Botmind Review
What is Botmind?
Botmind is an innovative SaaS platform built to help digital customer experience companies to scale support and enhance customer experience with an AI-powered agent. This is a robust solution that combines the power of a human agent with Artificial Intelligence to drive faster responses and, ultimately, higher customer satisfaction. The software integrates with customer service tools such as Intercom, Zendesk, Drift, and Dimelo, enabling users to automatically respond to frequent requests via AI virtual agent.
Botmind works seamlessly with the existing live chat software to collect all customer intents. It makes it easy to train the virtual agent to handle the most recurrent requests, allowing the human agents to concentrate on intricate customer demands. Some of its main features include customer requests history, automated quick replies, easy integration, smart virtual agents, and custom answers to customer queries.
Show MoreOverview of Botmind Benefits
Botmind is a reliable platform designed to improve customer services by joining human and Artificial Intelligence (AI). The solution offers a suite of features that work in unison to deliver the following benefits:
Increased satisfaction
Botmind is a robust platform that allows you to define when the AI agents should intervene. It ensures that the AI agent only delivers automated replies to customers when the probability of solving the problem is high. Otherwise, the solution leaves the customer’s problem to be handled by human agents.
By combining the power of human agents and the convenience of AI agents, Botmind increases the satisfaction of both your agents and customers. In addition, AI agents can be taught to respond to customer queries in different languages. Over time, AI agents become increasingly efficient in solving customer problems.
Reduce customer service costs
Additionally, Botmind brings a hybrid customer service. The most frequent customer queries are handled by the AI agents, freeing the human agents to handle the complex issues. Besides, the software can be connected with your CRM apps to deliver customized answers to each client without human intervention. This hybrid customer service reduces the cost of customer service drastically.
One click integration
Moreover, it is a breeze to integrate Botmind with the customer service tool you use. Whether it is Dimelo, Slack, Drift, Zendesk Chat, or Intercom, Botmind offers one-click integration. By adding Botmind to your favorite customer service app, it becomes easy to deliver custom AI responses.
Show MoreOverview of Botmind Features
- Manage AI virtual agent
- Customer requests history
- Performance tracking
- Automated quick replies
- Easy integrations
- Workflow automation
- Multilingual
- Chatbot
Awards & Quality Certificates
Botmind Position In Our Categories
Because businesses have specific business-related wants, it is only prudent that they abstain from selecting a one-size-fits-all, ideal system. Just the same, it would be almost impossible to try to discover such a software solution even among popular software systems. The right step to undertake can be to narrow down the varied important factors which necessitate investigation like critical features, pricing, skill ability of staff, company size, etc. Next, you must double down on your product research comprehensively. Browse over some Botmind evaluations and check out each of the software systems in your list in detail. Such comprehensive research guarantees you steer clear of poorly fit applications and buy the one that delivers all the tools your business requires for optimal results.
Position of Botmind in our main categories:
TOP
100
Botmind is one of the top 100 AI Software products
TOP
100
Botmind is one of the 100 Customer Experience Management Software products
TOP
200
Botmind is one of the top 200 Customer Support Software products
If you are considering Botmind it might also be a good idea to investigate other subcategories of Customer Support Software gathered in our database of B2B software reviews.
Enterprises have different needs and requirements and no software solution can be ideal in such a condition. It is useless to try to find an ideal out-of-the-box software product that meets all your business requirements. The intelligent thing to do would be to adapt the system for your specific needs, staff member skill levels, budget, and other elements. For these reasons, do not rush and subscribe to well-publicized leading systems. Though these may be widely used, they may not be the best fit for your particular requirements. Do your research, investigate each short-listed system in detail, read a few Botmind Customer Support Software reviews, contact the vendor for explanations, and finally choose the application that presents what you require.
How Much Does Botmind Cost?
Botmind Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Botmind pricing details?
Botmind Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Botmind doesn’t reveal its enterprise pricing details to the public.
Please visit our website and submit a pricing request.
User Satisfaction
Positive Social Media Mentions
5
Negative Social Media Mentions
0
We know that when you make a decision to buy a Customer Support Software it’s important not only to find out how experts score it in their reviews, but also to discover if the real users and enterprises that purchased it are actually content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Botmind reviews across a vast range of social media sites. The data is then displayed in a simple to digest way revealing how many clients had positive and negative experience with Botmind. With that information available you should be ready to make an informed business decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Spanish
- French
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Botmind?
Botmind integrates with the following applications:
- Zendesk
- Freshchat
- Intercom
- FrontApp
- RingCentral Engage
CMS :
- Prestashop
- Shopify
- Magento
- Wordpress
- Custom CMS
Botmind User Reviews
Botmind average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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One of the best solutions on the market to automate customer support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.04.2021
Company Size: N/A
Industry: N/A
PROS: Set up in Zendesk was quick and easy. Once installed, Botmind allowed us to decrease the workload for support agents and provide better service to our customers, especially during peak times. Last but not least, their team is always available to help!
CONS: Nothing special at the moment, we are really happy so far.
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One of the best solutions on the market to automate customer support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.04.2021
Company Size: N/A
Industry: N/A
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