple issues and requests at the same time. Time to resolution is greatly accelerated to issues and queries.
Show MoreOverview of BlackBeltHelp AI Features
- Ticket Support
- Chat Support
- Email Support
- SMS Support
- Third Party Integrations
- Handle Multiple Users
- Automated and Personalized Responses
- Real-Time Interactions with Chat Bot
What Problems Will BlackBeltHelp AI Solve?
1. Delayed response because of limited staff
BlackBeltHel AI enables institutions to respond to infinite chats/interactions at a time, resulting in quicker resolution and increasing customer satisfaction. Automated responses also result in Lower ASA (Average Speed to Answer).
2. Chances of human error
BlackBeltHelp AI brings the chances and consequences of any human error to zero. With its first call resolution rate of 80% and less than 60 seconds chat average speed to answer, Blackbelt Help’s Artificial Intelligence product aims to assist in managing the daily influx of password reset inquiries, enrollment and admission inquiries with automated, instant and personalized responses.
Awards & Quality Certificates
BlackBeltHelp AI Position In Our Categories
Knowing that businesses have their own business demands, it is prudent they avoid purchasing a one-size-fits-all, ideal business program. Nevertheless, it would be hard to pinpoint such application even among well-known software products. The clever thing to do would be to write down the different essential factors which necessitate consideration such as crucial features, price terms, skill ability of the users, business size, etc. The second step is, you should do your product research exhaustively. Go over these BlackBeltHelp AI review articles and look into the other software products in your shortlist more closely. Such detailed product investigation ascertain you stay away from poorly fit applications and choose the one which offers all the tools your company requires in sustaining growth.
Position of BlackBeltHelp AI in our main categories:
TOP
100
BlackBeltHelp AI is one of the top 100 Help Desk Software products
If you are considering BlackBeltHelp AI it may also be sensible to investigate other subcategories of Help Desk Software collected in our base of SaaS software reviews.
Since each organization has particular business wants, it is prudent for them to refrain from searching for a one-size-fits-all ideal software system. Needless to say, it would be futile to try to find such a platform even among market-leading software solutions. The intelligent thing to do would be to catalog the various important aspects that require consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some BlackBeltHelp AI Help Desk Software reviews and look into each of the other systems in your shortlist in detail. Such comprehensive groundwork can make sure you reject ill-fitting platforms and zero in on the solution that offers all the elements you require for business success.
How Much Does BlackBeltHelp AI Cost?
BlackBeltHelp AI Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are BlackBeltHelp AI pricing details?
BlackBeltHelp AI Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact BlackBeltHelp for enterprise pricing information and other product details on BlackBeltHelp Artifical Intelligence. You can also submit a request for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We realize that when you choose to purchase a Help Desk Software it’s important not only to learn how professionals evaluate it in their reviews, but also to check if the actual clients and enterprises that use this software are genuinely satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and BlackBeltHelp AI reviews across a vast array of social media sites. The information is then displayed in an easy to digest way indicating how many users had positive and negative experience with BlackBeltHelp AI. With that information at your disposal you will be ready to make an informed buying choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for BlackBeltHelp AI?
BlackBeltHelp Artificial Intelligence integrates with the following business systems and applications:
- Salesforce
- inContact
- Twilio
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