Botmind Review
What is Botmind?
Botmind is an innovative SaaS platform built to help digital customer experience companies to scale support and enhance customer experience with an AI-powered agent. This is a robust solution that combines the power of a human agent with Artificial Intelligence to drive faster responses and, ultimately, higher customer satisfaction. The software integrates with customer service tools such as Intercom, Zendesk, Drift, and Dimelo, enabling users to automatically respond to frequent requests via AI virtual agent.
Botmind works seamlessly with the existing live chat software to collect all customer intents. It makes it easy to train the virtual agent to handle the most recurrent requests, allowing the human agents to concentrate on intricate customer demands. Some of its main features include customer requests history, automated quick replies, easy integration, smart virtual agents, and custom answers to customer queries.
Show MoreOverview of Botmind Benefits
Botmind is a reliable platform designed to improve customer services by joining human and Artificial Intelligence (AI). The solution offers a suite of features that work in unison to deliver the following benefits:
Increased satisfaction
Botmind is a robust platform that allows you to define when the AI agents should intervene. It ensures that the AI agent only delivers automated replies to customers when the probability of solving the problem is high. Otherwise, the solution leaves the customer’s problem to be handled by human agents.
By combining the power of human agents and the convenience of AI agents, Botmind increases the satisfaction of both your agents and customers. In addition, AI agents can be taught to respond to customer queries in different languages. Over time, AI agents become increasingly efficient in solving customer problems.
Reduce customer service costs
Additionally, Botmind brings a hybrid customer service. The most frequent customer queries are handled by the AI agents, freeing the human agents to handle the complex issues. Besides, the software can be connected with your CRM apps to deliver customized answers to each client without human intervention. This hybrid customer service reduces the cost of customer service drastically.
One click integration
Moreover, it is a breeze to integrate Botmind with the customer service tool you use. Whether it is Dimelo, Slack, Drift, Zendesk Chat, or Intercom, Botmind offers one-click integration. By adding Botmind to your favorite customer service app, it becomes easy to deliver custom AI responses.
Show MoreOverview of Botmind Features
- Manage AI virtual agent
- Customer requests history
- Performance tracking
- Automated quick replies
- Easy integrations
- Workflow automation
- Multilingual
- Chatbot
Awards & Quality Certificates
Botmind Position In Our Categories
Keeping in mind businesses have unique business-related needs, it is only practical that they avoid deciding on an all-encompassing, ideal business program. Regardless, it would be difficult to try to find such an app even among widely used software systems. The better thing to do is to take note of the numerous key aspects which entail consideration including major features, price plans, skill competence of staff, company size, etc. After which, you should follow through your research fully. Go over some Botmind evaluations and check out the other software products in your shortlist in detail. Such comprehensive product research ascertains you keep away from poorly fit apps and pay for the one which has all the tools your business requires.
Position of Botmind in our main categories:
TOP
100
Botmind is one of the top 100 AI Software products
TOP
100
Botmind is one of the 100 Customer Experience Management Software products
TOP
200
Botmind is one of the top 200 Customer Support Software products
If you are interested in Botmind it may also be a good idea to examine other subcategories of Customer Support Software collected in our database of B2B software reviews.
It's essential to keep in mind that almost no service in the Customer Support Software category is going to be an ideal solution able to match all the requirements of all company types, sizes and industries. It may be a good idea to read a few Botmind Customer Support Software reviews first as certain services may dominate just in a very narrow group of applications or be created with a really specific industry in mind. Others can function with a goal of being simple and intuitive and consequently lack complicated elements desired by more experienced users. There are also solutions that focus on a broad group of customers and provide a complex feature toolbox, however this in most cases comes at a higher cost of such a service. Make sure you're aware of your requirements so that you purchase a software that has specifically the elements you search for.
How Much Does Botmind Cost?
Botmind Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Botmind pricing details?
Botmind Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Botmind doesn’t reveal its enterprise pricing details to the public.
Please visit our website and submit a pricing request.
User Satisfaction
Positive Social Media Mentions
5
Negative Social Media Mentions
0
We are aware that when you choose to get a Customer Support Software it’s crucial not only to learn how professionals score it in their reviews, but also to check whether the actual clients and companies that purchased this software are indeed content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Botmind reviews across a broad range of social media sites. The information is then featured in an easy to digest way showing how many people had positive and negative experience with Botmind. With that information available you will be prepared to make an informed buying decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Spanish
- French
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Botmind?
Botmind integrates with the following applications:
- Zendesk
- Freshchat
- Intercom
- FrontApp
- RingCentral Engage
CMS :
- Prestashop
- Shopify
- Magento
- Wordpress
- Custom CMS
Botmind User Reviews
Botmind average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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One of the best solutions on the market to automate customer support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.04.2021
Company Size: N/A
Industry: N/A
PROS: Set up in Zendesk was quick and easy. Once installed, Botmind allowed us to decrease the workload for support agents and provide better service to our customers, especially during peak times. Last but not least, their team is always available to help!
CONS: Nothing special at the moment, we are really happy so far.
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One of the best solutions on the market to automate customer support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
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Ease of Use
Published on: 28.04.2021
Company Size: N/A
Industry: N/A
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