BoldChat Review

PROS: The software is simple to utilize. In general, it's really reliable. It's capable in meeting the needs of any business. It does what it's meant to do.

CONS: Its UI appears clunky. Worse, it looks really old. From time to time, I would run into problems with Boldchat on my dual PC monitors. It tends to conceal that space between both monitors.

PROS: BoldChat is one example of a product that works. It's simple to work with. What's more, it's effective in what it does. I use it regularly and gets the job done.

CONS: It's full of bugs. If you're closing a window, it'll still keep you logged in. That's a bad thing. It won't let you click on its "BC" icon in retrieving the app back up.

PROS: Compared to other third party services, BoldChat is simply great. It lets a user look into varying aspects of essential formation on the customer they're currently chatting with. These inclde personal details such as phone numbers, e-mail, question, name, and etc. Through BoldChat there's no need to have a customer rep constantly asking "How may I help you?"

CONS: I was hoping there's an easier approach in acquiring data. It's a bit hard to look into items in places where they shouldn't be. Further reporting functionality would be nice. The same goes for its reporting.

PROS: It does its job. It works great for the company we're running. Process of installation was a cinch. It was that easy.

CONS: The UI could use a makeover. It doesn't look attractive. At all.

PROS: BoldChat is a decent app to work with. A bunch of things that I like about it. One its standouts is its reporting. It's simply great.

CONS: Terrible UI. Worse, it goes through a lot of bugs.

PROS: Boldchat provides us with important information about the customers we are chatting with, such as: region, phone number, email, name and their initial question. With Boldchat we don’t have to bother with question such as “How can I help you”.

CONS: They need to work on more features for reporting and analytic. Also, to extract data from the software it’s not easy at all. Additionally, it is difficult to see data like how many chats have we perform, data range, how long were the chats, and other.

PROS: User-friendly and customizable software. I use this software every day and it’s really helpful.

CONS: They need to work on some bugs, though. For example, If I close the window I am still logged in but I cannot click on the BC icon to start the application again. But, this is not big deal, I avoid to do things that doesn’t respond well.